Carl's Body Shop & Towing

The accident happened on Labor Day Weekend 09-03-16. It was stored at the tow yard until Carl's came to pick it up on 09-07-16, and they DROVE it out of the storage barn to the back of the tow truck. 3 weeks later a call was put in to Carl's to find an estimated completion date. Carl's said they were waiting on the insurance company to find out who is liable for the accident before they started it. We called the insurance company and they said they have never heard of such a thing and that Carl's already had a check for the repairs the day the appraiser looked at the vehicle 09/08/16, which was 3 weeks earlier. Called Carl's the next week to ask again about the estimated completion date and they said 10/31/16, which was another 4 weeks! Told them the insurance will only pay for 30 days rental car and that the time was up this week, so Carl's put it on "priority" to get it done faster. Got to pick up the car on 10/27/16 but was told it needed to come back to fix the paint where plastic had gotten into the paint and about a dollar bill sized blue plastic was stuck in the paint. This should have been fixed before it was even picked up! Why inconvenience me returning again to fix a mistake? The excuse was given the paint needed to "cure" for a week. Except I call bull. I have experience working with car paint and cure time, especially baking which is what they do, it is usually no more than 24 hrs. On the trip home we noticed a "sewage" smell coming from the car and opened the hood to find the battery smoking, literally smoking. Returned to Carl's after hours to find the service guy and a mechanic who said the battery was fine, it was just charging because it was dead and if it was still smoking the next day to bring it back and they would look at it. A SMOKING BATTERY???? come on! We went directly to O'Rileys and put a new battery in. O'Riley's said yep, it has a dead cell. That it would not have started the next day, and it was overcharged and blew a cell in it. The O'Riley's guy came to the conclusion that I did, Carl's left it on the lot and the battery ran down then overcharged the battery and blew a cell. The excuse from Carl's given the next day was the accident could have blown a cell in the battery. I call bull again because the accident was on the rear of the vehicle not the front. Zero damage to the front. We were also told the vehicle had a dead battery when it came in to Carl's which is bull again because it was DRIVEN to the tow truck on the storage property without needing to jump start it. Upon further inspection of the vehicle, after everything was "fixed" the entire rear window was not adjusted correctly leaving a gap in the window and water coming in the rear of the vehicle. The rear door when closed rattled. When shown the rattle of the door and how it did not fit correctly, I was told the rattle came from the license plate. REALLY??? So I held the license plate and shut the door again. Guess what, it rattled. Excuse after excuse after excuse and "not our fault" statements and blatant flat out lies instead of a simple apology and a "we will fix this TODAY"... not next week, would have been the appropriate answer from the service guy. His answer was to bring it back in 2 weeks for the adjustments, my suggestion was to fix and adjust it now, which was "impossible to do". The car was taken back to Carl's and was fixed, again, and Carl's did rent a car until these repairs can be made. The adjustments to the paint and rear door were made, but then we had to return again to hook up the sensor in the rear door handle that wasn't working. In the end we had to return to Carl's 3 times to fix things they forgot to do or repair. The point is, the car took way to long to be fixed in the first place and after 8 weeks of having the car, it should have been fixed correctly the first time and not gone out in the condition it did. Carl's should have paid for the extra 3 weeks of rental car charges. I wrote the above statement 2 years ago and Angie's list keeps asking that I complete it. I am finishing this survey 2 years later in hopes of "cooling" down from this experience, but it still irritates me. I hope no one else will get treated this way is why I am finishing the survey. I still stand by my first statement that shoddy work should have never left the lot in the condition it was in. Returning to "fix" unresolved problems are inexcusable. Carl's did end up reimbursing for the battery which they added to the insurance claim. The car was sold last year and full disclosure was made to the new owners about the accident and work done. This was not my first experience with Carl's either. The first time I took a vehicle to them I had to return 3 times to fix and repair work that was not completed, but I wanted to give them another chance and benefit of the doubt and maybe they had a bad day. Two strikes in my book and its just bad work and bad customer service. I don't want anything from Carl's except that they know about my experience and fix their service department.

Beautiful paint work. No orange peel at all. Body panels were aligned well but not perfect. Car was washed and vacuumed. Looks great after some adjustment to the hood to make it aligned. They were great about making the adjustments right there while I was picking up the car. Was supposed to be done on 8/4. Got the call on 8/14 to pick it up. Could have been quite the inconvenience if I hadn't had a spare vehicle and was having to rent a car.

Very satisfied, no problems

I was impressed that they did not charge me and I expected to pay $50.  They were really nice about it.  I think it is also cheaper there.  They have great service and they work with you.  The job came out great.  Overall it was it worked with me and their price was reasonable.

Very knowledgeable & professional its pricey but probably worth it.

The cost was fair, they did good work and they charged what was a reasonable price. It was great work. They did what they agreed to and gave me my car back when they said and it looked better when it got here. They kept to their schedule.

After my taril blazer was done. Had to take it back 6 times for thing to be fixed right. I had 12 things that was wrong with my trail blazer. It took over 2 months to get the thing fixed right. I would not take any of my cars back to this body shop. Also, took my GMC truck to another body shop for hail damage and it was done right the first time!

They were great. I would use them again.

My car was still driveable  Everything was easy!  Enterprise car rental on site.

Even with a flood of claims from a recent large hail storm, Carl's got me in and out as quickly as possible.

Prompt, professorial, flawless....... Looks new!!

I am very happy.

My parked mini-van was sideswiped by a hit and run which left my side mirror in pieces on the street and wires and bits of plastic protruding from the van. The mirrors are operated automatically from the interior and have a built in defroster which I was told would make the repair outrageous. The incident also something messed up with the wiring in the door that caused my automatic windows refuse to close at random times usually involving precipitation, of course. If not for the window issue I probably would have done without the repair altogether. A friend recommended Carl's Body Shop because that's the only shop he will work with. I'm a single mom with 6 of my 8 children still at home so there really aren't any pennies to pinch and I made that clear from the start. Carl's assessed the damages thoroughly, came up with some ways for me to save money and completed the work for exactly what was estimated.

They did not repair things that they said they did, and left things unfinished. The front right seatbelt was not fixed, and they said they did fix it, and then they treated me like a liar when I took it back to them. They did not re attach the inside panel in the right rear door, it was just hanging there. I did not have to pay any thing more than my insurance deductible, but I feel that they took advantage of State Farm, and should be charged with insurance fraud. They gave a low initial estimate so State Farm would approve the repairs, then raised the cost to more than the value of the car.