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Advanced Direct Security- ADT Authorized Company

Home Security Systems


Services we offer

ADT Home Security

Reviews

1.01 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
0%
1
100%


Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0
Showing 1-1 of 1 reviews

Peggy N.
10/2011
1.0
home security systems
  + -1 more
we have had this service for over 10 years. We have only had 1-2 house calls to repair the motion detector.So when we called after having a new kitchen remodel, we asked for 2 adhesive magnetic strips for doors and to relocate the motion detector. We were told that it would cost us $129 for the visit and something like $30 for every 15 minutes they were here.We were outraged so we told them to cancel our account to which the woman on the phone answered ok she would do that. She obviously did not care about our business. Later this month, we were sent a bill. We called and asked why we received a bill as we had cancelled the account. We were informed that there was no record of us cancelling the account and no letter had been sent out from their offices. After some argument, the woman on the phone (who was polite) said she would do us the favor and waive the 30 day cancellation fee but we would have to pay the 26 days the account remained active this month. We told her that we didn't know it was active, that it was not our responsibility to know the cancellation procedures for their company were not observed by the person we talked to first. The woman on the phone kept saying the cancellation should have gone through her office and we would have to pay the 26 days, even though we had no knowledge of their operating procedure. We feel that this was just a scam to get our money and we would never use this company or recommend them to anyone again, because of their underhanded business tactics.
Description of Work: alarms installed and motion detector installed, etc

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0

$39

    Contact information

    Kettering, Dayton, OH 45429

    www.homesecurityteam.com/discount

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Home Security Systems

    FAQ

    Advanced Direct Security- ADT Authorized Company is currently rated 1 overall out of 5.
    No, Advanced Direct Security- ADT Authorized Company does not offer free project estimates.
    No, Advanced Direct Security- ADT Authorized Company does not offer eco-friendly accreditations.
    No, Advanced Direct Security- ADT Authorized Company does not offer a senior discount.
    No, Advanced Direct Security- ADT Authorized Company does not offer emergency services.
    No, Advanced Direct Security- ADT Authorized Company does not offer warranties.
    Advanced Direct Security- ADT Authorized Company offers the following services: ADT Home Security

    Contact information

    Kettering, Dayton, OH 45429

    www.homesecurityteam.com/discount