All Drain

I Highly recommend for all plumbing needs. From the initial phone call and arranging an appointment to the completed work, it was a wonderful experience. David and Trey were professional , very knowledgeable they perform their work efficiently and we’re incredibly clean.I was so impressed with David and trey I hired them on the spot for further work.

Arrived on time and did a great job cleaning the main drain. He also made sure the toilet and sinks were all flowing correctly before he left.  Worked hard and fast.  He did a better job than any other place that has been out in the past.  I will definitely use again!  Thanks for the great job!

unknown

I contacted the provider a.m. Tuesday, 22 September 2015 to come out and clear my drain(s). We scheduled an appointment with Brian Lavy for 6 p.m. today, Thursday, 24 September 2015. I contacted the plumber at 6:20 p.m. and asked where he was. He said he didn't have me on his schedule. I reminded him of our conversation and he remembered. He asked if I wanted to reschedule. I do not want to reschedule.

My Rebuttal to Service Provider Response:

Dear Sir/Ma'am,

Let me be completely clear. What I stated in my rating of your company concerning the incident you are responding to was completely accurate and occurred just as I described it. I recorded the incident minutes after I got off the phone with Brian. I resent your implication that this didn't happen. It did, and just the way I recorded it. Your response is a way to cover your exposure. I get it. I didn't get the service you promised, and I want to ensure other potential customers are aware of the incident and your response.

RAdeR

Service Provider Response:

September 28, 2015 Dear Mr. Roziere, On September 15, 2015, you contacted us to clear a kitchen drain at a Kettering address on September 18 in AM or PM. On September 16, 2015, we replied that we could be there on Friday September 18, 2015, between 10 and noon. At that time we asked for a phone number in order to contact someone. You replied on September 17, 2015 that the date and time window was fine and that you would let your tenant know and gave us her phone number. That same evening you let us know that the tenant would not be available after all. So we then replied that you have her give us a call to schedule at her convenience. We also asked, at that time for a billing address and phone number for yourself and let you know that we looked forward to hearing from both you and your tenant. On September 18, 2015, you let us know that your tenant would call us to schedule on Monday, September 21, 2015. We replied that same day that we looked forward to hearing from your tenant. On September 24, 2015 you posted a review on Angie?s list as contacting us on Tuesday September 22, 2015 to clear drain. You also stated that you spoke with Brian Lavy to schedule that appointment, Mr. Lavy did not answer the phones that week. Also, we have looked at all phone logs and appointment logs to verify that you called to schedule your appointment. We have no information to support your statement. It took a total of 9 days for this to take place. We do apologize for any mix ups that may have occurred, but we do have the email messages from Angie?s list and our phone call logs to support our position. We do our very best to make sure every call, email or letter is responded to. We are very sorry to hear that you have this impression. Thank you The All Drain Team

Great

They were on time (at the end of a 2 hour window). The person cleaning the drain worked quickly but when the kitchen drain was cleared, created a small backup in the utility room. However that was cleared and cleaned up quickly by the person cleaning the drain. Overall the service was a good value.

They responded very quickly - called at 9 AM and they were at my house at 10 AM.  Problem was quickly identified and the main sewer was cleared.  In addition to their great service, they also provide a 6 month warranty on their work.  Great company to work with and I would recommend them strongly to anyone needing drains cleared and cleaned.  Thanks!

Fine - No problems at this time

Two men arrived and checked what was going, they flushed the toilet to check the leak and noticed the toilet did not flush very well. They asked if we had ever had the sewer line cleaned. I told them we had been here 4 years and have not. They suggested we have the line cleaned since it should be done ever 2-3 years, we agreed to have it done. They told us how much it would cost to have everything done and we agreed to the work. During the removal of the toilet it was discovered the bolts were stripped and needed replacing. All the work was done quickly and they cleaned up all they did. They were both very courteous and explained every thing that was done.

They did a good job. They were a lot more reasonable than the people that we used to use. They knew that we were first time customers and they treated us very well. The quality of their work was very good. We would use them again in the future if necessary.

Cleaned out the main drain from the garage to the sewer. ( tree roots ). Then cleaned out the kitchen drain to the main drain. Came out the same day I called. Cleaned up the mess they made. I would use them again.

They were quick to fix my problem and their price was definitely reasonable compared to other services. They were able to answer all of the questions I had and did a very good job.

THEY CAME OUT ON A SUNDAY. I THOUGHT THEIR PRICE WAS VERY HIGH BUT IT WAS THAT HIGH BECAUSE OF THE SUNDAY CALL. THEY GOT THE JOB DONE QUICKLY AND THEY WERE VERY PROFESSIONAL THE ENTIRE TIME

I WOULD TELL PEOPLE TO USE THEM. THEY DID A GOOD JOB FOR ME. THEY GO BY THEIR FIRST NAME. THEY PROVIDE GOOD SERVICE EVERY TIME. THEY DO AN HONEST JOB FOR HONEST PAY, UNLIKE OTHER PLUMBERS.