THOMPSON BUILDING ASSOCIATES

After drains overflowed and flooded several areas in my house, Thompson Building took care of drying everything out and repairing /replacing everything that was needed once the plumbers work was done. They were excellent to work with, kept me well informed and notified of the plan of action and then carried it out. Both the office and on-site people were knowledgeable, helpful and also answered all of my questions. I am extremely pleased with the quality of the work and I highly recommend them.

Regarding the bathroom, a pipe was punctured and a flood resulted in our kitchen. They did an excellent job in cleaning everything up and they did the repairs that another company had caused. We had just remodeled our kitchen and they had the experience and confidence that allowed me to sleep. We would highly recommend them and we would definitely hire them again.

It went very well

It was good. They seemed to be reputable, on time, and they took care of the issue.

Excellent. It was very good.

They were all great. They were very responsive and very communicative.

We had a sump pump failure during a heavy rain storm. We called our insurance company who said this company would be out to help us. We were told someone would be out that day (on a Tuesday morning). Today became tomorrow and we had to call to find out when someone was coming each day. Someone finally showed up on Friday. This was heading into Memorial Day Weekend. Meanwhile, my finished basement has become a smelly mess with more damage than necessary. I understand there were likely many calls, but communication was not great and misleading. They spent two hours here and put some fans and dehumidifiers up and said they would be back in three days. During the time they did work, my husband and I were in the house and working from home. They played the radio loudly in my basement while I was on conference calls and had food delivered to my house which I had to drop a call to answer the door to get. No one asked or told me they would be doing this. Professionalism was lacking to say the least. It took seven days and several calls from us to get someone back. The first crew said the walls were fine and probably the carpet although we had our doubts about the carpet. When a crew came to get fans seven days later they said someone would be back the next day to tear out the carpet and drywall. We had received no bill for services rendered at this point and had to ask repeatedly to get it. We had received no quote for work going forward so we told them not to return until we had a legitimate quote. The crew that day left a soda can in my living space and a piece of my sofa removed and thrown onto it. We asked for several more days for a quote. My husband informed them early and often that I was having major surgery a few weeks later. We were told this would be wrapped up by then. It took us until the week of my surgery to get the quote. It is now the weekend of July 4. We eventually got an invoice for water removal which I have now paid, but have cut ties. If this is what working with this company is like it would be next July before the work is completed. We got a survey and made our issues known. We also made issues known through email and received on curt responses to our legitimate complaints. Communication and customer service were stunningly poor.

Had time getting calls returned. Did not clean after job. what was said maybe 4 days took 4 1/2 weeks. Subcontractors were giving access to my home when I was told the project person would come let them in and out. They had my house key. Futurely I was able to lock my upstairs portion of my house off.

