Quality Pools

A rip off with terrible communication & service. Their inability to properly maintain our pool almost messed up the mechanisms. When asked about service issues, they're great at deflecting and making excuses. We asked other pool experts who also corroborated that what they did & the info they gave wasn't right. They don't tell you when they arrive at your house, which is a problem since they bill based on time spent at your house. And what if you have questions to ask? They try to get as many pools done as possible in a day, with zero care for customer service. They also charge way more than other places, and don't show you the cost before running your card on file.

Absolutely the worst, most maligning company we have ever done business with. We caught them blantantly overcharging (10X) for a small service job and, after numerous ignored, written messages on returned bills, it took a filing with the BBB to finally get their attention. Then, after settling that issue, this company, who built and serviced our pool for nearly 15 years, maliciously filed a complaint with the Ohio Department of Health for the sole purpose of retaliating, coupled with the goal of costing us thousands upon thousands of dollars with our small, four-room B&B. Never once during the 6-years of servicing our pool since our B&B opened, did they bother to mention the need for commercial pool licensing - which they obviously knew about since they filed a complaint as soon as we fired them. This company, in our opinion, is unscrupulous and without a strong moral compass. Do your homework before having these people do anything related to your pool or property, There are A LOT better companies out there to deal with. Happy to answer any and all questions that anyone may have. The next step, after finishing-up with the ODH is that we will be filing a complaint again with the Better Business Bureau as well as the Attorney General's Office for the State of Ohio.

Ed was responsive on his return calls and made effort to provide service when I was home.
Ed answered all my questions honestly about our pool.