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Verified Reviews
Showing 1-25 of 116 reviews
Rosemary K.
01/24/2017
The thing that would make me not want me to go back to them was them laying their equipment and stuff on my beds and things in the bedrooms and on the upholstered furniture. I have a problem with that. They are working on the floor, they can put their things on the floor and not be laying stuff down on something that I would have to wash or felt like I had to wash, which I did. I wouldn't lay those things on my own bed or chairs or sofas. If they are professional, and they have done this before, they've been in the habit of treating other people the same way and that is not professional. They were not Sears employees, but sub contracted by Sears. They don't make Sears look good. I was not pleased with this one aspect. I think they did the best job that they could but I felt like my place wasn't treated like someplace where somebody lived, but more like a work place.
Description of Work
Carpet cleaning for 6 rooms. One is a hallway and stairs.
Category
carpet cleaners
Nina L.
02/13/2016
It was okay. There were a number of spots that I wanted them to get out but they did not get out. My house was empty. I was selling my house and my carpet needed to be very clean. I was under the impression that they were going to do a much better job and they didn't. There also seemed to be a mix up about the time and about a number of other things. I wouldn't use them again. Because I did it right, my house was only on sale for one day. It was very important to me that it was perfect because I knew I could sell it in one day and I did. I thought that they would put more effort in to it. They did the basics. There wasn't any furniture to move, it was very clear. I have been trying to get spots out. The carpet was light and it was light when I moved in there. It was obvious to me what needed to be done. Once they did the basics, I went back in and did all the spots. I paid more than the big deal price but I don't remember how much. I think they could have done a better job especially since it was in and out. There was no furniture to move, no children in the way and no cats. They could have put a little more time on it. I don't know about punctuality and professionalism because I wasn't home.
Description of Work
They did carpet cleaning.
Category
carpet cleaners
Charles R.
07/25/2015
he was supposed to be here between 1-4 didnt show up till 4:30 and than changed the price fro $110 to $170 so i told them to leave
Description of Work
nothing
Category
carpet cleaners
Service Provider Response
Hello, We are sorry to hear about the frustration you had with our service. I am going to have a manager reach out to you right away to get a better understanding of what happened. This is not typical and we want to make sure we provide you with the best possible service. Once again, we apologize and will have someone contact you right away. Thank you!Jan Q.
06/17/2015
The technician was friendly but confused about how to run the deal as I had already paid for the service thru Angie's list, so he had to call the office. He kept getting a voicemail recording and had to wait for a return call. His cleaning job appeared to be thorough, and he even put the furniture up on foam blocks to allow for better a
Description of Work
Cleaned my sofa and loveseat.
Category
carpet cleaners, upholstery cleaning
Service Provider Response
Hello, Thank you for choosing Sears! We were happy to see you gave us a review on Angies List but we apologize for the confusion. Our company is new to advertising on Angies List and although we are having a great experience and have found the Angies List members are great customers we are still learning about the process. We would have loved to receive an A rating from you but your B review will help us learn from our new venture with Angies. Thanks again for being a customer and we look forward to future opportunities to work with you!Shari T.
05/26/2015
valerie K.
05/21/2015
They did it because it was under warranty with my appliances. They used to be on it when I paid for it a long time ago for about 6 years, that it was supposed to be warrantied every 6 months to keep my warranty up on the washer, dryer and everything in the house. It used to be that if you had to pay 2 service calls a year then they were supposed to replace it but I guess for the last 6 or 7 years that I have had it, they changed the rules on this. They won't replace anything, they just fix whatever needs to be fixed. It cost nothing because the parts and everything was part of the warranty. The poor guy had to climb up on the roof because my dryer is in an older home which has the duct going up to the roof.
Description of Work
For one of my appliances, I called them in to clean out all the stuff, fix the stove and put a new part in it.
Category
air duct cleaning, dryer vent cleaning
Brandi C.
05/21/2015
Carolyn H.
05/19/2015
They were okay; it wasn't stellar. Sadly what bothered me was, I called on one of the $99 whole house specials but by the time they got done adding what they called extra areas, that I necessarily wouldn't, the whole thing ended up being like close to $200 which didn't make me happy. I thought I had asked all the appropriate questions and since then, they didn't come out. They didn't tell me that they absolutely would, but I just thought that Sears is supposed to be a big name so I was looking forward to a better performance.
Description of Work
I had Sears Carpet a couple of years ago.
Category
carpet cleaners
JENNIFER R.
05/19/2015
It was not as good as they've done in the past. We've used them three times prior and it was fantastic. This time, it was almost like they were rushed. The results were not as good. It didn't turn out good. It was not the service that we'll use again.
Description of Work
They cleaned our carpets and our sofa.
Category
carpet cleaners, upholstery cleaning
STELLA R.
05/19/2015
JEANNETTE H.
05/19/2015
MELODY H.
