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Universal Windows Direct of Columbus

4.5(
58
)
Inspection - Roofing - For Business, Sealant for Roof - Apply- For Business, Heating Cable for Roof - Install- For Business,

About us

Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and provide our customers with only the highest levels of sales, service, and support. We think our company's history speaks to this goal and to the power of what we can accomplish by never settling. Universal Windows Direct of Columbus opened in 2016. Our products feature the exclusive UniShield brand and come with a transferable lifetime warranty on materials and labor. We are a fully licensed, bonded, and insured company and EPA Lead-Safe certified. In addition, a portion of every sale goes to support a growing list of local charities.

Business highlights

9 years of experience

Services we offer

Vinyl replacement windows, entry front doors, fiberglass doors, gutters & gutter protection, patio doors, sliding glass doors, storm doors, vinyl shakes & vinyl scallops, vinyl siding

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.558 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
3%
3
5%
2
2%
1
7%
Write a review
Showing 1-25 of 58 reviews
Lisa R.
Mar 2024
5.0
Google Review
Devon Wells was fantastic very knowledgeable and friendly with a positive attitude. He answered all our questions and concerns. He provided a lot of detail in his presentation that was very informative. He also made sure we were happy with our decision. Thank you Devon! Will recommend him.
Response from Universal Windows Direct of Columbus

"Hello, Lisa! Thank you for this amazing feedback on your experience with us at The Bath Authority! We are so happy to hear that Devin provided you with a great experience. Please don't hesitate to reach out if you need anything! -ES"

Lloyd R.
Mar 2024
5.0
Yes, I recommend this pro
Went very well. The crew was very professional. Done a super job I was very satisfied with their work. Easy to talk to we got along great.
Response from Universal Windows Direct of Columbus

"[Member Name Removed], we appreciate your feedback of the 5-star performance of our team. Thanks again for choosing Universal Windows Direct for your home-improvement needs.^J"

Charles F.
Aug 2023
5.0
Yes, I recommend this pro
Great! Well done by qualified people.
Response from Universal Windows Direct of Columbus

"Hi [Member Name Removed], we appreciate your kind words regarding the service your experienced with us here at Universal Windows Direct. Thanks again for choosing us for your home-improvement needs!^J"

Melissa B.
Aug 2023
5.0
Yes, I recommend this pro
$20,000
They are awesome
Response from Universal Windows Direct of Columbus

"[Member Name Removed], thank you so much for your kind words about your experience with us at Universal Windows Direct! We appreciate your feedback and hope you keep us top of mind for any of your future home-improvement needs!^J"

Gilbert S.
Jun 2023
5.0
Yes, I recommend this pro
Everything went great
Response from Universal Windows Direct of Columbus

"[Member Name Removed], we are thrilled to hear our team provided you with an excellent experience. Thanks again for choosing Universal Windows Direct with your home-improvement project.^J"

Jean W.
Feb 2023
5.0
Yes, I recommend this pro
We are very pleased. The window are excellent quality, and everybody we were in contact with were very professional. Would definitely use them again.
Response from Universal Windows Direct of Columbus

"[Member Name Removed], we are thrilled to hear our team provided you with a professional experience and you're satisfied with the quality of your new windows! Thanks again for trusting Universal Windows Direct for your home-improvement project.^JD"

M L.
Oct 2022
5.0
Yes, I recommend this pro
Very well. They cleaned up everything
Response from Universal Windows Direct of Columbus

"[Member Name Removed], we appreciate your feedback. Thanks again for choosing us at Universal Windows Direct!^JD"

Cindy H.
Oct 2022
5.0
Yes, I recommend this pro
Very well. Very satisfied.
Response from Universal Windows Direct of Columbus

"[Member Name Removed], we are thrilled to hear of your experience with us. Thanks again for trusting us at Universal Windows Direct with your home-improvement project.^JD"

Joeline R.
Jun 2021
5.0
Yes, I recommend this pro
$2,900
I was very satisfied with the service I received. He was on time, cleaned up any mess that was made and was very professional while he was here. He did a great job installing beautiful windows into an old home! Thank you!
Response from Universal Windows Direct of Columbus

"Thank you for this feedback, [Member Name Removed]. We are thrilled to hear our team provided you with a great experience. If there's anything else we can help with, please don't hesitate to reach out.^JD"

