Gem City Glass Block

The first time we used Tony's company, it went pretty good. we had 4 glass block windows installed at our church. It took 3 guys all day to install four windows. Not really a problem. So we decided to have the last 3 windows replaced. Again Tony come wright out and gave an estimate. I approved the estimate. This when all the problems began.We got an install date six weeks out.I called Tony asking why so far out ? The first windows were there in less than two weeks. Tony became Rude and short, said he would try to make it sooner if possible. Well he never changed anything. When the same 3 guys come to install the last 3 windows, the pastor met them. He ask them to look at some small cracks in the mortar from first windows. They gave him a sad song and wouldn't do anything. The pastor called me. I went and told the guys it wasn't wright and they needed to look at the problem. Amazing the three windows were installed in less than three hours with a lunch break this time. Then they ask for a check without an invoice or any other paper work. Tony makes a nice window , But so does everyone else at the same price. We will NEVER use Gem City again. Beware Tony Professes to be a CHRISTIAN ???? Feel Free to Call ME 937-524-7313

On five of the Windows they did OK, although cleanup wasn't the best.
On one of the window they crack my wall.
They replace six windows in my basement and left cracks in my wall. I had six
windows in my basement replaced by Gem City. In replacing one window I don't
know how but they left two cracks in my wall. I don't know if it was done from
taking the old window out or putting the new in. I text and email pictures to
the General Manager Tony Caserta. He called me back and was very rude. He told
me that there is no way his people did this. Then I told him that the cracks
were not there before and he basically called me a liar, saying that they were
there. Told me in a very rude voice he wasn't playing that game and that there
is nothing I can do about it.