Specialty Gas Services Inc

PROMPT, COURTEOUS. SHOWED ME AND EXPLAINED TO ME THE PROBLEM. VERY CLEAN.

WE TALKED DIRECTLY WITH THE OWNER WHO GAVE US A QUOTE AND TIME OF INSTALLATION. THE INSTALLER, ERIC, ARRIVED ON TIME AND WAS VERY PROFESSIONAL AND COURTEOUS. EXPLAINED WHAT HE WAS GOING TO DO AND ANSWERED ALL OF OUR QUESTIONS.

THEY WERE VERY NICE AND PROFESSIONAL.

THEY WERE ON TIME, EASY TO SCHEDULE, AND THE INSTALLER WAS VERY PROFESSIONAL, TOOK OFF HIS SHOES WHEN HE ENTERED.

I AM IMPRESSED WITH SPECIALTY GAS' PROFESSIONALISM AND QUALITY OF WORK. I ORIGINALLY WENT TO THE SHOWROOM TO PICK OUT LOGS AND AARON WAS VERY HELPFUL. HE EXPLAINED THE PROS AND CONS BETWEEN VENTED AND VENT FREE LOGS. I CHOSE A STYLE OF LOGS AND THEY WERE ORDERED AND IN STOCK IN 2 DAYS. I SCHEDULED AN INSTALLATION APPOINTMENT AND SPECIALTY GAS CONFIRMED THE DAY BEFORE THE APPOINTMENT. BEN ARRIVED AT MY HOME WITHIN THE TIME FRAME PROMISED, GAVE ME HIS CARD, TOOK HIS SHOES OFF BEFORE ENTERING MY HOME, AND EXPLAINED WHAT HE WAS GOING TO DO. HE TOOK THE TIME TO EXPLAIN THAT IN OLDER HOMES, (MINE IS 54 YEARS OLD) THAT IT IS TYPICAL THERE MIGHT BE A GAS LEAK AND HE WOULD CHECK IT OUT. THERE WAS A SMALL LEAK WHICH HE REPAIRED AND THEN CONVERTED THE FIREPLACE TO GAS. WHEN HE WAS FINISHED, HE EXPLAINED EVERYTHING TO ME POINTING OUT THE PILOT LIGHT AND EXPLAINING HOW TO OPERATE THE FIREPLACE.

THE COMPANY REPRESENTATIVE WAS ON TIME, AND VERY POLITE AND HELPFUL.

THIS IS AN EXCELLENT COMPANY. THEIR WORK IS GUARANTEED FOR 1 YEAR. WHEN THEY SAY THEIR WORK IS GUARANTEED IT MEANS THEY STAND BEHIND IT AND THEY ARE RIGHT BACK AT YOUR HOUSE IF THERE IS A PROBLEM. THEY DO NOT LEAVE YOU SWAYING IN THE WIND. I HAD PEOPLE'S FULL NAMES AND CELL PHONE NUMBERS AND NOT VOICE MAIL. VERY RESPONSIBLE, ACCOUNTABLE, TAKE PRIDE IN THEIR WORK.

HE SHOWED UP ON TIME, WAS VERY POLITE AND EFFICIENT IN THE WORK, AND DID THE JOB FOR THE PRICE OF A STANDARD SERVICE CALL.

ON TIME, POLITE, WORK DONE AS ORDERED.

ROB WAS VERY PLEASANT AND INFORMATIVE. HE CLEARLY EXPLAINED HOW THE LOGS WORK, AND SHOWED ME A NUMBER OF OPTIONS. AFTER CHOOSING MY LOGS, INSTALLATION WAS SCHEDULED FOR THE NEXT DAY. (BUYING GAS LOGS DURING THE OFF-SEASON CERTAINLY SPEEDS THINGS UP.) ERIC, THE INSTALLER, WORKED NEATLY BY REMOVING HIS SHOES WHENEVER HE ENTERED THE HOUSE, WITHOUT ME ASKING. HE ALSO WORKED CAREFULLY TO MINIMIZE VISIBLE TRACES OF THE GAS LINE INSIDE AND OUTSIDE OF THE HOUSE. ERIC SHOWED ME HOW TO LIGHT THE PILOT LIGHT, HOW TO TURN IT OFF FOR THE SEASON, AND WHEN AND HOW TO USE THE EMERGENCY SHUT-OFF VALVE.. HE ALSO WARNED ME ABOUT REMOVING OBJECTS WHICH COULD MELT FROM ABOVE THE FIREPLACE. I FEEL VERY COMFORTABLE WITH MY NEW LOGS AFTER HIS DEMONSTRATIONS. I HIGHLY RECOMMEND THIS COMPANY. THEIR PRICES ARE FAIR, AND THEIR PEOPLE ARE COMPETENT AND PERSONABLE.

