VALUE CITY FURNITURE

We love too save money and get Sturdy Quailty furniture and right there at value city Granville Dublin.. Lucy was our sales woman...twice...then we met Karen she was nice...I also liked the salems guy mr.potts...Dave or David he was cool He's old school sales guy...real nice!!! All of these people were personally nice my wife and Daughter... And customer service is our eakness....the best store too shop & feel good about it...

We purchased a couch for our new home. After a few months it started sagging in the front. We called and they sent someone out to fix it. After a month it did it again. We called and they would not send someone out, replace the couch, or help with the issue. Since we picked it up if we wanted them to look at it we had to rent a truck and bring it to them, then rent a truck again to go back and get it. They have done nothing to help with this issue and it's a default in the couch. We will never buy from Value City again.

I PURCHASED THE ARMOIRE BACK ON JANUARY 28TH, IT WAS OUT OF STOCK AND THEY SAID IT WOULD BE IN THE 7TH AND THEY COULD DELIVER IT AROUND THE 14TH OF FEBRUARY. I HAD TO WORK, SO I SET UP THE DELIVERY DATE FOR THE 17TH. I WAS TOLD THEY WOULD CALL ME ON FRIDAY TO CONFIRM THE DELIVERY TIME AND I DIDNT HEAR FROM THEM. THEY CALLED ME SATURDAY TO TELL ME THAT IT WAS NOT GOING TO BE DELIVERED BECAUSE THEY DIDNT PLACE THE ORDER IN TIME. I WAS UPSET BECAUSE THEY SHOULD HAVE NOTIFIED ME SOONER SO THAT I COULD ADJUST MY SCHEDULE FOR ANOTHER DELIVERY DATE, AS OPPOSED TO CALLING ME TWO DAYS BEFORE IT WAS SUPPOSED TO BE HERE. THEY WERE NOT VERY HELPFUL IN RE-SCHEDULING AT ALL, THEY WERENT WILLING TO WORK WITH US AND WERE NOT ACCOMMODATING.