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Universal Windows Direct of Columbus

Founded 2016 • With Angi since January 2017

4.4

(53) Verified Reviews

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Description

Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and provide our customers with only the highest levels of sales, service, and support. We think our company's history speaks to this goal and to the power of what we can accomplish by never settling. Universal Windows Direct of Columbus opened in 2016. Our products feature the exclusive UniShield brand and come with a transferable lifetime warranty on materials and labor. We are a fully licensed, bonded, and insured company and EPA Lead-Safe certified. In addition, a portion of every sale goes to support a growing list of local charities....

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Verified Reviews

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A few reviews for this pro…

3.0

05/14/2021

I had my windows installed April 28th, 2021. The installers had to leave before my job was completed because of the rain. However, they installed ALL of my windows, and only had the outside trim to complete. The installers were great, and did a great job. I called to schedule them to come back to finish the trim on the outside, but the Install Manager is a Flake. His name is Jacob. He promised to ...

DESCRIPTION OF WORK
Window Replacement

CATEGORY replacement windows

SERVICE PROVIDER RESPONSE

Hello, thank you for making us aware of your experience working with us so far. We truly apologize for the lack of communication you experienced and appreciate the opportunity to improve your experience moving forward. We are eager to complete your job and will be here if you need anything in the meantime. - MS
1.0

07/03/2020

Universal Windows totally ruined my mother's condo. She is elderly and trusted them - paying over $8,000 for new windows in her condo. After faulty installation, they immediately began leaking down the entire condo from the 2nd story windows down into the basement. She called and called and called but they refused to fix the windows and would hang up on her. When she asked them to come fix the lea...

DESCRIPTION OF WORK
Replaced all windows

CATEGORY replacement windows

SERVICE PROVIDER RESPONSE

Thank you for your feedback. We have shared your experience with our management team for follow up. -UWD Customer Service
5.0

01/29/2020

I can't say enough good things about the service we received. Ryan C. came out to our home and was so thorough & realistic with us. It was clear he believed in the product. By the end of the evening we felt like we had made a new friend. We also had to work directly with Eric in customer service a few times to make changes to our order and the flexibility and friendliness we received was very appr...

DESCRIPTION OF WORK
Window Replacement

CATEGORY replacement windows

SERVICE PROVIDER RESPONSE

Thank you for your review! We are thrilled to hear about your experience with our team. Please let us know if we can assist with any future projects. Thank you, UWD Customer Service
4.0

12/23/2019

They removed and replaced 12 old windows. They were clean, quick, and did a good job installing. I had to call them back to fix two problems (One window frame was bent and needed to be reinstalled. One window did not come with obscured glass as ordered). They reordered and installed the obscured glass and scheduled a time to fix the bent window frame.

DESCRIPTION OF WORK
Replaced 12 leaky windows

CATEGORY replacement windows

SERVICE PROVIDER RESPONSE

Hello, We are so glad that they could efficiently get the concerns taken care of for you. Thank you UWD Customer Services.
1.0

08/25/2019

Worst experience in 30 years of home ownership. Job not finished in 1 day as promised, then left voicemails with all levels of management for the next 7 days with no response. Outer walls left open for 7 days, with several storms. Finally was transferred to lady who does scheduling, who answered her phone, and started to tell me I needed to understand. I lost all composure, and told her my walls h...

DESCRIPTION OF WORK
Window Replacement

CATEGORY replacement windows

SERVICE PROVIDER RESPONSE

Thank you for reaching out! We are sorry to hear about your experience and have shared this with our management team to review. Thank you, UWD Customer Service

Services Offered

Replacement windows, front doors, patio doors, sliding glass doors, vinyl siding, vinyl shakes & scallops, roofing, gutters & gutter protection

Services Not Offered

Glass repair, Window Frame Repair

General Information
Free Estimates
Yes
Eco-Friendly Accreditations
Yes
Payment Options
Check, Visa, MasterCard, American Express, Discover, Financing Available
Emergency Service
No
Warranties
Yes