Founded 1949 • With Angi since July 2006
Business Highlights
Emergency Services OfferedAmenities
Free Estimates
No
Warranties
Yes
Emergency Service
Yes
Eco-Friendly Accreditations
Yes
Licensing
Bonded
Insured
This pro has not provided any licensing information to Angi at this time.All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page. Contact pro for more details.
Verified Reviews
Showing 1-25 of 173 reviews
Beth W.
09/23/2021
It went smoothly. Everyone from the owner, Nick, to the office personnel and technicians are knowledgeable, respectful, and professional.
Description of Work
Repair and installation of commercial HVAX and AC units as well as maintenance on all of our units
Category
heating & air conditioning/hvac
Service Provider Response
Thank you for the feedback. We love to hear it! We appreciate your business.Sheelah M.
06/23/2021
Juleda H.
04/17/2021
We had a HVAC system check up. Turns out we didn’t have any issues but the person who came out helped out so much in understanding what type of system we had, what is normal and not normal, and tips for keeping it up and running.
Description of Work
System check up
Category
heating & air conditioning/hvac
Service Provider Response
Thank you for the great feedback. We appreciate your business!Jimmy Lee T.
09/11/2020
A few months ago my AC unit was on its last leg and I knew the time was coming to put our 15 year old HVAC system to rest. Sure enough it lasted for almost 3 months and the AC unit went down on the hottest day of the summer. I called Butler Heating and Air Conditioning. The next day Greg came to our home and helped us to determine our needs. Greg was absolutely awesome as our Project Manager. He made sure we chose the right system with the most comprehensive coverage. The installers were Mark and Charles they did an awesome job and cleaned up really well when finished. Butler Heating and Air Conditioning has given us impeccable customer service. I do know that I can depend on Butler Heating and Air Conditioning and so should you!
Description of Work
HVAC Replacement
Category
heating & air conditioning/hvac, air duct cleaning
Service Provider Response
We're so happy you had an awesome experience with our HVAC team! The word "dependable is very important to Butler. We've been known as "The Home of The Dependables" since the early days of the company! Thanks for sharing your experience!Steven S.
07/10/2019
Approximately 10 years ago my parents replaced a water heater and HVAC system in their then ~5 year old house. This company charges a premium but earned the trust of my parents. Recently they replaced the same water heater they installed 10 years ago, telling us that it was a poor unit and was not worth fixing. Again the price was ridiculously high. The installer accepted an obscene tip. We believe the equipment they used is sub-par and they took advantage of our elderly parents. We are very disappointed.
Description of Work
Replaced water heater
Category
heating & air conditioning/hvac, water heater repair
Service Provider Response
Hi [Member Name Removed]. Please give me a call (Nick) if your parents are having any issues with the installation. We'll take care of it. Also please call if you would like to discuss what was installed. You're most likely comparing apples to oranges. If you’re comparing the price to a retail box store unit, you’re definitely not comparing apples to apples. We included an expansion tank with the install as well. We install A.O. Smith water heaters because we feel they are industry leaders. They’ve been in business since 1874. We install their commercial grade water heaters that are made in Tennessee. We've been in business 70 years and I can assure that we do not take advantage of anyone, otherwise we would not still be in business.JULIA ANN C.
01/24/2019
We are very happy with the service Butler gave us us. It began with Ben, who created a detailed proposal after discussing our needs. The installation crew tackled the job in a professional manner and were very quiet, which we appreciated greatly. We would not hesitate in recommending Butler. We are planning on using them for all our heating and air needs in the future.
Description of Work
Installation of new power vented gas water heater (with exterior venting) and removal of old unit
Category
water heater repair
Service Provider Response
Awesome! Thank you!Gary A.
07/10/2018
Chris R.
