TUCKERMAN HOME GROUP

In a nutshell it did not go well.  There are too many details to give all of them.  But to summarize the situation from our point of view we paid over $473,000 to have a custom house built and it is our contention that the house in some very important areas was not built as we asked.  In addition, the entire process was flawed since we were allowed to meet with the architect only once and never with the electrician.  We did not receive the blue prints to approve until after the house was framed and roofed and they were not in fact 100% in agreement with the blue prints that were approved by the City of Gahanna.  Other issues include asking for a wheelchair accessible first floor house with most doorways a 36 inch width.  We did not get that in the master closet.  We told the salesperson we wanted a wider garage so that the Ford Mustang we owned could be in the one car garage and you could open the driver's door fully.  We did not get that.  We asked for a decorative natural gas fireplace and got a fireplace that is producing heat that is ruining the mantle and LED TV that are above it.  The fireplace is also taking oxygen out of the room and putting in carbon dioxide since it is not vented.  We do not contend that the house is built poorly, but rather not to our specifications given to the salesperson and that the process was severely flawed in our case.  After 20 months of living in the house the builder still is refusing to do anything about the important items.  Routine items were handled fine as maintenance man Phil is great.  However nothing has been done for months with the stalemate on the major issues.