Thompson Chimney Services

They showed up as promised. Called when they were on their way. They were respectful of the yard and neighbors. They were slightly more expensive than another company we had out but decided to use them because of neighborhood referrals.

It went as expected

Thompson was fantastic. They responded quickly to our request, fit us into their schedule within 3 days and showed up right on time. Upon an inspection of our fireplace they found a piece of insulation shoved up into the flue. If they hadn’t found it and we had started the fireplace we would’ve had a major fire. They also inspected the chimney and said there was so little work to be done that they were going to reduce the price that we were originally quoted. Certainly didn’t inspect that expect that! Thanks Thompson, you’re now on our list of favorite providers.

This company did a fine job. Everyone was professional and communication was easy and straightforward.

Thompson did an excellent job and finished on time and on budget.

They did an excellent job and they really worked hard to match to the old brick. Also because the house is over 100 years old, they did a great job of getting them to the right size. They got it done as quickly as they could and the crew was very nice and professional. I would highly recommend them.

They did the work as described in the estimate but it did not fix the problem. Have called multiple times to get them to come out again but they never show up or call to reschedule. Very unsatisfied, would not recommend at all.

Concrete crowns were installed on two chimneys. Cut out and tuck point of deteriorated mortar joints at the top of the chimneys was also to be done. In hindsight pictures of the completed work should have been requested from DM Thompson as their work cannot be directly inspected. Work was "completed" in 2017. Just one year later our roofer provided pictures of our chimneys recommending repair. Unfilled mortar joints and cracks are apparent in the brick and the concrete crowns. Pictures were sent to DM Thompson in the fall of 2018 and repair was promised this spring (2019) but they have now stated that they are finished with this job claiming quality work.

We've used D.M. Thompson for a handful of chimney related projects in the past. They have always been very responsive to our requests and extremely professional in doing their work. This time we had the chimney swept and inspected and also inquired about having gas logs installed. Mike was very helpful in answering questions and completing the required tasks. When we followed up to have the gas logs installed they set up a time right away. Mike was on time (in fact a little early) for the appointment and had the logs installed in no time. As always he was very careful to not make a mess and answered any questions I had about the installation. We will continue to use their services in the future.

Professional, prompt, helpful, and clean. Would hire again.

Dec 2014 we hired D M Thompson Masonry to demolish our old chimney and rebuild a new one. The masonry aspect went well, but D M Thompson's work is totally inadequate in interfacing with other aspects of the building ... in our case, the roof. As a result, we had a leak that ran down the interior of the wall that resulted in hidden damage. This past summer's record rains exposed the problem D M Thompson created four years ago. We contacted D M Thompson and had an appointment set up. They didn't show. We set up another appointment. They didn't show. So we hired someone else to fix the roof-chimney interface at a cost of about $2,000 (approximate, because we had some other work done not related to the chimney). We still have to repair the damage inside the house. We don't yet have an estimate for this.

great to work with...job well done

We recently had our roof replaced and the roofer noticed some missing and loose mortar in the chimney. We got one estimate which was quite high. Based primary upon online reviews, we got an estimate from DM Thomson which was considerably more reasonable. They scheduled the work for a few weeks later. Arrived on time, were polite and professional, and work seemed to go well. Would recommend.

Work easily scheduled, completed in two days, area cleaned after work completed.

Work was professionally done. Very satisfied.

Awesome work! The tuck pointing was completed, chimney cleaned and the stucco repaired. The work was done and at a lower cost than other estimates. Very happy!

Great. Worked with them before, and they are chimney company that one can trust.

Fine......

Showed up on time and quickly after a call. Fixed everything, was in and out in 12 minutes. Was expensive but they disclosed the price in advance, just didn't know they would be done so fast

Project went great.

Great!! They came out quickly. Friendly and professional. Price was very fair.

We purchased the chimney sweep and inspection special from D.M. Thompson Chimney Repair Specialist that was advertised through Angies List. The owner showed up on time and started to do the work after placing tarps around the chimney opening. He ran the brush in 4’ sections up the flu brushing up and down 4 times with each 4’ rod, may have taken 2 minutes as it is a 1 story chimney. When he was looking at the video of the flu, I saw a lot of debris still on the flue and I asked if that was as detailed as he was going to be with the flu cleaning and he said yes- that was a “chimney sweep”. I said I wasn’t satisfied with the effort but nothing more was done. He went on to say that we would need to burn chimney logs that would break down the buildup. He removed his equipment and tarps and brought back his written report which stated “glazed creosote build up on flue tile would require chemical treatment or wire whip to remove and regular sweeps.” I’m not sure what a wire whip is, but thought we were getting our chimney cleaned for the $206.00 that was spent. He also left soot on the floor after removing his tarps that I had to show him, he agreed to get the vac back out and clean up his debris on the carpet and wood floor. The Angies list special was to include: 1) INSPECTING THE FIREPLACE OPERATIONAL COMPNENTS AND THOROUGH SWEEPING OF ALL MAJOR PARTS SUCH AS THE FIREBOX, THROAT, SMOKE SHELF, SMOKE CHAMBER, AND FLUE WITH A WRITTEN CERTIFIED INSPECTION. 2) CHECK DAMPER OPERATION, CHIMNEY CROWN AND CHIMNEY CAP 3) BRUSH/CLEAN THE INTERIOR OF THE CHMNEY TO REMOVE BUILD UP. I don’t think a detailed inspection was done on anything but the flue tile and that was just a quick look with the video camera. I know for a fact that he didn’t get on the roof so no inspection was performed on the chimney crown and chimney cap and the interior chimney removal was not completed. In closing, I would not recommend this company as I feel they did not fulfill their contract. Grade: F

A crew of three workmen arrived on time and prepared to work. The supervisor went over the procedure on what was going to be done and took the time to answer my questions. The crew was very courteous and professional and kept me informed during the process. I was very pleased with the results and would highly recommend them for your chimney needs.

Fine...nice and prifessional

Workmen worked dilligently and professionally, explaining everything when asked. The work appears to be well and carefully done.