HE WAS PROMPT, THOROUGH IN EXPLAINING THINGS, AND DID THE WORK QUICKLY. HE ANSWERED ALL MY QUESTIONS AND I WOULDN'T HESITATE TO HIRE THEM AGAIN.

OVERALL EXPERIENCE EXCEEDED EXPECTATIONS. POST INSTALLATION QUESTIONS AND SUPPORT EXCEEDED EXPECTATIONS.

I VISITED THIS COMPANY TWICE FOR INFO ON GETTING GAS LOGS INSTALLED. THEY HAD A GOOD PRODUCT (MONESSEN LOGS) AND THE PRICE WAS GOOD FOR THE QUALITY I GOT. A COMPETITOR WAS ABOUT 200.00 HIGHER. THE PRICE ALSO INCLUDED 275.00 FOR THE GAS LINE INSTALLATION. I RECEIVED A 50.00 CREDIT ON THE 325.00 QUOTED FOR LINE INSTALL BECAUSE UNBEKNOWNST TO ME THERE WAS A LINE THERE BUT THE INSTALLER WAS, AT FIRST, UNSURE HE COULD USE IT. BUT IT PASSED THE LEAK TEST AND I GOT THE CREDIT! INSTALLER WAS ON TIME AND POLITE AND KNOWLEDGEABLE. THE INSTALLER STAYED TO EXPLAIN SOME THINGS AND WAS QUITE COURTEOUS. ONLY COMPLAINT I HAD WAS THE LOGS I CHOSE WERE ON BACK ORDER AND I DID NOT GET A CALL TO LET ME KNOW THIS; I HAD TO DO THE CALLING TO SEE IF THEY CAME IN ( I HAD TO DO THIS TWICE)

THE REPAIRMAN CAME EARLIER THAN SCHEDULED WHICH WAS GOOD FOR ME SINCE I HAD ANOTHER APPOINTMENT IN THE AFTERNOON. HE EXPLAINED HOW MY CURRENT LOGS WORKED AND WHAT/WHY REPAIR WAS NEEDED. HE ALSO EXPLAINED THE DIFFERENT KIND OF LOGS AVAILABLE IF I WANTED TO PURCHASE NEW ONES IN THE FUTURE. HE THOUGHT THE CURRENT LOGS WERE NOT A GOOD FIT FOR MY FIREPLACE AND THAT I SHOULD NOT SPEND ANY MORE MONEY WORKING ON THEM IN THE FUTURE. I WAS VERY PLEASE WITH THE OVERALL SERVICE.

GOOD SERVICE. THEY LOST OUR PHONE NUMBER SO WE HAD TO FOLLOW UP WITH THEM. THEY DID GOOD WORK, THOUGH THEY COULD HAVE BEEN A LITTLE CLEANER.

THIS COMPANY DID A GREAT JOB FOR ME. THEY GOT BACK TO ME RIGHT AWAY AFTER I INITIALLY CALLED THEM. THEY SCHEDULED AN APPOINTMENT FOR ME WITHIN THE SAME WEEK I CALLED THEM. THE GENTLEMAN THAT PERFORMED THE SERVICE CALL WAS VERY KNOWLEDGEABLE AND PROFESSIONAL. I FELT CONFIDENT HE HAD CHECKED EVERYTHING, AND DONE HIS BEST TO MAKE SURE THINGS WERE OK. I IMMEDIATELY RECOMMENDED THIS COMPANY TO MY PARENTS, WHO ALSO NEEDED SOME WORK DONE ON THEIR GAS LOGS.