Mary T.
May 2021
3.0
I had my windows installed April 28th, 2021. The installers had to leave before my job was completed because of the rain. However, they installed ALL of my windows, and only had the outside trim to complete. The installers were great, and did a great job. I called to schedule them to come back to finish the trim on the outside, but the Install Manager is a Flake. His name is Jacob. He promised to call me 3 different times. He only called me back once, to tell me he would call me in the morning to give me a time for the installers to come back. That was Wednesday, May 12th. He didn't call me yesterday at all. I called them today, May 14th 5 times. They left me on hold for over 15 minutes each time. I STILL did NOT talk to anyone. Not the Install Manager, the General Manager, which I requested to speak to numerous times. Customer Service is of NO HELP, because they just keep putting me on hold. So, as of Friday, May 14th, STILL no response, NO date for completion of the job. Nothing but Frustrated.
Response from Universal Windows Direct of Columbus

"Hello, thank you for making us aware of your experience working with us so far. We truly apologize for the lack of communication you experienced and appreciate the opportunity to improve your experience moving forward. We are eager to complete your job and will be here if you need anything in the meantime. - MS"

Valerie H.
Jul 2020
1.0
$8,000
Universal Windows totally ruined my mother's condo. She is elderly and trusted them - paying over $8,000 for new windows in her condo. After faulty installation, they immediately began leaking down the entire condo from the 2nd story windows down into the basement. She called and called and called but they refused to fix the windows and would hang up on her. When she asked them to come fix the leak, one representative literally said "You can't tell us what to do". Finally, I had a contractor tear out the drywall to confirm the faulty window installation. They covered up the weep holes in the windows thus causing the windows to take in water and send it inside the house. They send out installers who have no idea what they are doing and refuse to take any responsibility to correct faulty installation or to correct the damage they caused. HORRIBLE COMPANY! STAY AWAY
Response from Universal Windows Direct of Columbus

"Thank you for your feedback. We have shared your experience with our management team for follow up. -UWD Customer Service"

Dwayne M.
Jun 2020
5.0
Yes, I recommend this pro
$6,000
The process went well, installers were very professional. Customer service was outstanding as I had to call in about some locks not working as smoothly as they should. The problem was fixed right away. It's been almost a year now and I am very satisfied with my doors.
Response from Universal Windows Direct of Columbus

"Thank you so much for reaching out to us to share your experience! We love hearing when homeowners love their windows! Please keep us in mind for any future projects. - UWD Customer Service"

David M.
Feb 2020
3.0
Replacement Windows
Response from Universal Windows Direct of Columbus

"Thank you for reaching out and sharing your experience with us! We have shared this with our management team. Thank you, UWD Customer Service"

Ashley L.
Jan 2020
5.0
Yes, I recommend this pro
I can't say enough good things about the service we received. Ryan C. came out to our home and was so thorough & realistic with us. It was clear he believed in the product. By the end of the evening we felt like we had made a new friend. We also had to work directly with Eric in customer service a few times to make changes to our order and the flexibility and friendliness we received was very appreciated. I highly recommend! Not only is their quality the best, but the customer service was like no other.
Response from Universal Windows Direct of Columbus

"Thank you for your review! We are thrilled to hear about your experience with our team. Please let us know if we can assist with any future projects. Thank you, UWD Customer Service"

TISH K.
Dec 2019
4.0
Yes, I recommend this pro
$8,000
They removed and replaced 12 old windows. They were clean, quick, and did a good job installing. I had to call them back to fix two problems (One window frame was bent and needed to be reinstalled. One window did not come with obscured glass as ordered). They reordered and installed the obscured glass and scheduled a time to fix the bent window frame.
Response from Universal Windows Direct of Columbus

"Hello, We are so glad that they could efficiently get the concerns taken care of for you. Thank you UWD Customer Services."

Daniel M.
Aug 2019
1.0
Worst experience in 30 years of home ownership. Job not finished in 1 day as promised, then left voicemails with all levels of management for the next 7 days with no response. Outer walls left open for 7 days, with several storms. Finally was transferred to lady who does scheduling, who answered her phone, and started to tell me I needed to understand. I lost all composure, and told her my walls had been open for 7 days, and I had not received a single response to any of my voicemails for 7 days. Again she told me I needed to understand, and I hung up on her. Installation guy showed up the next day, but still took 2 more days to finish. VERY poor communication, poor scheduling. They got their money and moved on. DO NOT USE THIS COMPANY
Response from Universal Windows Direct of Columbus

"Thank you for reaching out! We are sorry to hear about your experience and have shared this with our management team to review. Thank you, UWD Customer Service"

Kristi M.
Apr 2019
5.0
Yes, I recommend this pro
Dusty Sill and his crew did a great job on my roof from Universal Windows Direct. They were here early to start the job and Dusty and his crew worked together flawlessly. They all went right to work and all knew exactly what they needed to do. They got my roof done in 1 day. They did wonderful work and went above and beyond to make sure they took care of all my roof needs. Thanks again guys for a great job!
Response from Universal Windows Direct of Columbus

"Yay! We are thrilled to hear about your experience. Please keep us mind for future projects. Thank you, UWD Customer Service"