06/27/2018
5-Star Experience!!!! Our AC stopped cooling the house for the 2nd straight year. We had a home warranty last summer from buying the home. Last year it took a week to get the home warranty company to get somebody out in the hottest time of the year. We had 5 guests in a sweltering home to go with my family of 5. 3 weeks total to fix. That was the end of home warranties for us because at the end of the day we still had to pay the majority of the costs because of things "not covered by the warranty." This year when it went out we called Butler based off their reviews on google, Angie's list, and some recommendations on the Oakwood page. Eddie was our "service pro." He was professional and knowledgeable. He was not pushy and gave us many options. He gave us our ample time to ask all of our questions. He worked with us on pricing. At the end of the day, we decided to use them to replace our nearly 25-year old HVAC system that had a leaking coil among other issues. New high efficiency system, whole home humidifier, and duct cleaning. Wade Sr and Wade Jr were our installers. They were professional, clean, timely, detail-oriented, and all around good men. They resolved any and all concerns we had with the process. Butler took care of all permits, all warranties, gave us proper documentation. Eddie, a former technician himself, came back out after just to inspect and ensure we were completely satisfied. We are! I'm not one to just post warm-fuzzies but this was a stellar experience from a solid company! I will no doubt be using Butler and recommending Butler for HVAC service in the future!
Description of Work
New HVAC and whole home humidifier install, duct cleaning
Category
heating & air conditioning/hvac, air duct cleaning, dryer vent cleaning
Service Provider Response
Thank you so much for sharing your experience with Butler! It was a pleasure working with you! Thanks for choosing and trusting Butler for your project! We appreciate it.Lea S.
06/25/2018
We have used Butler before, and the technicians have always been professional and have taken the time to explain what the problem is and even shown me the bad part that needed to be replaced. They arrived a little earlier than expected which I appreciated, and completed the work quickly. i will definitely call Butler again if the need arises.
Description of Work
Replace capacitor in AC system
Category
heating & air conditioning/hvac
Service Provider Response
Thank you [Member Name Removed] for choosing Butler to be your local HVAC service provider! We appreciate it!Larry B.
12/06/2017
Just fine, tech arrived on time as scheduled by the company. Performed services to expectation and seemed very knowledgeable and thorough. Good job.
Description of Work
annual service/maintenance of furnace
Category
heating & air conditioning/hvac
Service Provider Response
Thank you for the review, [Member Name Removed]. Thanks for choosing Butler.SHEILA W.
08/15/2017
Alec K.
08/01/2017
Jeff H.
07/08/2017
I HIGHLY recommend Butler Heating & Air. Technician Dylan came out to do a routine checkup on our AC units and boiler. Fortunately everything checked out well and he didn't have to fix anything. He didn't try to sell us something we didn't need and he answered all of my questions. I'm glad I found a Heating and air company I can trust!
Description of Work
General checkup on 2 AC units and a boiler system
Category
heating & air conditioning/hvac
Service Provider Response
We're glad you've decided to make us your local HVAC partner! Thanks for taking the time to leave a review.Scott B.
06/12/2017
Butler is always professional and timely. He noticed that a previous technician (from Butler) had installed something incorrectly on our unit and started the ball rolling to get that fixed, as well as the current problem. Someone called me the next day to set up an appointment to fix the previous mistake.
Description of Work
AC repaired (fan motor)
Category
heating & air conditioning/hvac, air duct cleaning
Service Provider Response
I apologize for the initial mistake. That happens once in a great while, but we always make sure to do everything we can to fix it in a timely manner. That's what partnership is about! Thank you for the review. And thanks for making Butler your heating and air partner!Phil G.
06/12/2017
On Sunday Morning - I called 3 HVAC Companies after hour service numbers - Butler Heating & Air Conditioning was the first to respond and was on site assisting us with our issue 1 hour after contact. Zachary Grosh was knowledgeable and very professional. He walked me through his assessment - (this was after I had improperly self - diagnosed the issue). Within 15 minutes he ran a complete test and determined the issue was a Ear Wig had got into and shorted out a contactor. He quickly installed a new contactor and got the system up and running - which made my wife extremely please to have the AC working again!!!! I want to say Thanks to Butler Heating & Air Conditioning and Zach Grosh for being there in our time of need, and the outstanding service which was prompt, professional and fair in cost!!!! Thanks Again!!! Phil & Brittany.
Description of Work
Our Air Conditioner went out on a Sat Evening. The outside unit was not getting power.
