
Vector Security - Columbus
About us
Parent company, The Philadelphia Contributionship, was founded by Benjamin Franklin who stated "An ounce of prevention is worth a pound of cure". Our company installs and monitors burglary and fire systems as well as Access and CCTV to help prevent not only property loss, but loss of life more importantly. We also have a line of Home theater equipment as well as central vac systems. Please call for details. Additional DBA: Vector Security www.vectorsecurity.com/blog
Business highlights
Services we offer
& monitoring services for burglary and fire detection systems, Residential & commercial installation, access control systems, cctv/videio monitoring systems, central vac systems & home theater systems.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
83% | ||
8% | ||
0% | ||
4% | ||
4% |
Chris did a great job sharing the latest deals with us. Because there was a competitor's system in the home before, we were able to utilize some of the motion detectors wit'h meant that the Angie's list special went even further. We really got a great deal with monthly monitoring and all the features we wanted. Because I wasn't home when it was installed, Chris made an extra trip out and went thru the system with me, which I appreciated.
One thing we didn't expect when we got the first system from Vector was how relaxed we were when we leave the house. We live in a good neighborhood, but I found we still were wondering if everything was alright at home -- until we got the alarm system. Now, we relax and enjoy, knowing that we are covered. And we set it when we are alone in the home, which means we sleep better.
I highly recommend them and would gladly purchase their services again.
He will help design the best security package for your home.
Vector owns and operates their own monitoring centers, they also have a local office in Gahanna.
The installation went great, and their team was able to set up everything as expected.
It has been 6 weeks and I am very pleased with their service.
I have since referred my brother to switch his alarm service to Vector.
Nick was my sales representative. He initiated contact with me and remained in close contact throughout the product choice, purchasing, installation and follow-up for both, my office and home. He even met off-site and reviewed the alarm specifics with a trusted colleague to ensure I was purchasing the correct product for my needs.
When it came time to install the alarm Vector worked with me as to the best time to install. I had two different teams of technicians and both were professional, courteous and quick at their craft. I had to reschedule my home installation several times and they were understanding and respectful. They quickly rescheduled without issue.
The system itself is state of the art! Amazing functionality and ability to set my alarm keypads from remote locations.
I highly recommend Vector security and look forward to on-going excellent customer support after the sale! Bravo!
The installation eventually was successful but not straightforward. The installer had to make three trips. The locations of the control boxes that we agreed to with the salesman were difficult to wire up. I found myself in a negotiating mode with the technician. The technician didn't have the high tech equipment I expected - equipment that allows threading wires through ducts and walls. It looked like we were going to have to compromise on the locations until I pointed out some options that we could use. Also, with double hung windows, the window can be opened by the lower pane going up, or the upper pane going down. The switch and magnet need to be located on both panes to protect against up or down opening. This requires a thin magnet on the window pane that can be problematic if the window recess is too shallow. Everything eventually worked but I wasn't sure until the very end of the installation. Tha fallback was to add additional switches to each window at an added cost.
Also note: these systems normally operate via the phone lines. However, the system doesn't know if the phone line is operational (the connection is only checked once a month or so). This isn't a real issue with the fire protection (loss of the phone line and a fire at the same time is unlikely); but it is an issue with a potential burglery. All a robber has to do is cut the phone line with a cheap pair of scissors and the system will not connect with the monitoring station. The house alarm will go off, but no one at the monitoring command center will know. The fix is to use a cell phone connection that is independent of the phone line. This is an added $100 to $200 in installation and added $10/month. I thought it was crazy to have a system that could be disabled with scissors so I opted for the cell connection.
Recommendations:
Define locations for control panels and sirens with the salesman. Write it down as part of the contract. Make a note that if the company can not locate the devices as agreed to, then the contract is invalid and your money gets refunded.
Define a plan, in writing, for the switches on the double hung windows. Both the up and down movement of the panes needs to be protected. If there is some issue with the switch geometry, then the company needs to add additional switches at no cost
I've given this company a N/A in "responsiveness" because I haven't had to call them or had an emergency yet. (Hope that rating doesn't change.)
Licensing
State Contractor License Requirements
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