Quality Pools
About us
Since 1966, Quality Swimming Pools has designed and constructed in-ground pools for central Ohio homeowners.
Business highlights
59 years of experience
Services we offer
Build, service and maintenance on in-ground pools
Accepted Payment Methods
- CreditCard
Reviews
4.115 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 60% | ||
| 13% | ||
| 13% | ||
| 0% | ||
| 13% |
Showing 1-15 of 15 reviews
Negar N.
Jun 2023
A rip off with terrible communication & service. Their inability to properly maintain our pool almost messed up the mechanisms. When asked about service issues, they're great at deflecting and making excuses. We asked other pool experts who also corroborated that what they did & the info they gave wasn't right. They don't tell you when they arrive at your house, which is a problem since they bill based on time spent at your house. And what if you have questions to ask? They try to get as many pools done as possible in a day, with zero care for customer service. They also charge way more than other places, and don't show you the cost before running your card on file.
JEFFREY N.
May 2017
Absolutely the worst, most maligning company we have ever done business with. We caught them blantantly overcharging (10X) for a small service job and, after numerous ignored, written messages on returned bills, it took a filing with the BBB to finally get their attention. Then, after settling that issue, this company, who built and serviced our pool for nearly 15 years, maliciously filed a complaint with the Ohio Department of Health for the sole purpose of retaliating, coupled with the goal of costing us thousands upon thousands of dollars with our small, four-room B&B. Never once during the 6-years of servicing our pool since our B&B opened, did they bother to mention the need for commercial pool licensing - which they obviously knew about since they filed a complaint as soon as we fired them. This company, in our opinion, is unscrupulous and without a strong moral compass. Do your homework before having these people do anything related to your pool or property, There are A LOT better companies out there to deal with. Happy to answer any and all questions that anyone may have. The next step, after finishing-up with the ODH is that we will be filing a complaint again with the Better Business Bureau as well as the Attorney General's Office for the State of Ohio.
Ronald R.
Jul 2015
Ed was responsive on his return calls and made effort to provide service when I was home.
Ed answered all my questions honestly about our pool.
Ed answered all my questions honestly about our pool.
Ruth H.
Sep 2013
We met with several companies before making our decision to hire Quality Pools. We knew after sitting down to speak to Joe about our project that they were the company for us. Having a pool put in is a monumental task and somewhat messy; however, we always knew what to expect every step of the way due to constant communication. From the first meeting to the final finishing touches we were pleased with the entire staff. I have often had to rely on Brian to come out and help me with technical issues that we are still getting used to. They are always quick to respond and so pleasant to work with.
We have used a lot of service providers over the years and, because it's so difficult to get good quality service, there are few I recommend to family and friends. However, we have been overwhelming pleased with Quality's service and professionalism, and will continue to recommend them to anyone considering a pool.
We have used a lot of service providers over the years and, because it's so difficult to get good quality service, there are few I recommend to family and friends. However, we have been overwhelming pleased with Quality's service and professionalism, and will continue to recommend them to anyone considering a pool.
Matthew W.
Jan 2013
Excellent service, very helpful and friendly service. Pointed out possible problem areas of concern, answered all of my questions and provided help on how to properly run existing pool equipment.
LYNN M.
Jan 2012
This is a reliable company that does quality work.
John O.
Dec 2011
Quality Pools has been installing pools for a long time and it shows in their work. They were so easy and wonderful to work with. Joe described the entire process and helped with our design plans. The onsite crew was detailed and explained the process. We LOVE our pool! I would recommend Joe and his crew to anyone looking at building a pool.
Melissa B.
Nov 2011
There is another company that I use more often now, but they were fine, and I would recommend them to others. The only problem I had was to get someone to call back. I probably would use them again in the future.
MIKE C.
Jul 2011
.John Hays is the contact person in this company. He is wonderful. He comes out and does the major plumbing for opening and closing of the pool. I also have an automatic electric cover. There are moments when there is a problem. I have had the cover for 20 years though I have replaced it a couple of times. But he is only person I will ever keep as also my repair cover person. He is very knowledgeable. I love the fact that he accepts my input as well. To me motors have unique personalities and you have to kind of know the unique personality of each motor and when it make a little sound it is telling you that it is developing a distress so that you can save money and take that distress off. He accepts that when I tell him that. For one thing I am always right but he will listen to me. He is very committed to doing a good job and having his subordinates doing equally committed job. I cannot say enough good about the guy. He is not the least expensive but at the end of the day I think he is.
SUZANNE B.
May 2008
We have been using them for about four years. They come when they say they will come and they do a good job. They resurfaced our pool about three years ago and added steps to replace the ladder. The work was ok, but they did needed to refinish it again - using different paint and did it free of charge.
DAVE S.
Mar 2004
WE HAD USED THEM FOR SOME TIME, BUT QUALITY HAS SLIPPED. IT SEEMS LIKE THEY JUST DON'T CARE AS MUCH. LARGE PRICE INCREASES.
CHARLES P.
Sep 2003
unknown
DAVE S.
Jul 2003
THEY ARE NOT VERY HELPFUL. THEY ALSO INSTALLED OUR CHLORINATOR IMPROPERLY. WE HAVE USED THEM FOR YEARS, BUT NOW, THEIR CUSTOMER SERVICE IS LACKING.
Art M.
Oct 1999
THE WORKMAN JUST DO A METICULOUS JOB OF CLEANING OUR POOL. THEY DID IT ALL SUMMER LONG AND WERE PUNCTUAL EVERY TIME. CD
GORDON K.
Apr 1996
MADE WINTER COVER, TIMELY, PROFESSIONAL, COMPETITIVE PRICES
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Quality Pools is currently rated 4.1 overall out of 5.
Quality Pools accepts the following forms of payment: CreditCard
No, Quality Pools does not offer free project estimates.
No, Quality Pools does not offer eco-friendly accreditations.
No, Quality Pools does not offer a senior discount.
No, Quality Pools does not offer emergency services.
No, Quality Pools does not offer warranties.