BELLBROOK FENCE CO INC

The crew did good while installing the fence. Did wonder why they were using one bag of concrete for 3-4 posts. Some of the boards were bad when installed and after several contacts someone did come out and changed them. After only 5-6 months a huge amount of fence boards were twisting, bowing, pulling away from the 2x4 they were nailed to. Two of the 4x4 leaned over, one spilt from the top down. The fence looked as if it was 10 years old, not 5-6 months. And one gate is sagging so bad I can't even open it now. I contacted the company and have been getting the run around for the last 5 months. Ron finally came out and said he would send a crew out to fix the gate. They wanted to move the latch down but did not have a dowel to plug the hole. I asked how would that help the fact the gate was sagging so bad I could not use it. Someone else came out to look at all of the issues and said he would send someone to take care of the issues. That crew turned up with 30 boards. Once they looked at it they told me a lot more than 30 boards were needed to fix the fence. No 4x4 was with them. Said the person who did the contract needed to come out and look at the fence. Greg came out, took pictures this time, said he would have a meeting with the owner, manager and get back with me in a week or so. Three weeks later I stopped by the office and no one knew anything about what Greg had said. That the crew had come out to repair the issues and I told them not to fix the fence. That is a complete lie!!! Now they are telling me that they can't help it when wood changes. I paid them for a new fence. After 5-6 months I have a fence that looks years old, with one gate that is not useable and another one that is getting that a way. I have spent the last 5 months trying to get the fence fixed with no result. DO NOT USE THIS COMPANY! Once they have their money they only give you the run around and will not stand by their work or the pledge of service they have on their web site. A bad company to do business with.

Install and installers were top notch. Inside office ladies and president not so much. President inherited business from dad and lets just leave it at that. We suggest getting other quotes in looking for vinyl fencing and actually talking to their customers. Unfortunately, we did NOT do that. It took 277 days from order to installation!!!

Great! I would definitely use again.

unknown

We scheduled a consultation for May 5th, 2015 @ 9am to assess a new fence installation at our home in Clearcreek Township. Our old wooden fence was in need of removal and we were looking at vinyl in its place. The type of fence material we decided to use was the Bufftech CertainTeed with CertaGrain in Weathered Blend color in a 6-feet height, and 5-feet for a side auxiliary fence. We wanted a double-gate consisting of two 4-feet wide gates. The project was going to consist of 348 linear feet of fence, at a total cost of $20,812.88. That evening, May 5th @ 10:32pm, I received the quotation via e-mail. The following morning, May 6th, @ 6:49am, I replied I had received it and I sent the signed contract on May 8th @ 7:03pm. The salesperson who visited our home informed me they would order the materials and they would arrive within 3- 3 ½ weeks. When they arrived, he would call Ohio Utility Protection Services to mark all utilities on the property. When that is done, we would then schedule a meeting to go over all details in person on the property. He informed me the job would take 2-3 days to complete. As you’ll see later, this is far from what would happen. Four weeks passed without any communication. I called and left a message on June 8th @ 10:35am, and didn’t receive any response the entire day. I called again the next day, June 9th @ 10:05am, 10:06am, and 10:12am. Finally, on my third attempt at 10:12am, I reached the office manager. I told her I was becoming discouraged that the promised time the materials would arrive was overdue and I had never received any response to inform me of any issues. She claimed that she had already called Bufftech and they were running behind due to high demand. I asked her why no one had bothered to call or e-mail me in regards to this and she said she would keep me informed from that point forward. I understand delays can happen, but communication is key to good business. She told me I would receive word from her later that week. One week passed with no response. I called on June 16th @ 10:42am, 10:52am, 10:54am, 10:56am, and 11:02am. I finally got a receptionist who put the office manager on the line. I asked her why I hadn’t received a response as she had promised. She apologizes again, and claimed she had again called Bufftech. A few minutes passed and at 11:15am, I received a call from the salesperson. He told me he had talked to the people at Bufftech and the product was in-route and would arrive the middle of the next week. After I told him how discouraging their phone system was and how I thought I was only getting excuses, he told me to only contact him with questions or concerns so there was no confusion. Since we were leaving to go out of town that following Wednesday, I wanted to schedule the appointment to go over the details at the property before we left. He agreed and we scheduled for June 23rd @ 9am. On June 23rd, he was a no-show at 9am. I called Bellbrook Fence at 9:14am and again at 9:19am. I left messages both times informing them that he had not shown up for our 9am appointment and we were both extremely frustrated. At 9:29am, he called to tell me he would be there by 10:00am. His excuse was that he was on the phone with Bufftech. He claimed that when the materials arrived, one of the gates was damaged and he had been on the phone to expedite a new gate. While this may have been the case, it was rude to never call me to say he’d be late. When he finally arrived, we went over everything. We told him to start as soon as they could even though we weren’t coming back from out of town until the following Tuesday. I asked him for a name of someone on the crew, and he didn’t have any idea who would be out. He said there would be a handful of their best installers. Again, this is another example of their inabilities to organize and communicate. When we returned home the afternoon of June 30th, most of the old fence had been taken down. As the days passed, we noticed the crew was not putting in anywhere close to full days. They’d eventually show up anywhere between 10am to 1pm and only work a few hours. I didn’t expect them to work over the weekend, and Saturday was July 4th, anyway. On Monday, June 6th, no one showed up. The weather was perfect, so that wasn’t a factor for their absence. I called at 12:30pm. This ended up being a 21-minute phone call. I told the office manager it was unacceptable that the crew was only working a few hours each day, even when the weather cooperated. She informed me that a crew member’s wife had medical issues, so he was unavailable. That may have been the truth, but again, why couldn’t anyone call me? We noticed the auxiliary fence that would conceal the heat pump and utility meters were the same height, instead of shorter as originally planned. She claimed Bufftech didn’t make a 5-feet high fence in this style, yet I had the Bufftech brochure in front of me and corrected her since it specifically stated they do on Page 6. She had no explanation and I suggested they just neglected to order it that way, but we’d let it pass. The job wasn’t completed until that Friday, July 10th, in the late-afternoon, which ended up being NINE business days from the start of taking the old fence down to completion of the new fence. After looking more closely at the fence in the daylight, we realized the job was horribly done. There were so many gaps, pieces cut too short and improperly, two posts weren’t aligned correctly, the double-gate was clearly not straight, one of the posts holding a gate didn’t even have the aluminum insert placed in it, and I could pull the panels away from the posts with hardly any effort. It was terrible and we took plenty of pictures of what the crew thought was acceptable. The next day was July 13th. I called at 11:26am and had to insist the owner, Jeff Bell, to get on the phone. This ended up being an 18-minute phone call. Instead of telling me he had been informed of the issues and was going to make things right, he was yelling and sounded annoyed that any of this was happening. I told him his employees had not met expectations of a professional company. He gave me an excuse of how this company has been in his family for generations and how so many things were weighing on him. I told him I didn’t care about that and it only matters how you’re doing business in the present day. He said his “most experienced installer of over 30 years” was sent to do this job because he was supposed to give an installation that exceeded expectations. He told me, “I can’t meet until next Monday because I have to take this vacation or my wife will divorce me.” After that ridiculous conversation, we scheduled for July 20th @ 9am and we looked at all of the issues. They took THREE full days to fix the problems. They essentially had to rebuild the entire fence and had to reset two posts, as well as insert the aluminum sleeve into the one post that was neglected. On July 22nd @ 2:45pm, I received the ONLY other phone call from anyone in this company besides the one on May 4th to confirm our initial consultation. We scheduled for a final inspection with the owner on July 27th @ 8:30am, and went to their office shortly afterward to pay. After a couple months, I started noticing the post holding the main gate (the post that the crew neglected to install the aluminum insert at first) started sagging. It was causing the gate to angle downward and became increasingly difficult to latch shut. I attempted to call Bellbrook Fence to inform of this issue. I called September 16th @ 12:45pm, 12:50pm, 12:51pm, and finally left a message at 1:02pm. I never received a response. On the next day, September 17th @ 10:29am, I called back. This call lasted 5 minutes. I told the office manager I left a message the day prior. She acted surprised, and then replied, “Oh, it looks like you did. I apologize for not calling back.” I explained the problem and she said she would have someone come out as soon as possible. Almost three weeks went by. I called on October 6th @ 3:25pm with no answer, and I left a message. The next morning arrived with