05/19/2015
It’s been a while. They did a good job because I have discovered that other people whom I have previously used did not clean out well, I still have the original dust and that explains their work.
Description of Work
Sears Carpet & Air Duct Cleaning did some work for me. I remember they cleaned my air duct and the dryer vent too. They used to clean our carpet but we don’t have carpets anymore. It was in 2010 that we got rid of the carpet.
Category
air duct cleaning, dryer vent cleaning
05/19/2015
They were not able to do the work because it was a conflict with my air condition. So they could not do it and told me it was impossible for them to clean my air duct. He explained it to me in a way that it was situated and the way that they installed my air condition. It was Midwest who installed my air condition and they had to do it that way. So sears could not clean the ducts. So I?m still having the same problem. So Sears did not do anything. He did not lie to me and said that he could not do it. He could easily talk me into doing it regardless of whether he could do it correctly or not.
Description of Work
Sears Carpet & air duct cleaning did came out.
Category
air duct cleaning
Jennifer S.
04/20/2015
Richard J.
04/20/2015
Service was fine. The service technician was here before and she does a good job. I was pleased with their earlier service, so I had them to come back. I also requested the service tech again because she was very personable and did a good job.
Description of Work
They did carpet cleaning.
Category
carpet cleaners
Edward E B.
04/17/2015
They were outstanding. They were very thorough. The younger guy was outstanding and I remember him well. He paid attention to details. He puts cover to the furniture. He was careful not to splash water on the place. He explained basically what his process was in cleaning the carpeting. He even did explain about the chemicals so I thought that was impressive and I never had that done before. It was a good experience. The price was good for $100 for four rooms. I don't have any negative thing to say about the gentleman. He talked about his personal life a bit.
Description of Work
Sears Carpet & Air Duct Cleaning did some services for me. It was a $100 special and he did four rooms.
Category
carpet cleaners
Violet W.
04/16/2015
I was not very satisfied with it. They used water to clean my furniture and I thought that would have been some chemical to pull out the stain that they should use but they used straight water. They found out that I have a pet and there would have been an extra charge to take away the pet odor and dirt. I was not made aware of that. But basically the major frustration was that they used water for cleaning and then try to sell me the chemical cleaning product and then try to sell me some additional for pet odor and dirt as well. You usually use a chemical when you clean a furniture or dishes or whatever to get it clean and remove dirt from it and usually pull that odor but all they used was water to clean my furniture. I was not very happy. The offer was for $99 but I think I paid a $112.
Description of Work
I purchased a service for Sears Carpet and Air Duct Cleaning.
Category
carpet cleaners
Service Provider Response
Hi [Member name removed], I wanted to first thank you for the choosing Sears Carpet and Upholstery Cleaning. We know you have a lot of options and we are very thankful that you selected our company to do your cleaning. I am sorry to hear that we didn't receive all A's from you and I will have one of our managers reach out to you right away. Our goal is 100% Satisfaction on every job and if you didn't receive that level of service we need to make it right. Thanks again and a manager will be in contact with you today.04/16/2015
It was very well done. They used a really good equipment. They guy was extremely courteous. Everything was put up on either telephone blocks or plastic pads. He asked if there were other areas he like me to do for price that did not include certain thing because we still have money that we can use. He was willing to do extra work. He was great.
Description of Work
Sears Carpet Cleaning did some work for me.
Category
floor cleaning
Barbara K.
12/05/2014
I was very pleased! I have had Sears cleaning before, but it isn't always the same person. This last time, they did a particularly nice job. It was well worth it! I like the products they use and I like that they left me some product because I have pets. Their products definitely work!
Description of Work
They cleaned one area of carpet.
Category
carpet cleaners
Nancy & David B.
12/04/2014
The guy who cleaned the carpets, there was some high pressure salesmen-ship for a enzyme pet cleaning treatment. I did add that one, but I regret adding that on because I didn't perceive any sort of a pet problem before. In fact, I feel it left a sort of oily finish although that did go away. I would not hire them again for carpet cleaning, but definitely for another service.
Description of Work
We used them for carpet cleaning when we first moved into our home.
Category
carpet cleaners
Nancy & David B.
12/04/2014
Ann D.
12/04/2014
ROBERT S.
12/04/2014
Scott L.
12/03/2014
They thought they got it out, but often times you can't see the outcome until the carpet is completely dry. One of the stains, the candle wax, they removed but were not able to get the color out. The other stain did not come out at all. I didn't call them about the issue, but if I had they probably would have come out. The technicians are very thorough though. We have been using them over and over for about 11 years now. Overall, I am very satisfied with them.
Description of Work
They cleaned four rooms about a week ago. They tried to get out some stains that the technician thought would come out, but that's my only criticism. We had one of the rooms Scots Guarded.
Category
carpet cleaners
Phone
Address
1615 Georgesville Rd
Columbus, OH 43228
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