UNITED INSULATION CO

Seems punctual

The insulation did one beautiful job. My heating bills have been drastically reduced. They clean up and inspect and make sure everything is in order. Installing this insulation is one of the biggest improvements I have made.  I will use them again in the future.

AFTER SEVERAL DAYS AND NO CALLBACK, I PHONED UNITED INSULATION AGAIN AND WAS TOLD THAT A MESSAGE WOULD BE LEFT FOR RUSS THAT I HAD CALLED BACK A SECOND TIME AND TO PLEASE CALL BACK PROMPTLY. NEVER HEARD BACK FROM THIS COMPANY, AND THEREFORE WILL NEVER USE THEM AGAIN. WHEN A COMPANY DOESN'T HAVE THE COURTESY OR PROFESSIONALISM TO CALL BACK OR OTHERWISE FOLLOW THROUGH IT'S USUALLY A GOOD INDICATION TO AVOID THEM ALTOGETHER.

AFTER THE INSULATION JOB, I HAD MY SIDING REPLACED AND DISCOVERED THAT THERE WERE ENTIRE SECTIONS THAT HAD NOT BEEN INSULATED. I CONTACTED THE COMPANY, THEY SENT OUT AN INSPECTOR, THEY VERIFIED MY COMPLAINT AND IMMEDIATELY SCHEDULED REMEDIATION WHICH TOOK THE FORM OF INSPECTING EVERY SURFACE, WHICH WAS EXPENSIVE BECAUSE I DID NOT ALLOW ANY HOLES TO BE DRILLED. THEY CORRECTED THE PROBLEM BY TAKING THE SIDING OFF AND BLOWING IT IN THE AREAS THAT HAD NOT BEEN DONE. I FEEL VERY POSITIVE ABOUT THIS COMPANY AND THE WAY THEY HANDLED THIS PROBLEM. THE CREW THAT ORIGINALLY DID THE JOB NO LONGER WORKS FOR THE COMPANY.