Integrity Water Solutions, LLC
About us
Proud to be your local Authorized, Independent Kinetico Dealer offering whole house water treatment solutions that are right for your family, right for your home, right for your budget. Water to love. Water for life. Water. It's what we do. Treat your water with Integrity today!
Business highlights
Services we offer
Residential and commercial water softener, Reverse Osmosis, drinking water, iron removal, water conditioner, whole-house filtration, whole-house systems.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 78% | ||
| 7% | ||
| 11% | ||
| 4% | ||
| 0% |
"Thank you for taking the time to write a review on Angie's List. We are happy you are pleased with your decision to trust Kinetico to provide you and your wife with continuous, uninterrupted whole-house filtered, chlorine free softened water as well as "service after the sale". We strive to provide our Kinetico customers with outstanding customer service and satisfaction; should you ever need service for your Kinetico water softener, please don't hesitate to call our office at 937-320-7460 and schedule a service appointment."
So far the water softener is living up to expectations.
As a bonus they installed a water osmosis system for the washing machine that somehow infuses oxygen into the water. It is supposed to clean the clothes using only cold water and no detergent. I was never able to get it to work such that my clothes smelled fresh. They did send a technician, free of charge, after our three-week check-up. However, eventually I disconnected it from the washer and started using warm water with detergent.
"Although we do appreciate feedback, clarification is needed in regards to your comments and "grades" of our company. In reference to your grade for "promptness", the sales rep recalls, although she was on time for your appointment in June, she had to wait about 30 minutes or so for your husband to get home and chatted with you while you cooked spaghetti. In a sales appointment, we strive to educate and inform the customer not only how a water softener works but how a non-electric, twin-tank, ultra-efficient Kinetico softener is different than any other water softener on the market. We educate and inform through demonstrations, an electronic presentation and taking the time to listen and answer any questions or concerns you may have.Whether or not a customer decides to follow through with a purchase, feedback from our customers is that an appointment with a Kinetico rep is very informative. Finally, in our industry, a Kinetico softener IS the best quality and value for water treatment that you can find. We are not the cheapest softener on the market, but we DO offer the best in quality and value for your money. Thank you, Integrity Water Solutions, LLC"
"(member name removed), Thank you for taking the time to write about your experiences with Integrity Water Solutions! We are pleased that you are very satisfied with your Kinetico purchase and that we were able to explain the value and benefits of a Kinetico water system. Once again, we appreciate your comments and even more, we appreciate having you as a satisfied customer!"
A couple a months went by, and I kept checking to see if the softener needed salt, and it didn't. Three months went by, and I had not heard the unit regenerate, and still didn't need to add salt. So I called Integrity back to let them know that the unit is still not regenerating itself. The person I spoke to said that "it was working when the service person left my house three months ago, and there is probably something new wrong with it". I explained to him that it wasn't regenerating when I originally called, and he asked if the water was soft. I told him that I hadn't noticed anything wrong with the water, but again...the water wasn't the immediate problem. The problem is that the unit was not automatically regenerating. He said there would be another service call charge to come out to look at it. I objected because this is why I called them originally, but he condescendingly retorted that I should have been charged more for the last service call because they did some work on the system. I assume that the service technician only charged me for the service call (which was $39.99) because the "work" that he did on the unit was very minor. As stated on my service invoice - "the meter probe was not fully connected", and the service tech plugged it in - that was the extent of the "work".
I called another water softener company, and had to pay another service charge, but it was worth it. The other company said that my settings were incorrect, and that's why it wasn't regenerating itself. Integrity did not reset the settings during the service call, and hence did not fix the problem.
I do not recommend this company. The service price is half of the other companies, but it's not worth it. I especially do not recommend this company to women, given the condescending conversation I experienced in the after sale.
The price was a little more than i had hoped, but i have no complaints. The installers came exactly on time, did all the required work, and told me about a problem i was having in the well pressure tank. He said that he could come back to fix it, but he also said he knew our usual plumber, who would do a good job as well. The installer had to go into our crawl space (spider den!) to get to the kitchen area, for the reverse osmosis line, so he did over and above as far as i'm concerned. The system works just as desired, and has removed the odors and hardness. The reverse osmosis system makes the water taste like --- NOTHING! Excactly as water should. Very happy with the work and the professionalism.
He went over the care in detail, and made sure we understood. When they left, they provided several bags of salt, which we had not expected.
My recommendation is DO YOUR HOMEWORK before anybody comes for an estimate, then you know what questions to ask and whether they are giving you honest answers or not.
"We appreciate your feedback from your free water analysis appointment. At Integrity Water Solutions, we do not condone speaking negatively about our competition. A non-electric Kinetico water softener is quite unique in its benefits and features. We try to clearly define the benefits and features in our explanation when drawing comparisons of a regular single tank electric softener with that of a non-electric, twin-tank, ultra-efficient Kinetico water system. Thank you, Integrity Water Solutions, LLC"
"Thank you for your comments Member, it was a pleasure meeting you! We appreciate your business and your trust in us and our Kinetico water softeners to keep you and your home in continuous, clean, soft water. Thank you, Integrity Water Solutions, LLC"
Licensing
State Contractor License Requirements
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FAQ
Contact Information
3870 INDIAN RIPPLE RD, Dayton, OH 45440
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