Category
heating & air conditioning/hvac
Service Provider Response
This make us extremely happy! We're glad Zach could get your A/C taken care of before the heat wave came! Thanks for taking the time to leave a review. We're looking forward to being your local heating and air conditioning partner!william K.
06/10/2017
It went very well. Brandon was excellent and very professional and explained everything in terms that I could understand.
Description of Work
New A/C had some issues and Brandon spent 3 hours figuring out what was wrong and had to download a PDF file to fix it. Works fine now.
Category
heating & air conditioning/hvac
Service Provider Response
Thank you for choosing Butler. And thank you for taking the time to leave a review!Charlotte M.
04/26/2017
Joan H.
10/15/2016
John O.
06/24/2015
Tamara H.
01/17/2015
Very professional! Worked well around dogs and kids! Totally trustworthy and clean. They cleaned up after themselves and explained things as they went and answered any questions during the process...electric bills have gone down!
Description of Work
We replaced electric heat pump and air handler a/c. We also added an air intake.
Category
heating & air conditioning/hvac
Service Provider Response
Thank you for your positive response. We strive to meet the needs and expectations of our customers. We appreciate your business and look forward to providing you with quality service for many years to come.Loretta P.
01/13/2015
I thought they were very good. I had other companies come in and they didn't seem to know what to do with it. It was kind of new. I will absolutely use them again.
Description of Work
They worked on our furnace.
Category
air duct cleaning
Service Provider Response
Thank you for your response. We look forward to serving you for many years to come.Michael F.
10/15/2014
It was fine. They stand behind their product. They are very professional. They have an emergency service. I highly recommend them. I've used them for 40 years.
Description of Work
They did a spring checkup on the air conditioner.
Category
heating & air conditioning/hvac
Service Provider Response
We are so thankful for the positive response that you posted about our company. Without positive reviews and trusting customers, we would not still be here after all of these years. Your business is important to us, and we are grateful for your loyalty.dale K.
09/03/2014
They did a pretty good job. They did it quick too. They were quick to respond. They were a little expensive, but they responded that day and fixed it that day.
Description of Work
They came to determine what the problem was and replaced a fan motor.
Category
heating & air conditioning/hvac, water heater repair
Joan H.
08/27/2014
We also have Aprilaire that puts humidity in the air in the winter time and the first person that tried to hook everything back up again hooked it up wrong and so somebody came out the next day and hooked it up correctly. Everything works fine. I think the prices we got were all pretty comparable. Once everything was done correctly, it has been working fine and they sort of caught the problem before I did. So, they had somebody out the next day to re-look at it and wire it correctly. I did not even know that that did happen. We have not had to call them since we had it put in. They did come when they said they were going to come and they pretty much finished on time. I would probably use them again.
Description of Work
We had a new furnace put in a year ago by Butler. We also have an electronic filter put in.
Category
heating & air conditioning/hvac
J H.
07/25/2014
Bottom Line Up Front: Butler Heating and Air Conditioning Company does excellent work at a reasonable price. I highly recommend this company. My A/C unit was freezing up and while the unit continued to run it was not cooling the house. I called Butler Heating and A/C Co. as they have done work for us previously. The technicians who responded were timely, extremely professional and technically competent. Key to note, Corey, the lead technician and his co-worker were motivated and prepared to "work." They completed an analysis of the system and identified a leak in the evaporator coil. They estimated 2-hours work would be needed to repair the unit with a reasonable cost. This included the labor, capturing and replacing the refrigerant and repairing the coil. They completed the work as estimated and the unit performs better than new! Of note, prior to Butler's work, I had an analysis completed by another company. This company would only consider replacing the evaporator coil and estimated would take 4-hours with a written estimate of $1880!!! This estimate is high even for replacing the coil. As I said at the beginning, Butler Heating and Air Conditioning Co is a great company in my opinion. They benefit the community with old school values ... they do great work for a reasonable price.
Description of Work
Evaluated the heating and A/C system. Provided a solution to correct A/C problem.
Category
heating & air conditioning/hvac
Phone
Address
120 Springfield Street
Dayton, OH 45403
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