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Sears Heating & Cooling
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Electrical Baseboard or Wall Heater - Repair,
About us
Sears Heating and Cooling has been local owned and operated since 1950. For over 70 years, we have been servicing Columbus and the surrounding areas, supplying the highest quality in Heating and Cooling repairs and installations. We were founded on the principle of excellence, and to this very day, we have never lost sight of that standard. Award Winning.
Business highlights
Emergency services offered
Veteran owned and operated
75 years of experience
Services we offer
Air conditioning and heating sales, repair & installation.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.8328 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 5% | ||
| 3% | ||
| 1% | ||
| 2% |
Showing 1-25 of 328 reviews
JOHN C.
Oct 2023
Sears Htg & Clg has serviced our HVAC Unit since 2011. They do Spring & winter system checks for us. They always confirm when they will arrive. Have had consistency in techs, so they know where the systems are. Are always courteous and explain any issues they find. Have used them to make minor repairs.
Response from Sears Heating & Cooling
"Thanks for the great review!"
Diane F.
Jun 2021
They have been excellent, reliable, and are very polite and knowledgeable. They are very responsive and I would highly recommend them.
Response from Sears Heating & Cooling
"Thanks so much for the review!"
Chris W.
Sep 2019
Went well. Everything up and running in under an hour. Price seems steep, but having air back on was great!
Response from Sears Heating & Cooling
"Thank you for your review!"
Ben P.
Apr 2019
Did Complete maintenance check on furnace.,changed filter. All O.K. Asked about thermostat, present one not working well. Service man quoted pro 5000 Basic Comfort Control Thermostat.and said price would be 286.00. It was installed.I felt the price seemed high so I checked the internet and found the same exact model for $85. and checked Home Depot and Lows and found similar prices.I contacted Sear Heating & Cooling and informed them of my finding and requested an ajustment for overpricing. Office manager asked me what was fare. I said $100.00 and she agreed. I received a $100.00 credit to my Visa on 10/18/18.
Response from Sears Heating & Cooling
"Hi [Member Name Removed]. I apologize that you feel our pricing is unfair. It is true you can find anything cheaper online. Just like you can go to Kroger and pay $15 for a steak you would pay over $50 cooked for you at a steakhouse. Our breakdown of pricing is generally 25% parts, 25% labor, 35% overhead and only 10-15% profit. I think a small 10-15% profit is fair for the professional service we provide. If we only charged $100 to [Member Information Removed] a fully stocked truck to your home and have a professionally trained technician install it for you, we could not afford to pay the technician fairly for his professional knowledge, provide his healthcare for him and his family, pay for the truck he drives in, or pay the people who help take care of you when you call in to schedule. In fact, quite quickly, we would go out of business and leave over 16,000 of our loyal customers that we service in Columbus looking for someone else to help them. I encourage you to call around and ask about pricing with other hvac companies. You will find that we are very competitive with our pricing. We generously refunded you over $450 for previous services as a peace offering and decided it was best that you look for someone else to handle your hvac needs as we could not make you happy. Thank you for your review and best of luck with your future hvac needs."
PATRICIA N.
Feb 2019
Joel the tech show up for me he was here at 8 o’clock the next morning I had heat by 8:15 am that’s customers service I was please that he knew I was in the cold he show up!!!
Response from Sears Heating & Cooling
"Thank you for the good review!"
Rebecca W.
Aug 2018
The person who came out does seem to know what he was doing. He refused the service that I requested and they overcharged for additional services. They gave faulty information.
Response from Sears Heating & Cooling
"I apologize you were not satisfied with the service you received. From the notes in our system, it looks like our technician found a small leak in the evaporator coil which was why your unit was low on refrigerant. Refrigerant does not disappear unless there is a leak somewhere in the system. He presented you some repair options but you decided you were going to call the manufacturer yourself to try and work it out with them."
Karen C.
Jul 2018
They did a great job. They were on time and explained everything.
Response from Sears Heating & Cooling
"Thank you for the good review!"
JOAN T.
May 2018
We pay for a bi-annual heating and cooling service. They provide an excellent service. I do recommend them and will continue to use them.
Response from Sears Heating & Cooling
"Thanks so much for the good review!"
Leonora F.
Mar 2018
Josh Stevens, the Sears technician, called ahead, was on time and was very professional. He took the time to explain everything he was doing. With each step he demonstrated how I can perform these tasks myself. I appreciate his attention to detail and patience teaching me how to maintain the furnace after he is gone.
Response from Sears Heating & Cooling
"Thank you so much for the good review!"
