
RainSoft of Greater Columbus
About us
RainSoft is an independently-owned and operated company based in Columbus, Ohio. RainSoft has been committed to providing the very best in water and air purification for over 50 years. Our list of services and products include – whole house water purification systems, room and whole house air purification equipment, trained service professionals as well as other energy saving products for your homes. Additional DBA - Pure H2O Inc.
Business highlights
Services we offer
Water & air purification systems.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
71% | ||
18% | ||
1% | ||
3% | ||
8% |
"Mr. [Member Name Removed]’s RainSoft units were installed in November 2016. During the first year of ownership, Pure H2O performed 2 service calls, free of charge, to correct a slow leak from the Reverse Osmosis unit. Neither of the Pure H2O’s technicians reported any damage caused from the equipment. In July 2018, Mr. [Member Name Removed] posted a negative review on a different site, citing poor customer service, but wanted to let our company pose a solution. Our service manager, Rob Jordan, finally connected with the homeowner, and Mr. [Member Name Removed] agreed that disconnecting the Reverse Osmosis and disabling the alarms would mitigate the problem. In December 2018, Mr. [Member Name Removed] called the office to request service, but requested that only he is to contact the office, and no one from the office should contact him. Since December 2018, we have honored Mr. [Member Name Removed]’s request, and have not had any contact with him or preformed service on his equipment. After 5 years, we have now received this negative review. Pure H2O has worked with the homeowner to rectify each issue as it has occurred. We have performed 3 service calls for different issues at no charge to the customer. Routine maintenance and replacement filters are recommended to keep the equipment preforming at its best, for which the homeowner would be charged. We would appreciate the opportunity to speak with Mr. [Member Name Removed] about his concerns with the work performed 5 years ago."
"I called [Member Name Removed] and left a message that I agree with her complaint. I have asked her to return my call, I will try to get the situation resolved."
Licensing
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