THOMAS CONCRETE CONTRACTORS

Description of Work: I CONTRACTED WITH THIS COMPANY TO HAVE A SET OF CONCRETE STEPS TORN OUT AND REPOURED. THE WORK WAS COMPLETED IN A TIMELY FASHION, AND THE WORK APPEARED TO BE SATISFACTORY. HOWEVER, ABOUT 8 MONTHS LATER, THE STEPS WERE FALLING APART. WE CONTACTED MR. THOMAS, AND HE IMMEDIATELY REFUSED TO COME OUT AND LOOK AT THE STEPS. FIRST, HE TOLD US THAT IT WAS OUR FAULT AND THAT WE USED SALT ON THEM OVER THE WINTER, WHICH WE DID NOT. SINCE WE SELECTED THIS COMPANY OVER SEVERAL OTHERS, DUE TO HIS MEMBERSHIP IN GOOD STANDING WITH THE BETTER BUSINESS BUREAU, WE CONTACTED THE BETTER BUSINESS BUREAU TO ASSIST US IN A RESOLUTION OF THE PROBLEM. MR. THOMAS REFUSED TO COMPENSATE US IN ANY WAY AND THEN BLAMED THE CONCRETE FOR THE PROBLEM. AFTER SEVERAL MONTHS OF GOING BACK AND FORTH WITH HIM, THE BETTER BUSINESS BUREAU RESCINDED THEIR MEMBERSHIP STATUS DUE TO HIS LACK OF COOPERATION. AT THIS POINT, WE ARE GOING TO HAVE TO GO TO COURT TO GET OUR MONEY BACK.

Description of Work: CALLED THIS COMPANY TWICE TO GET AN ESTIMATE FOR A CONCRETE HOT TUB PAD, THEY SCHEDULED TO START WORK ON THE SECOND CALL WITHOUT COMING OUT, AND THEN NEVER SHOWED UP OR EVEN CALLED BACK... BAD CUSTOMER SERVICE.