Jo Ann S.
Feb 2019
5.0
Yes, I recommend this pro
Kruize was very easy to deal with. He explained everything we needed to know about our new windows. He provided us with a lot of information that we were not aware of. He explained how thing would be done. He answered all of our questions we had and made sure we didn’t have any more before he left. He was a pleasure to work with. He is a very good asset to this company. So glad we chose this company and got to work with him. So excited for our new windows.
Response from Universal Windows Direct of Columbus

"That's great! We strive to provide 100% satisfaction and are happy to hear that you had a great experience with us. Please let us know if we can help with anything else. Thank you, UWD Customer Service"

Becky B.
Dec 2018
5.0
Yes, I recommend this pro
They were very good. Took them approximately 4 hours to do the work. They were good and quick. Cleaned up everything. I would have them come back and do some work.
Response from Universal Windows Direct of Columbus

"Thank you so much for sharing your experience! We are happy to hear that they left your home nice and clean! Please let us know if you'd like to work with those installers again and if you need any help in the future! Have a happy new year! Thanks, UWD Customer Service"

Timothy A.
Dec 2018
5.0
Yes, I recommend this pro
I highly recommend Universal Windows Direct. Great service and communication. Installed by a great crew.
Response from Universal Windows Direct of Columbus

"Thank you so much for the great feedback! Please let us know if you need any assistance in the future! Thank you and have a happy new year! UWD Customer Service"

Hollie M.
Nov 2018
3.0
$28,000
The installers were wonderful. They were very polite and considerate of my 2 K9s, they always made sure the fence gates were closed when they were out. The quality of the products are also very good but I am very disappointed in the salesman. While ordering the windows with the salesman, he assured us that he had window frames that will match our trim. When the widows & sliding glass door were installed, they did not match. We immediately called the company and were told the only thing they will do is pay for new trim, that we would have to stain, to match the windows. We declined, as our trim is the same throughout the house. I feel like our salesman lied and the company did not care.
Response from Universal Windows Direct of Columbus

"Thank you for sharing your feedback with us! We have shared this information with our management team. Thank you, UWD Customer Service"

Rose P.
Nov 2018
5.0
Yes, I recommend this pro
Was called (and received an e-mail reminder) the day prior to the appointment. Installers (John Likovic and his team--Frank and Josh) showed up timely when expected for the appointment, introduced themselves, and proceeded to do the installations. They were professional, polite, thorough, neat (put tarps over flooring and used a shop vac to clean up the area) and even washed the windows after their installation! Did a complete walk through upon completion, explaining the operation of each window. Went over the warranty and asked if we had any questions or concerns. Was thoroughly satisfied with this experience and the install team and would recommend Universal Windows Direct to anyone considering window/door replacement. I love my windows (and door)!
Response from Universal Windows Direct of Columbus

"Thank you for sharing your experience and for uploading photos! We thrilled to hear your LOVE your new windows and doors! Thank you, UWD Customer Service"

Andre J.
Nov 2018
5.0
Yes, I recommend this pro
The presentation by Clay Armstrong with universal windows direct was very professional and very informative without pressure sales. Clay made us feel very happy and satisfied with our new purchase especially my wife I will recommend this company to my friends and family. With Clay as your sales rep. Thank you Andre and Sharon Johnson
Response from Universal Windows Direct of Columbus

"That is wonderful! We will be sure to pass this information along to our management team. Please let is know if we can assist you with anything else. Thank you, UWD Customer Service"

Michael M.
Oct 2018
5.0
Yes, I recommend this pro
$11,300
Excellent work. In on Thursday morning and out by noon on Friday. The cleanup was excellent. Highly recommend.
Response from Universal Windows Direct of Columbus

"That's great! We are happy to hear your installation went well. Please keep us in mind for future projects. Thank you, UWD Customer Service"

Yolanda M.
Oct 2018
5.0
Yes, I recommend this pro
Everything went well. Looking forward to seeing the finish work!
Response from Universal Windows Direct of Columbus

"Yay! We are happy to hear this. Please let us know if we can help with anything else. Thank you, UWD Customer Service"

Showing 1-25 of 58

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Universal Windows Direct of Columbus is currently rated 4.5 overall out of 5.
Universal Windows Direct of Columbus accepts the following forms of payment: CreditCard
Yes, Universal Windows Direct of Columbus offers free project estimates.
No, Universal Windows Direct of Columbus does not offer eco-friendly accreditations.
No, Universal Windows Direct of Columbus does not offer a senior discount.
No, Universal Windows Direct of Columbus does not offer emergency services.
No, Universal Windows Direct of Columbus does not offer warranties.

Contact Information

3563 Interchange Rd, Columbus, OH 43204

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