Rain Brothers LLC

"I appreciate [Member name]'s review, but there are a few aspects of the story missing that I feel paint a very different picture. First of all, we MORE than covered the cost of the tree limb falling by the fact that we agreed to give her the supplies we had used ($300 in tank supplies and $200 in gravel) and never charged her for the excavation work I had done (which included setting the tank -- $360). This was a more than fair trade-off for a single tree limb that was 8" in diameter and approximately 14' long. Second, while my truck did hit the limb, the limb fell immediately with minimal contact on my part (I was not moving when the limb actually fell) -- trapping the truck. When it happened, the homeowner said, "Oh yes, we have had a lot of trucks hit that tree limb." I took pictures of where the tree separated from the ground, and there wasn't a single root holding it in (the roots had rotted from the trunk, presumably from, as the homeowner said, all the trucks hitting it over the years). Additionally, when the limb fell on our truck, it bent the driver's side door in half ($1100 in damage), and, as I struggled to get out from under the limb, I popped a front tire on our dump truck ($475). I felt that their request for us to pay for the entire clean-up of the limb -- especially given the extent of damage it did to our dump truck -- was unfair due the pre-existing condition of the tree (i.e., the rotted roots and the root separation from the limb) as well as the fact that, in Mr. [Member name]'s words, several trucks had hit that limb and that was a problem limb. Given this and their knowledge that they needed me to get the gravel to the back with the truck, it is more than fair to conclude some negligence on the part of the homeowner. Yet, we still more than compensated them for the entire damage by way of the day's labor and the materials (as mentioned above) in exchange for the cleanup of the single limb. Also, given the fact that they did not sign a contract for the work, we were certainly within our rights to leave a jobsite that we deemed hazardous (indeed, it had already cost us over $2000 and made us nothing). We have been in business 9 years now, have done work for the Governor of Ohio, The Ohio State University, the City of Columbus, the City of Grove City, Franklin County, etc., and we honestly have never had a customer (that we know of) who has been unsatisfied with our quality of work, our timeliness, or our work ethic. Please feel free to contact us directly for a long list of customer references and we would be more than happy to supply. As for Mrs. [Member name]'s struggles to get a hold of me directly, that feedback is quite warranted. I am the first to admit that, because we are a small company (there are three of us total) and this is our busiest time of year, I personally can be difficult to get a hold of, which is why I give our customers my cell phone number so they can contact me directly instead of going through our office. I felt it frustrating that Mrs. [Member name] did not mention that, when she initially contacted us, this project was one that she and her husband and father were wanting to do themselves. I met with them at our shop and spent quite a long time going through, in detail, how they would go about installing it themselves. After that meeting, they decided they wanted us to install it, and I explained to her that this was our busiest season and we were already thoroughly booked, but that I would be happy to try to squeeze her in, which I did. Finally, as for leaving the jobsite during the day, I absolutely did do that. Again, because we are a small company, I occasionally have to make runs during the day to keep things moving. When I left, I told Mr. [Member name] what I was doing and apologized. However, I stayed late that day and got the work done that I knew had to get done by the day's end."