Security Network Inc

Everything went great. I've had them for many years.

unknown

I've been in contract with this company for 18 years. When they came out to do the work they were very professional and and punctual. They discovered the problem quickly and fixed it with no complications.  I would recommend this company to others.

Be careful of this company. The installer installed the system, but did not inform me that I had to sign a three year contract until AFTER they installed the hardware.  I reluctantly signed (I should have refused) , but this a very unethical procedure.  I am planning to move now, and they are refusing to let me out of the contract. 
NOT recommended.

It's good. The monitoring has been the same price since 1996. It is locally based and they always come out and give any service that needs to be done.

Our system is basic - you punch in a code and the red light shows that it's engaged.  A green light means you can open doors and the system won't go off.  It has always worked this way and there was nothing to tell me that, in fact, my system had become disconnected and was no longer hooked up to Security Network for monitoring.  The only thing that was different was a "FC" showed up on my touch pad at some point.  I learned that this means "failure to communicate."

Subsequent to the "FC" showing up, (in January 2014), a contractor came to do some work and said that I might want to call Security Network to let them know we would be disconnecting the system while he worked on our kitchen.  After all, if they aren't monitoring it for the next two months, why should I pay for it?  But I also didn't want them to see that things were disconnected and become concerned. 

To my surprise, the woman who answered the phone told me that it was my responsibility to call them when I saw the "FC" on my system.  In other words, it's my fault.  Her tone was not very helpful.  She said I had to continue to pay the bill over the next two months even though we weren't using the system, and that after we were done with the construction, we could sign up for a new 3 year contract.  Gee, thanks.

Apparently there is NOTHING on their end to tell them that the phone line is disconnected and that the system I'm paying for is useless and isn't being properly monitored. They don't check the lines.  I called again in May when I got the bill and just said I'm cancelling.  Once again I was told (in so many words) that it's my fault.  I'm supposed to check the lines once a month (per the contract I don't have a copy of).  Not them.  They said there's no way they can check the phone lines of 1700 customers a month.  So....if a robber cuts your phone lines, Security Network won't know it.  And if a weird code like "FC" shows up on your touchpad, be sure to call them RIGHT AWAY.  The burden is on you: not them.  Makes you wonder what the heck you're paying for.

.

I got three quotes on alarm systems like Angie says to do, and The Security Network was the only company that sent a technician out to actually tell me what he recommended that my house needed.  The other two companies sent sales people that showed me all the options, but didn't guide me through the process.  Of the three, the Security Network was the cheapest cost, but we feel it was the best company.  We've now had the system for almost 5 months, and we are very happy.  We have accidently set it off a few times, and they always call within a minute to check on us.  We are happy with our choice, and we trust Angie to always get three quotes to make our decisions!

Everything done on schedule. System was explained and tested. Cleaned up before leaving. Called a few days later to make sure we were satisfied with the system and installation. Monthly monitoring cost less than ADT along with local responders to alarms. Very friendly.

They were very good.

I have two smoke alarms. My battery was low and they came out and put fresh batteries in them. I have had this company for about 16 years, since I moved into my home, and I have been very happy with them that's why I am still with them. These smoke alarms were on the ceiling. We used to change the batteries out ourselves, but we can no longer get up on the ladder. They only charged me for the battery, they didn't charge me for the labor or the service call. It is a very good company, I am very happy with them.

See above

Excellent. The installer was beyond excellent and a great represntative to the company. The job was done quickly and professionally.

We’ve been very satisfied with them. They did a good installation and they’ve followed up every time we had a problem.

We have been using their services for 15 years. It went great! I previously made the appointment. He was on nice, on time, and even took his shoes off when he entered my home. He was very thorough and not only did he replace the battery, but he also tested the entire sytem to ensure it was working properly.

We have continued to use Security Network's monitoring service for six years now.  It really is a peace of mind to know that they are monitoring our home.  I have never been disappointed with their reliable service, professionalism, billing and responsiveness.  They have always been prompt when we have accidentally tripped the security system and quite polite.    Our monthly monitoring fee has been the same all these years. Same great quality & service - - consistent!  All those are things you would expect from a home monitoring service.  As for the equipment installed in the home, it was installed when the home was built by Security Network.  We have never had a problem with equipment since its installation.

