Sandoval Buick GMC

unknown

.

unknown

.

unknown

.

.

unknown

unknown

Sandoval Buick is a "preferred" auto body shop for Geico Insurance. They choose to allow Geico to operate on site in exchange for the business it provides. They should strongly consider the reputation it gives their business before choosing to continue or renew their partnership with them. Most reputable body shops are booked through the end of January or into February, whereas Sandoval Buick could have worked on my car immediately. This says to me that a business model that includes integrity and high quality work far outperforms one that favors cutting corners and free business from a subpar insurance company.
The estimate provided for my 2 month old 2014 Honda Civic with 2400 miles on it does NOT address all of the damage done to the vehicle (despite me pointing it out), proposes to repair heavily damaged parts instead of replacing them, and proposes to install aftermarket parts instead of new OEM parts. This is absolutely unacceptable on a vehicle that is BRAND NEW. This is my first every automobile accident, and while I was told what to expect by friends, it could never have prepared me for the disrespect that I and my vehicle and being given by Sandoval Buick and Geico Insurance.
When I advised the adjustors that I expected the vehicle to be in the same condition it was before the accident I was told, for example, that the paint may not match and that is normal and acceptable. It was quite insulting.
I chose to not leave my vehicle with them after the service I received. I highly recommend that anyone reading this choose to do business with any other dealership than them. The only thing that forces changes in this world is by hitting someone where it hurts, their wallet. Sandoval Buick needs to change.

They'll give you a good deal. We've been a long time customer there, they've been very accommodating and very nice. We had a trade in and a good discount.

My Buick was really good. I know it's not really expensive to go in and get my service. They're very good. We've been using them for the last 8 years.

I was very impressed by them. It was so easy to make an appointment. I was expecting it to be a hassle but I really liked their work. They were really friendly.

I have had a 4 month ongoing battle to have my car repaired properly by Len Immke Buick. They continue to perform HORRIBLE work with paint, and even worse with customer service. If I had the choice to take it elsewhere, I would have a LONNNGGG time ago, but my insurance company has asked me to give them another chance. After having my insurance rep with me this time to look over the car and inspect it completely alongside the body shop manager, we agreed to have the bumpers corners repainted, the hood spot repainted, and for them to do a thorough look over of all previous work done to the vehicle to assure this would be the final pickup. When I went to pick it up, there were several spots on the hood, separate from the one they repaired, that appear to be paint bubbles, that popped. Now I can admit some of the imperfections may be from normal wear and tear like rock chips, but these are not rock chips, and appear in small clusters like excessive amounts of paint or clear coat would bubble, then pop. I immediately pointed these areas out to the manager and he said "they were there before we ever got the car the first time." I know for a fact this is false, because my hood was in excellent condition with the exception of the dent and scratch they fixed for me under this claim. It was back 7 times prior to this attempt to pick it up, and with all of the other imperfections I have found and requested to be repaired, this certainly would have been seen before. This was done on this return to the body shop on August 1st. Pictures were taken at my last visit with my insurance rep to have the previous errors on record, and those will be presented to the body shop as further proof this is a new issue. The body shop manager refused to do any more work to it, and I have refused to take the car home until we come to an agreement between the shop, the insurance company, and myself.

They provide very good service and are very dependable. We have been going there for a very long time. There is a continuity of employees and they provide quality work for us.

In my last meeting with the management team at this dealership, they stated "they do not have time to keep fixing my car, and they refused to work on it going forward. There is supposed to be a lifetime warranty on the services provided, but they said "you can bring it in, but we are not working on it any more". This has been the worst experience I have ever had, and will never do business with IMMKE BUICK GMC. I recommend avoiding them at all costs.

Sixth Pickup: Paint on corner of front bumper chipping off from removal of bumper, headlight on passenger side not firm, has a wobble to it. Interior panels from rear quarter glass not installed properly. lots of scratches on parts removed. Hood had large circular spot on it where looks like clear coat had been dripped on the car, then buffed out? just terrible work all the way around.

Orange peel still very noticeable - body shop wet sanded the car several times to fix the orange peel, causing a concern that too much clear coat has been removed from paint

Fourth pickup: Rear quarter glass windows... Paint around them chipping and on black molding, very poor job taping. Asked to have windows removed for proper paint job... Geico rep had to make request after body shop not seeing an issue. Body shop also had to take windows to get re-tinted because tint was damaged in process of removing windows causing more of a delay.

