"The reason we had to reschedule was not because a firebox, it was because it was a wood stove. To properly clean the stove we needed two people. Sweeps are scheduled for a one person job, any time there is a stove a second person is needed."

"We were there and rang the doorbell you never answered the door!"

"We have no record of this person. You may have the wrong company."

"The cost of inspection is adequate for our industry."

"As far as not providing enough information to the home warranty company, we provided everything they asked for, they wanted exact pieces of flashing we would be using and we was only able to give them a estimate, we cannot provide exact numbers due to the flashing maybe worse than what we anticipated once we start replacing, but that would not have affected the price that was given to the customer. We had also reach out to this customer numerous times and did not receive call backs, as far as rescheduling due to weather, the weather is beyond our control and we do need to follow the schedule and who was scheduled prior. As far as the Blispay, we offered this to our customers because we had been asking numerous times if we provided financing. We are unable to control what another company has done or does and we notified all of our customers as soon as we was notified so that other arrangements could be made, or there deposits be returned if they was unable to move forward with there project. We do not send invoices to anyone before work is scheduled, however we will send estimates that lets a customer know up front cost when they contact us. Our policy is once you call to schedule we do require 1/3 down to purchase all materials that are needed for the job, then there is nothing else due until the work is completed. We are a very professional company and cannot control the actions of others and information that may be needed that we are not able to give specific amounts at the time, we will not lie or guess we will only give true and accurate information. This customers deposit was returned and all work was cancelled on our end due to lack of communication."

"DM Thompson Chimney repair has a one year warranty on any masonry repairs. Our warranty does not cover pre-existing or future water issues as this could be coming through the roof or other areas than the chimney. We did not hear anything from this client within the one year time, two year time or even three year time frame. I am not quite sure what they are talking about when they say the "roof-chimney interface". Whatever issue this person has with the "record rains" is clearly outside the scope of our one year warranty. It also did not have anything to do with the masonry. It seems to be a roof issue that they are blaming on the chimney work done nearly 4 years ago!"

"In the description of work the above person states " 3 non working fireplaces that need to be cleaned badly" Our cost to clean fireplaces is $199 per fireplace. This is not something we go out to look at. We give a price and description of work and a price up front. If they want the work scheduled we then require a credit card be on file. We do not do estimates for cleanings. I apologize if there was miscommunication between the office staff and the client. David Thompson"