After trying to deal with the high pressure and the obscure contract terms of the 'big guys' such as ADT, I thought going with a local owned and operated company would provide a more personalized level of service and less obscurity when it comes to contracts.  In other words, I want to understand what I am signing when I sign up for a three year term and make sure it suits my needs.
As a result, I contacted Security Network because they are locally owned and operated.  As I mentioned Mr. Barco was prompt and courteous when providing an estimate.  He estimated the hardware and the monitoring service.  I asked to preview the three year contract prior to signing and this is when Security Network didn't meet my expectations of personalized service.  The purpose of the preview would be to read at my leisure and not feel rushed in front of someone asking me to sign the document.  Several days later, I did received an email with the contract but the process was cumbersome.  It appeared as though there was no process in place for contract preview and left me thinking that I was the first person to have asked.  After my initial consultation and reading the contract, I was aware that Security Network also offers customers to enter into a one year contract rather than a three year contract for an additional $350.  This was of great interest to me since I wasn't sure that I would want to be locked into their service for three years especially since the contract had a clause in it that indicated that Security Network is under no obligation to provide any particular LEVEL of service during the contract period.  Given that language, I asked Mr. Barco the question of whether his company would allow me to enter into a 3 year contract and if I found the service to be sub-par, if they would release me from the contract if I paid them $350 for them to do so after one year.  This would net them the exact same revenue as their current contract but would ultimately be geared more toward the customer and more of an incentive for the company to offer responsive monitoring.  On the other hand, I understood this was a deviation from the norm and since they were locally owned and operated, hoped they could make this exception.  I never received a response or return call.  One week later, I called Mr. Barco again.  He apologized for not calling and stated that the owner will not change contract terms under any circumstances.  He went on to say that they have had people 'pick apart' thier contracts before and the language in his contract is industry standard.  He also said he understood if I didn't like it and wanted to go somewhere else.  I understood as well, and decided to move forward with Security Network even though I didn't feel like my service was personalized like I had originally hoped for when dealing with a locally owned and operated company.
My next step was to figure out if Security Network's alarm system would work with my existing cellular internet connection that uses Wi-Max connection.  If it did, it would save me $10 per month on the monitoring fee and move forward with the purchase.  I asked Mr. Barco if he could test his equipment with my connection and he said yes but he would have to check with the owner to see if he needed to charge me for a service call to do so.  He said without checking with the owner, he would charge me $75 trip charge.  He went on to say that if I purchased the alarm, he would likely apply the charge to the purchase.  This seemed fair so he said he would talk to his owner again and call me back.

After waiting two weeks to hear back, I decided to pursue other options.  I finally settled on another alarm company.  The alternate system is now installed/monitored and I am very satisfied with both the system and the one year contract term I am under with the alternate choice company.

In short, it is quite possible that Security Network is a good solid company.  I get the impression that they are busy due to the length of time it took for me to get answers to my questions.  It is also quite possible that I just ask more questions than most customers so to that end, I don't want my review to convince others not to give them a try.  In fact, I recommend that they do.  Overall, they appear to be transparent with regards to what you get.  As long as what you get suits your needs, then go for it.  My only concern is that I wanted a company that could tailor their service to my needs vs. giving me "what every other alarm company offers".  

Thanks.

I was extremely pleased with the service and my monthly payment is lower than it was with ADT.

We are very happy with them. Usually any of the alarms we've had have been our fault but they really call right away because they don't know if it is a robber or not. They are really prompt on that. They have never failed to call if there has been an alarm. We pay them monthly. We would recommend them. They are economical and they have done everything they are supposed to do.

They offer good service for a security company.

They are very reliable.  Whenever I have needed service, they come out the next day.  They have never raised they price on me, they have always been very reasonable.  They are always very friendly and responsive. 

Security Network does not approach every residence or business as a one-size fits all process. Their goal isn't simply to sell you a bunch of technology so they can charge you monthly  fees. They sit down with you and understand your goals and objectives, they review your dwelling, and will give you options to protect your property based on where the threats are the greatest. They give you a proposal with several options that are tailored to your unique situation; they walk you through the alternatives to help you understand the cost/benefit. They have incredible installers that are able to get wire to go just about anywhere without it destroying your house - incredibly adept at this. Overall, very easy company to do business with.

We have used this company for over 4 years now. Very pleased with their service and the alarm system they originally installed in my home. Every now and then I accidentally trip the alarm system. They are always prompt in calling to verifying everything is okay. Billing is accurate and has never been an increase in service fees since we have used them. Their customer service is always professional as earlier this summer we contacted them to advise them when we were going to be away on vacation. Their service definitely provides peace of mind.

They are always responsive, easy to work with and do a good job. The installer arrived on time, did the job and answered all questions.

Very satisfied with work done. Accommodating with schedule. Did complete walk through of property and discussed various aspects of protection when providing estimate. Showed up when scheduled and completed job ahead of schedule. Job was estimated to take day and a half and they did it in one day.