Enterprise Roofing & Sheet Metal Co

"Enterprise Roofing appreciates all feedback as a way to improve our service and business. However, in this instance, there may be a miscommunication or a mistake. Enterprise has not performed any residential roof replacement anywhere near this person's house this year. Also, Enterprise Roofing has not received any calls from a Ashley Montgomery or a person requesting an estimate from the listed address. Enterprise invest a good sum of money each year in a database and has a dedicated person tracking leads and jobs in order to help ensure no one falls through the cracks. Enterprise would be happy to extend an estimate at this time. Please call us at 937-298-8664 or email at [email protected]. We believe everyone should have an opportunity for an estimate. Please also note that there are many roofing contractors performing business in the Dayton area with similar names. This can be misleading and those firms have no affiliation with Enterprise Roofing, 1021 Irving Ave., Dayton, OH 45419. Have a good day and hope to hear from you."

"We received a lead request from [Member Name] on May 1st, 2014. It was misplaced and assigned 2 weeks later to a residential sales person. This was a failure on Enterprise, because our goal is to assign and contact potential customers within 24 hours of receipt. I am not aware of any representative from Enterprise having visited the site. Enterprise will review this matter and update this post when more information is available."

"Enterprise Roofing does sub-contract some roof replacement work. The salesman should notify the homeowner to make sure the homeowner does not have a preference. In this case, it does not seem the salesman notified the homeowner. All subcontractors and employees at Enterprise Roofing are held to the same high standard of quality. All subs and employees are covered by worker's comp and insurance. We apologize for the lack of communication and we will continue to strive to improve our customer's satisfaction."

"Enterprise Roofing investigated the incident and made the following findings. Enterprise responded to the request for estimate in a timely manner. The salesperson offered an estimate for a standing seam roofing, but the owner wanted to match existing. The salesperson returned to the office and attempted to find the metal panels through our distributors. He was not able to find the panels and did not extend a bid for this reason. Enterprise apologizes for not being able to provide an estimate in this situation. Enterprise installs all types of roofing and keeping our sales staff informed and updated on all the different types of roofs is on ongoing effort. In the future, Enterprise will continue to train our sales staff in order to be able to provide for what the customers want. Enterprise will also continue to monitor our customer service and communications in order to find areas to improve. Enterprise regrets he was not able to get the estimate that he wanted and will work in the future to improve."