Rescue Rooter Columbus

Poked a hole in our pipe with their snake and wanted $650 to fix it. After 2 days I am still waiting for a call back from management to discuss this.

Professionalism, promptness and scheduling, and customer service are incredible.

My elderly parents needed a plumber and only ARS/ Rescue Rooter was able to come the day we called. Their employee was polite, even took off his shoes before he came in. He fixed the problem and kindly let us know about a broken dryer vent he noticed in the basement! My parents were pleased with his work.

Hailey was the best! I enjoyed working with her, she made the process so easy!

Ernie did a great job. He was on time, professional, and proficient. He repaired a copper water leak and explained the work completed.

Sam was great To work with.

they scratched my floor but the installation job was fine

Everyone I have spoken with at ARS has been incredibly friendly, professional, and very good at what they do -- I will definitely call them again if I have future plumbing problems!

Brian and Ernie did a great job installing a gas line to my fireplace.

After having them come out 3 times the problem kept coming back less then 12 hours after they â fixedâ it each time. One time at night they said they could come to the next day (I thought it was a 24/7 rescue plumbing business) and they never came the next day. After that I wanted my money back after hearing and seeing their guarantee, they said they would call back, never did. After calling again they finally came out with the camera they said they couldnâ t give me a refund but they would â make it rightâ , guy on the phone told me I needed to read the fine print on the guarantee. Finally found the real problem with the camera (make them bring the camera before anything else) I was quoted almost double than what I got another company to do it for. Was told I needed a sump pump to â bring it up to codeâ . There is no code stating that just a ridiculous up sell. After finding another company to do the work for much cheaper I called back for a 100% refund. I didnâ t get that. I got a 30 min conversation while I could hear people laughing at me in the background of the phone. He again said they would make it right but I just wanted my money back they had their chance to make it right. He would not give me a refund until I asked for 50% back which he immediately accepted. Why could he offer that immediately? Why couldnâ t I get 100% refund when that is their guarantee? Why were people laughing at me on their end of the phone call? The refund never came. Called back 14 days later and had another 30 min phone call because they had no record of anyone giving me a refund so I had to convince them once again. 10 days later still no refund. When I called back they said it must be a problem with the usps because they sent a check through the mail when multiple time they said they were wiring money back to my debit card. I finally just got my 50% refund which I had little hope of getting. Please do yourself a favor and go to one of the many plumbers who run a good business and arnt just trying to take your money. They have many promises of customer satisfaction and comfort but have put me through a nightmare. I could have saved many hundreds of dollars and multiple weeks of unusable bathroom by going to a different company from the start of your reading this I recommend you do the same.

very knowledgeable--especially about tankless water heaters

The young man did not fix the problem he made it a little worse.

Mark was very professional, very happy with his services. I highly recommend him.

No comments.

The technician arrived late. Was not prepared to remove the old water heater, though he did so the next day.

Realiable,fast,and to the point

little pricy

quick and helpful

Fast and friendly. Great work

Austin was at my house within 2 hours from discussing my situation with the rep from Roto Rooter. He quickly diagnosed my problem and executed the necessary fixes. Austin was professional through the entire process.

Made an appointment, got an email 4 hours later canceling... Did not call, nothing, so much for a paying customer!

Knows his stuff

Had lowest bid. Showed up on time as scheduled. Work completed promptly in a couple of hours.