T.Y. Fine Furniture Ltd

"PART OF WHAT MAKES MY PRODUCT SO GREAT IS THE QUALITY OF MY CUSTOMER. OVER THE YEARS I HAVE FOUND THAT MOST OF MY CLIENTÈLE WILL DO WHATEVER THEY CAN IN ORDER TO HELP ME ENSURE THAT THE QUALITY OF THE PIECE IS UNCOMPROMISING. THE MEMBER WAS TRULY A PLEASURE TO WORK WITH AND WHILE HE WAS TRYING TO GET THE ITEM WITHIN A CERTAIN BUDGET, HE STILL REFUSED TO COMPROMISE QUALITY. DURING THE FIRST DESIGN MEETING, THE DESIGN WAS SIMPLIFIED IN ORDER TO BEST ACCOMMODATE HIS BUDGET WITHOUT MAKING A SACRIFICE TO THE QUALITY LEVEL MY CUSTOMERS HAVE COME TO EXPECT. BECAUSE HE ACTUALLY LIVES IN NEW YORK, WE COORDINATED OUR SCHEDULES TO MEET DURING THE WEEKENDS WHERE HE WAS VISITING HIS MOTHER IN COLUMBUS. I HAD TO WORK VERY DILIGENTLY TO COMPLETE THE ITEM IN TIME FOR HIS LAST TRIP TO COLUMBUS, BUT AS ALWAYS, MY GOAL WAS TO PUT OUT THE BEST QUALITY ITEM, REGARDLESS OF THE TIGHT TIME FRAME PRESENTED TO ME. I BELIEVE THAT ONCE AN ITEM IS DELIVERED, THE CUSTOMER WILL LIVE WITH THAT ITEM FOR THE REMAINDER OF THEIR LIFE AND SO WILL THE FOLLOWING GENERATIONS, IF IT MEANS THAT AN EXTRA DAY OF WORK WILL MAKE AN HEIRLOOM PIECE, I WOULD RATHER WORK THAT EXTRA DAY AND PUSH BACK OUR DELIVERY DAY INSTEAD OF KNOWING THAT A PIECE COULD BE SOMETHING LESS THAN HEIRLOOM QUALITY. IN THE MEMBERS CASE, I WAS ABLE TO MEET THE DEADLINE, HE MADE IT CLEAR THAT HE WAS WILLING TO PICK IT UP AT A LATER DATE IF NECESSARY, THAT REASSURANCE MADE IT MUCH EASIER TO COMPLETE THE ITEM IN TIME AND ABOVE QUALITY EXPECTATIONS."

"I STRIVE EVERY DAY TO ENSURE THAT EVERY ITEM I BUILD IS MADE WITH AN ATTENTION TO DETAIL AND CARE THAT ONLY A SKILLED CRAFTSMAN COULD ACHIEVE. SOME FURNITURE MAKERS ARE ONLY STRIVING FOR AN ACCEPTABLE LEVEL OF QUALITY, WHERE I NOT ONLY STRIVE TO MAKE EACH ITEM UNIQUE, I ALSO WORK CONTINUALLY TO BRING THE QUALITY OF EACH ITEM BEYOND THAT OF THE PREVIOUS. ADAM WAS A GREAT CUSTOMER TO WORK WITH, AND HIS FLEXIBLE TIMING GAVE ME THE OPPORTUNITY TO SELECT TRULY UNIQUE CUTS OF MAPLE THAT WERE UNLIKE ANYTHING I HAD EVER SEEN BEFORE. THE EXCEPTIONAL TONES, DEPTH AND TEXTURE OF THE WOOD ALSO REQUIRED A HIGHER ATTENTION TO DETAIL WHEN SELECTING THE PLACEMENT OF EACH PIECE OF WOOD. ULTIMATELY THE PIECE SPEAKS FOR ITSELF, NO ONE WOULD EVER SEE THIS ITEM AND THINK IT WAS MASS PRODUCED, IT IS SIMPLY TOO UNIQUE AND THE ATTENTION TO DETAIL IS BEYOND ANYTHING AN ASSEMBLY LINE COULD COORDINATE."