JFK Heating and Cooling, LLC

Quick, efficient, friendly,and made sure I understood how to perform preventative maintenance on the unit.

On 11/11/2020 JFK installed a new furnace in my home (Model number Lennox ML180uh). I worked with them through Cinch home warranty. It cost me $100.00 to file a clam with Cinch and an additional $650.00 of non cover charges payed to JFK. All of which was paid in full on the date of installation to JFK's installer through a tablet with a visa card. The new furnace is nearly 2 feet lower than the old one so they had to extend the plenum, replace/alter the drain lines, and the flue pipe. I believe they had to support the evaporator coil as well because it no longer sat directly on top of the furnace. They did not test the AC longer than 2 minutes at the time of the install because it was November and it was cold. Not a big deal at the time. I trusted everything would be in working order. It is now 3/6/2021. I ran The AC for the first time since the installation of the furnace yesterday 3/5/2021 and it was severely problematic. After a few hours of run time I went downstairs and found water everywhere. I had to shut the system down to prevent any further damage. I verified that the condensation drain line was operating as it should. There was definitely water running through it. Looking at it from the outside it was evident the evaporator coil was leaking for some reason, I still don't know why or where. This morning I went ahead and called JFK at 12:56 pm to see if I could get a tech out to address the problem. I spoke with Mandy for about 2 minutes before she passed me off to who I can only assume was the boss or owner. He was very rude and denied any and all fallibility to my issue without even being here. He tried to tell me it was a clog and I tried to explain that I believe its greater than that but he wouldn't listen. His attitude escalated and he began cussing at me. Then he yelled at Mandy and told her "PUT THIS MOTHER F***** ON THE SCHEDULE!" He then said I just cost myself $79.00. At that point I was offended. The situation got out of control fast. He proceeded to insult me. The man I spoke to LITERALY TOLD ME "LISTEN HERE YOU GOD D*** MOTHER F***** I'M NOT YOUR AVARGE CONTRACTOR! I WILL COME TO YOU AND I WILL BEAT YOU TO F****** DEATH RIGHT NOW !!!" Then he hung up on me. Everything about this is uncalled for. His behavior was deplorable. The insults, the vulgarity, the disrespect, the DEATH THREAT!? REALLY? This is ludicrous. I paid for a product and a service that has not been fulfilled and this is how they treat their customers.

Absolutely fabulous--Josh was really great, very nice and friendly yet professional, cost within estimate, on time, very efficient. Plan on using them again when needed.

Drew called and let us know what time he would be here and he got here on time. Had a battle royal getting a really bad clog loose after 3 big bottles of liquid and gel Drano didn't work. He answered my questions and was professipnal and knowledgeable as well as friendly. I was trying to mop the water up and he said he'd use his wet vac and had it up on a jiffy. Collected my cash copay and left me woth a working sink and a hungry husband. LOL. No more excuses to not cook.

Jason was very professional, honest, informative and patient with my several calls to him regarding my AC system. His team was prompt, professional, and even finished hours before Jason advised me they would. Jason ask me to block 8 hours but the team was finished in half that: bonus!! After the work was complete, they showed me images of everything they installed on an iPad. Great experience working with them. I would highly recommend. Annette Reamer

I had Bob & Nick come out to my home in Northern Cincinnati. They were on time which I appreciated and they were very thorough. A previous company had made some mistakes on my newly installed unit just a year ago and they were able to repair the unit within a couple hours, took photos of the repairs and emailed them to me for my records. I felt like they were very knowledgeable and affordable.

Bob and Nick did an excellent and efficient job installing the new heating and cooling system. They were punctual and professional. I highly recommend JFK Heating and Cooling.

Bob and Nick from JFK heating and cooling arrived at my home punctual to install my new AC unit. They entered my home with their protective floor coverings over their shoes as to not track in dirt. They kindly introduced themselves explained the work that they were there to do and gave me a time frame of when it would be completed. They were professional, courteous and just down to earth gentlemen very much like the owner Jason Kirby. I will continue to do business with JFK because I trust them and am very much comfortable with them. I highly recommend JFK for your heating and air conditioning needs.

It was great! Tony, Nick and Bob were on time friendly, kept my house is excellent shape (despite it raining the whole time and our backyard is muddy!!!). They explained everything they were doing and made sure I was happy before they left! Jason and Ember were very helpful as we managed getting this new system from a warranty company (which was quite a task). But everyone I spoke to there was just great. Honest and reliable! I am keeping their card and recommending them to others!

The two guys came out early before it got to hot in the day and was sufficient with completing the job now my family and I are blessed to be able to enjoy the rest of our summer with AC. Also the gentlemen educated me on my new systems, a walk thru was given and everything was working properly before leaving I couldn’t have asked for a better team thank you again Glenn and Tony