SBC

We actually use Roadrunner Light, which is slightly slower and less expensive, but suits our needs at home just fine. We recently installed their free security suite, and haven't had any issues with viruses, spyware, adware, etc, since. I used their chat support to hook up my email and that was very convenient.

OK. Very responsive customer service reps who make up for the so-so service one gets on a month-to-month basis via mailings.

Ran into connection problems inside the home; tech came out and found the source a no charge! Great service in person; call center can be hit or miss though.

EXTREMELY HELPFUL AND RESPONSIVE TO PROBLEMS. HIGHLY RECOMMEND THEM AS A PHONE SERVICE.

VERY HELPFUL. NO HIGH PRESSURE SALESMANSHIP AND THEY ARE RESPONSIVE TO PROBLEMS.

THE SWITCH WENT REALLY WELL. IT WAS GREAT THAT WE DID NOT HAVE TO BE HOME FOR SOMEONE TO COME SETUP THE SERVICE. I LIKE IT A LOT, IT'S EASIER TO UNDERSTAND AND USE THAN OUR PREVIOUS SERVICE PROVIDER. I HAVEN'T HAD ALL OF THE JUNK EMAIL LIKE I HAD WITH THE PREVIOUS PROVIDER, EITHER. ANOTHER REASON WE SWITCHED WAS BECAUSE OF THE PRICE.

THEY DO OK

LENGTHY START-UP PROCESS. GREAT SERVICE NOW THAT EVERYTHING IS RUNNING. PHONE SUPPORT STAFF IS HIT OR MISS.

THE TECHNICIAN WAS PUNCTUAL AND PROFESSIONAL. WE HAVE HAD NO PROBLEMS WHATSOEVER.

WE RECENTLY MOVED. I CONTACTED SBC ON MONDAY, 1/17 TO HAVE A SECOND PHONE LINE INSTALLED. I WAS ADVISED THAT A SERVICE TECHNICIAN WOULD BE AT MY NEW RESIDENCE ON MONDAY 1/24 BETWEEN 8 AM AND NOON. I CALLED MONDAY MORNING TO CONFIRM ARRIVAL TIME AND WAS ADVISED THAT MY APPOINTMENT WAS ACTUAL SET UP IN THEIR SYSTEM FOR TUESDAY. NO EXPLANATION AS TO THE DISCREPANCY. I HAVE HAD BAD EXPERIENCES IN THE PAST WITH SBC AND PROBABLY SHOULD NOT HAVE EXPECTED ANYTHING DIFFERENT. I CANCELLED THE APPOINTMENT AND WILL INVESTIGATE OTHER TELCO OPTIONS.

THEY COULD OR WOULD NOT DISCONTINUE MY YAHOO DSL SERVICE WHEN I REQUESTED 4 MONTHS AGO. WHEN I MOVED, THEY COULD NOT CONNECT MY DSL SERVICE. AFTER 45 DAYS OF TRYING TO CORRECT THE ISSUE, I ASKED THAT THEY CANCEL THE ACCOUNT. I LATER TRANSFERRED MY PHONE SERVICE TO ANOTHER PROVIDER. I KEEP BEING BOUNCED FROM YAHOO TO SBC TRYING TO CANCEL THE ACCOUNT, AND NEITHER ONE SEEMES WILLING ARE CAPABLE OF FIXING THE PROBLEM.

BOUGHT A CONTRACT THAT WOULD ALLOW ME TO TRADE IN A PHONE IF MY PHONE EVER BROKE. I GOT A NEW PHONE BUT IT WAS NOT THE SAME KIND OF PHONE. I FOUND OUT THEY WILL SEND A SIMILAR PHONE. I ENDED UP GETTING THREE PHONES BEFORE I GOT ONE THAT WORKED!