VERY PROFESSIONAL. VERY PROMPT IN SCHEDULING THE WORK (NEXT DAY).

ROB WAS VERY HONEST AND COMPLETED THE NEW GAS LINE AND LOG INSTALL IN UNDER 3 HOURS (WITH NO LEAKS!!!) I WOULD DEFINATELY RECOMMEND TO ANYONE. THANKS ROB!

THE FIREPLACE ALREADY HAD A GAS LINE SO THEY DID NOT NEED TO HOOK THAT UP. THEY HAVE A VERY NICE SHOWROOM AND THE PERSON WAS VERY KNOWLEDGEABLE AND PROFESSIONAL. I WAS GIVEN MANY OPTIONS AND THE PROS AND CONS OF EACH. THEY RECOMMENDED HAVING THE CHIMNEY CLEANED AND INSPECTED. I DID AND CALLED, AS THEY REQUESTED, ONCE IT WAS DONE. AT THAT POINT THEY PROMPTLY SCHEDULED THE INSTALLATION. THEY ALSO HAVE GAS LOG SERVICE DEPARTMENT.

THE INSTALLER, ERIC, WAS VERY COURTEOUS & PROFESSIONAL. HE EVEN MADE A SPECIAL EFFORT NOT TO DAMAGE THE NEWLY INSTALLED TILE IN MY LAUNDRY ROOM. ONCE THE WORK WAS DONE, HE TOOK THE TIME TO SHOW ME WHERE THE GAS LINE HAD BEEN INSTALLED & WHERE THE EMERGENCY GAS SHUT OFF WAS. I WOULD DEFINITELY USE THIS COMPANY AGAIN.

ROB WAS EXTRAORDINARILY NICE AND SMART. HE DISCOVERED THAT THE GAS UNIT EXCEEDED SAFE CO2 EMISSIONS.

WILL USE AGAIN AND RECOMMEND TO OTHERS.

COLUMBIA GAS TURNED OUR GAS OFF ON SAT. A.M. DUE TO A LEAK. ROB SCHENZ, OWNER OF SPECIALTY GAS, WAS IN THE NEIGHBORHOOD SO MADE TIME TO STOP BY AND DO OUR REPAIR. HE HAD OUR GAS BACK ON BY EARLY AFTERNOON. WE WERE NOT AN EMERGENCY, SINCE WE DID NOT NEED HEAT DUE TO THE SEASON, BUT APPRECIATED HIS TAKING EVEN MORE TIME OUT OF HIS SAT. TO DO OUR WORK AS WE HAVE A GAS COOK STOVE AND WATER HEATER AND IT WOULD HAVE BEEN AN INCONVENIENCE TO DELAY THE WORK UNTIL MONDAY. WE FOUND HIM PROFESSIONAL, AND THOUGHT THE EXPENSE TO BE VERY REASONABLE.

HE WAS VERY CLEAN, POLITE AND KNOWLEDGEABLE. HE WAS VERY GOOD AT EXPLAINING OPERATION OF THE UNIT AND ANSWERED ALL MY QUESTIONS.

ERIC SAPP WAS THE INSTALLER. HE SHOWED UP ON TIME AND WAS PROFESSIONAL. HE RAN 52 FT. OF GAS LINE TO A GAS FIREPLACE I HAD ALREADY PURCHASED. BECAUSE I WAS STILL BUILDING THE SURROUNDING SHELVES AND HEARTH, HE WAS VERY FLEXIBLE WITH THE INSTALL. ERIC WORKED WITH ME TO FIGURE OUT WHERE THE SHUTOFF NEEDED TO BE, AND ALLOWED ENOUGH FLEX LINE THAT I WOULD BE ABLE TO FINISH THE SHELVES LATER. THEY QUOTED OVER THE PHONE, AND ONLY CHANGED THE QUOTE SLIGHTLY WHEN THEY HAD TO USE 52 FT. OF LINE INSTEAD OF THE 35 FT. THAT I THOUGHT I NEEDED.