Overall, we are very pleased with our experience. There were a few gliches along the way, but all fixable.

The initial agreement was amended to include a gate in the front and back, but the first day they showed up, the back gate was left off the plans. Easily fixed. Also, I had to verbalize the plans with the foreman, as it appeared he had not been in contact with Brandon, who had come to give us the estimate and who I dealt with via email for the final plans.

The foreman on the job was excellent, as were the workers with him. The job did take approximately 2 days longer than Brandon had quoted, but we prefer the work is done correctly. Also, we wanted shadowbox style on the front (which was in the plans a

nd emails), but it had to be redone as I caught them completing it in a different style. Not a big issue, they were very accomodating.

We were very happy with the look and all of the work, and would use them again.

It was excellent. They were very polite. They did everything we asked them to do. I wouldn't hesitate to recommend them to anyone.

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It went well, they installed the fence in a timely manner and I think price is about where we thought it would be for the materials and labor.

unknown

Two men from the fence company came on time in the morning. Before lunch they removed the post and two broken sections of the fence and the section with the gate. After lunch they completed the job at around 3:30 or 4 p.m. Even though it was hot, they worked hard to complete the fence. The fence is high quality and looks great. We should have done this sooner.

Everything worked out very well. They were prompt and they did a great job.

Great job. Professional staff, and the fence boards were of good quality. It was a challenging landscape because it is very uneven all the way around the property and they were able to contour the fence and make it look very good.

What a great professional crew to work with! Materials were delivered on time, construction was fast, the crew were courteous and clean-up was great! I would definitely use this company again if we have the opportunity! Thanks for a great job Tim and 'crews'!!!!!

No problems. They worked around our schedule and the pool opened on time!

I'd had them in 2009 to repair one little part of a chain-link fence and I was very pleased with them. Privacy fence was a big job. They had done the repair well and that was one of the reasons why I called them back. I liked everything about them. They solved the problem that I had. I had called another fence company first and got an estimate that was much higher and the guy couldn't solve the problem. He gave me wrong information. I called Bellbrook and everything was simple and easy and it was a lot cheaper. They were a $1000 cheaper. I was very pleased and the fence is up. They did what they said were going to do and when they said they were going to do it. They had to come in more than once because they had to set in the post first and then put them in. It was done over a period of 2 or 3 days. They cleaned up after themselves. I liked them very much. They were very polite and professional. I liked the workers. They were all young guys and they all seemed very polite and answered questions.

During a very busy time after a wind storm. They fit in my job. I was expecting them to do the work on a certain date and I got home the day before that date and the job was done ! And it was very good work. The price was very good. I highly reccomend this company.

THIS COMPANY IS HORRIBLE. WHEN I WENT TO GET THE PIPE THEY SAID THEY COULD NOT SELL IT TO ME EVEN THOUGH I HAD ALL OF THE MONEY UP FRONT. THEY ARE VERY UNPROFESSIONAL AND HAVE AN UNSOUND BUSINESS PRACTICE.