We hired Lowe's to remodel our main bathroom, they choose Thompson Building Associates as the subcontractor to remodel our bathroom. What a nightmare - not only in the quality of work done, but also in the excessive time it took to complete the job. I have a small child care business in our home, and our 93-year-old mother (with stage 3 dementia) resides with us. For these reasons, the remodeling time was a critical factor in our choice of a contractor. During the initial assessment and estimate, both Lowe’s and Thompson Building Associates assured us that the remodeling job could be, and would be, completed in two weeks. Before signing our contract, we strongly communicated and confirmed our time limit, which they agreed was fine. We chose Lowe’s and Thompson over a more preferred contractor only because the preferred contractor needed longer than two weeks to complete the job. We were very clear that we were paying an additional $4,000.00 in labor costs, only because Lowe’s and Thompson would be able to complete the job within the required two-week time frame. As I said we hired Lowe's and they subcontracted our bathroom remodeling job to Thompson Building Associates. We were assured by Lowe's that Thompson was a solid quality company. "Solid and Quality" could not have been further from the truth. Not only was the time frame not met, but the workmanship of Thompson Building Associates looked like that of a very poorly done DIY project. After four and a half weeks, it was necessary to stop the project and request an on-site meeting with a Lowe's representative and the Project Manager from Thompson. We needed them to see the damages made by the contractor to the new products and the subpar work that had been done. During the inspection it was clear that the outlets and light boxes were each installed differently. Some were recessed, some were outset, and not one was aligned with the center of the vanity sinks. Their plumbers had to come out several times to correct the plumbing they installed. The plumbers drilled through an adjoining wall and into the next room when installing the plumbing. The light boxes were not centered and placed too low to provide adequate space to hang the new vanity mirrors. A portion of the new sub floor was shimmed - instead of using plywood of the same depth throughout - causing the floor to be spongy in one area. The new drywall was noticeably uneven and bumpy, not to mention that the contractor did not install water resistant drywall in the bathroom, nor did he remember to insulate the outside wall before putting up the drywall. In several places the new drywall was cut out to rework the plumbing that was installed incorrectly. After the drywall was installed around the new tub, it was obvious that the new tub sat at an angle. When the drywall was removed to correctly reposition the tub, it was discovered that it had been seated on top of an electrical line. The plumbing for the sink did not line up with the cabinet, so the contractor took it upon himself to chop out a portion of cabinet's back brace, ruining a custom-ordered cabinet. The Onyx tub surround was so poorly cut that it was installed at an angle, which resulted in gaps and uneven sides. Due to the uneven walls, the tub surround could not adhere to the dry wall. Instead of correcting the walls so that the surround could adhere to the wall, the contractor decided to fill the space behind the surround with wet drywall compound. All the while, he kept assuring me that he was a “certified Onyx installer”. We paid over $16,500 for this bathroom to be remodeled, and what we had 4-1/2 weeks later, was literally a mess. After the job site meeting, it was decided that the only way to correct the poor workmanship would be to take the entire bathroom back down to the studs again. This also meant we would need to wait for Lowe’s to reorder the custom bath cabinet and the tub surround that the contractor had damaged. Six weeks after our start date, Thompson Building Associates sent out a different employee, as we did not want the other one to return. The new employee worked one day and could not return due to a back problem. At this point, Thompson Building Associates subcontracted another company, Absolute Construction. Absolute Construction completed the entire remodeling job - from the studs to a completely functional bathroom in just eight (8) DAYS - and did so beautifully. If Lowe's had chosen a capable subcontractor for our bathroom project, two weeks was adequate time to properly complete the project from beginning to end. We paid an additional $4.000.00 in premium labor costs for Lowe's' commitment to complete the entire bathroom remodeling in two weeks. Eight weeks later we had our bathroom, completed by a company not employed by Lowe's and contractors not employed by Thompson Building Associates. Since Lowe's and their choice of contractors did not provide what they agreed to - quality workmanship and the commitment of the established project timeline, we requested a refund of the $4,000. This is the additional cost that we paid to have the job done in 2 weeks. Lowe's offered us 10% back and eventually told us that they were willing to give us no more than $2,000.00, as a refund. A word to all! I would avoid Lowe's and Thompson Building Associates. Every contracting company is fully responsible for their sub-contractors. This includes their quality of work and their progress related to the time commitment. Lowe's and Thompson Building Associates are unable to provide quality contractors, unwilling to hold them responsible to install products properly and within the agreed time commitment, and unwilling to right a wrong for their customer. Bad work and bad customer service from Lowe's and from Thompson Building Associates.

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PROJECT MANAGER AND ASSISTANT ARRIVED EXACTLY ON TIME. BROUGHT NEEDED MATERIALS WITH THEM. EXPLAINED TO ME WHAT THEY WOULD DO. WHEN THEY COMPLETED THE JOB, ASKED ME TO INSPECT THE WORK. THEY ARE DEFINITELY ON MY "WILL HIRE AGAIN" LIST.

VERY RESPONSIVE TO OUR REQUESTS AND NEEDS. I FEEL CONFIDENT THAT OUR HOME WAS REPAIRED PROPERLY