Helen W.
Nov 2017
Very organized and quick. Bid was lower that 2 others.
Response from Sears Heating & Cooling
"Thank you for the good review!"
Lori S.
Oct 2017
The best - quality company - quality employee Jared!!
Response from Sears Heating & Cooling
"Thank you for the good review!"
Ronald B.
Sep 2017
Very well.
Response from Sears Heating & Cooling
"Thank you for the A rating!"
William S.
Sep 2017
I'd give them "A's" all around. First impression was good.
Response from Sears Heating & Cooling
"Thanks for the A rating!"
Jill L.
Sep 2017
.
Response from Sears Heating & Cooling
"Thank you for the good rating!"
Tom S.
Aug 2017
They have always been very good. We have a service agreement with them. We always seem to be getting the best quality.
Response from Sears Heating & Cooling
"Thanks for the A rating!"
Sandra H.
Aug 2017
These guys are great! Besides being very professional and competent, they are just all-round nice people. Had no hesitation when we had to leave our home for an emergency vet visit while they continued working. They also left the work areas cleaned up, something not always done by some businesses.
Response from Sears Heating & Cooling
"Thanks so much for the good review!"
Brian B.
Aug 2017
Have been using Sears Heating and Cooling for years, and will continue. Jared was great!
Response from Sears Heating & Cooling
"Thanks for the great review!"
Lawrence H.
Aug 2017
N0T GOOD!!! The technician confirmed that the unit was low on coolant. He then ask me to come inside the house where he told me the unit was in danger of blowing up because of a leak sealant that the previous technician put in the unit when it was charged in August, 2015. He said I had to purchase a complete new unit, compressor and A coil. I suspected this guy was trying to take advantage of a senior citizen with this unbelievable story. I said , "why don't we just re-charge this unit and see how it performs". He re-charged the unit, billed me $304.00, and the unit has been running fine all summer. Who knows, it may need to be re-charged next year or the year after. I will deal with it if it happens, however, it won't be with Sears Heating and Cooling.
Response from Sears Heating & Cooling
"Thank you for your feedback. We apologize we did not meet your expectations. Based on what the technician offered you, it looks like he advised not putting that money into an old unit that is using Freon which is being phased out by the government and replaced with puron. The cost of freon continues to rise as the supplies continue to dwindle. Again, we thank you for your feedback and apologize for any inconvenience."
Cheryl A.
Aug 2017
These guys are good. I hope they never go out of business. They have been out here about 5 or 6 times. I have never had a problem with them being on time. They are just a good company. They are very respectful of your house and put on the booties so that they don't track stuff in and out. They are good guys.
Response from Sears Heating & Cooling
"Thanks for the good review!"
Cheryl A.
Aug 2017
I like them. They always come out and check the air and I have them check the furnace. I used one of their specials. I have used them for several years. They are the ones that put in the current heating and cooling system. I think they do really excellent work. They have always at any time, I have questions, they have been good about answering them and showing my how to do stuff like change filters.
Response from Sears Heating & Cooling
"Thanks for the good review!"
Robin B.
Aug 2017
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Response from Sears Heating & Cooling
"Thanks for the good review!"
Robin B.
Aug 2017
On the price. I have them do it because they were least expensive estimate that I got to installing the furnace. I had boil heat before, and they switched me over. They were very reasonable, very friendly and very knowledgeable.
Response from Sears Heating & Cooling
"Thanks for the good review!"
Fran H.
Aug 2017
I use Sears and have for 15 years and have always had a great experience. I would recommend them to friends and family.
Response from Sears Heating & Cooling
"Thanks for the good review!"
JENNIFER R.
Aug 2017
It was a great experience.
Response from Sears Heating & Cooling
"Thanks so much for the good review!"
Christina M.
Jul 2017
They came out cleaned it and checked it. He was trying to sell me stuff I didn't need. I have an older unit and don't think it was worth it. I think it was two hours for the service call. It went until almost 6pm, I had plans. It was annoying. He was professional but overly going over things.
Licensing
State Contractor License Requirements
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FAQ
Sears Heating & Cooling is currently rated 4.8 overall out of 5.
Sears Heating & Cooling accepts the following forms of payment: CreditCard
Yes, Sears Heating & Cooling offers free project estimates.
No, Sears Heating & Cooling does not offer eco-friendly accreditations.
No, Sears Heating & Cooling does not offer a senior discount.
Yes, Sears Heating & Cooling offers emergency services.
No, Sears Heating & Cooling does not offer warranties.