ACE WILDLIFE SVC INC

My comments: One of the worst experiences I have ever had as a consumer – and I have had many terrible ones. Incredibly rude and insulting crew. The owner is one of the worst human beings that I have ever the displeasure of communicating with in my life. The run-around about the owner being out of the country was absurd. The amount of conflicting statements or outright lies was astonishing (The conflicting statements are numbered in the timeline above). Many of the lies I suppose they can get away with, but I was under the impression that it was illegal misrepresent an R value. Maybe that is difficult to prove. Also, the minimum R-value by code in zone 5 is actually R-38 so I don't see how they are getting away with selling people less than that. Most egregious were the lies about the square footage. Who do they expect doesn't know how many square feet their home is? They didn't write any of the alternate square footage numbers down on the paperwork. They constantly cited "Mike" as an underperforming employee who didn't know what he was doing, yet then would cite an inability to deviate from what Mike had done in the original visit when it was convenient for them. He is also still listed as a contact on their Angie's List page. They make a big deal about wearing tyvek suits and respirators but they don't wear either (see pic) – just the 99 cent dust masks you can get at Home Depot. I'm also not sure how a warranty can be voided, but quite frankly I would rather just pay someone else to come out rather than having to deal with this company ever again. They seem to have several good reviews, but I didn't see any for insulation or for a warranty claim and, in fact, found several poor ones related to warranty.

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I called based on a recommendation and they promised to come out.  They came out in a timely manner and set some traps but during my initial call they took down both my name and phone number wrong so I had no communication from them during the job.  I received a bill out of the blue saying they were done and I owed them about $200.  I called and talked to the technician that worked on my house to find out what he discovered and to let him know that he left one of the traps in my yard.  He promised to come back and to provide more detail but I later found out that he left the company and thus didn't contact me.  I called when I got a second bill and spoke to someone but I paid the bill just to be done with it.
Not sure if I would use them again.

It was a pleasure to work with Chad, the owner of Ace Wildlife, and Joe who regularly came to our home to bait the traps and relocate the squirrels.  They were both very friendly, polite and professional.  Chad explained the pricing of his service and included a ten percent senior discount.  Everything worked just the way he explained - no unpleasant surprises.

We will definitely use this company again for any wildlife issues.