First Pickup: Buffing compound was all over the car, very poor finishing on buff job. Body shop employee advised they would fix it and I could pick it up next day. They never even looked it over before my arrival. It was evident from their reaction to the "finished" product. I left the car there, for them to fix it.

Second Pickup: Buffing compound was better but now Front bumper and undercarriage plastic not installed properly. Plastic molding strip ripped, and body shop used black silicone (looks bad) and tape instead of replacing the part after they ripped it.

Third Pickup: Plastic was OK, but had to finish it myself at home. Took a more thorough look at the paint, noticed a lot of orange peel and swirls. Body shop stated, "all paint will have swirls and orange peel". This is absolutely false. Under the hood was scratched and chipped from them "repairing" a dent, which i took pics of. The fire mat under the hood was missing 5 pins in it and was falling onto my motor when first looked.

First Pickup: Buffing compound was all over the car, very poor finishing on buff job. Body shop employee advised they would fix it and I could pick it up next day.
Second Pickup: Actually got to see the car this time, and front bumper and undercarriage plastic was not installed properly. Plastic molding strip was ripped, and body shop used black silicone (looks bad) and tape instead of replacing the part after they ripped it.
Third Pickup: Took a more thorough look at the paint, noticed a lot of orange peel and swirls. Body shop stated, and quot;all paint will have swirls and orange peeland quot;. This is absolutely false. Under the hood was scratched and chipped from them and quot;repairingand quot; a dent, which i took pics of. The fire mat under the hood was missing 5 pins in it and it was falling onto my motor when I first looked under the hood.
Fourth pickup: Rear quarter glass windows... Paint around them chipping and on black molding, very poor job taping. Asked to have windows removed for proper paint job... Geico rep had to make request after body shop not seeing an issue with the paint. Body shop also had to take windows to get re-tinted because tint was damaged in process of removing windows causing more of a delay.
Fifth Pickup: Orange peel still very noticeable - body shop wet sanded the car several times to fix the orange peel, causing a concern that too much clear coat has been removed from paint
Sixth Pickup: Paint on corner of front bumper chipping off from removal of bumper, headlight on passenger side not firm, has a wobble to it. Interior panels from rear quarter glass not installed properly. There were lots of scratches on the parts removed. The hood had large circular spot on it where looks like clear coat had been dripped on the car, then buffed out?
Seventh pickup: Bumper painted with touch up paint - not OK. The interior pieces once again were not installed properly. The headlight was not fixed. I also noticed that the trim molding/weather-stripping is not seated properly underneath each window, especially the passenger side. The hood looks “better” but not fixed yet.
The body shop department - The body shop manager has not been at the shop multiple times after telling me personally when to come get the car and look it over. The employee that assisted me on the seventh pickup, simply said and quot;here's your keysand quot;, and walked away, rather than taking me out to my car and looking it over. He was clearly avoiding having to look at the car with me. When I asked him to come and look, and pointed out the flaws to him, he comes back with, and quot;you'll need to talk to the manager, I'm staying out of thisand quot;, and refused to do anything. Needless to say, I am very unhappy and far less than satisfied with this work. I have had to leave work early each time to pick up my car, costing me time and money. I have had to get other methods of transportation to and from work, because a rental car was only provided the first two times. Aside from that, I now feel that my car is more susceptible to damage over time due to the poor work performed, and the use of touch up pens rather than automotive paint. Continuously buffing and wet sanding will remove the necessary clear coat that protects your paint. And every part removed, now does not fit together as it did before. The manager has worked with me for the past 4 months in getting this resolved, but still not acceptable quality (term and quot;worked withand quot; used loosely being that he often times did not call back when promised, and leaves rather short and rude voice mails such as and quot;Jason, your car is ready. clickand quot;). The body shop has acted like I am inconveniencing them by asking for quality work to be performed. When speaking to the dealership general manager, he was more rude than the intial body shop manager. He stated and quot;I dont have the time to keep fixing your car and dealing with this. I have a thousand happy customers, so I dont care if youre not happyand quot; I stated there was a lifetime warranty on the services performed and he replied with and quot;you can bring it in, but im done working on this car.and quot; He admitted he could not provide the level of quality that I was expecting from a dealership body shop.

worst automotive customer service expereince i have ever had. I had car back multiple times, and refused to take it home several times. Lack of attention to detail, and no concern for customer satisfaction.

We bought a ticket for $99 for 5 oil changes and some other stuff. They give good service. It is a good place to go for service. We haven't had any problems with them at all. We use them all the time.