"In response to this complaint, I feel it is important to clarify a few things and add our prospective on this matter. First, no work was completed on this project, therefore the Services Performed answer should be changed to NO. To address the concern about cancellation within 7 days, the contract was signed July 19 and cancelled on Aug 6. Also, I think the fact that the material was special order needs to be mentioned. The project was quoted and accepted as 72” green vinyl coated chain link fence with gates. This is not a standard material for our supplier and a restock fee is applied for all special order returns. Once the material arrived, we planned to start the project on schedule. Our crew showed up to begin working but we were not able to locate the property pins. (I don’t think many, if any, fence companies will assume responsibility for locating property pins) We brought this to the member's attention and offered a few different options but he decided to take time to think about it so our crew left. The next day, the member's wife called and said that they were ready to move forward with the project and hoped to start “tomorrow.” We agreed to this but a few hours later, we received an e-mail stating that they don’t feel comfortable and would like to cancel the project. In an attempt to save both parties from losing money, we offered to pay for a surveyor to locate their property boundaries but they refused with little explanation besides “we don’t feel comfortable going through with the fence.” I explained that since the cancellation was by their own choice, we would deduct the restock fee from their refund."