Protech Northland Heating & Cooling

It was great. Super guys.

7/25/18 Thank you very much for your recent help this month in the installation of my new furnace, A/C and water heater. Your design experience and organizational skills really made a difference in how quickly I was able to feel cool air again! I cannot praise William C. Tinsky (President) enough. He came out to my home and reviewed the plan he thought would work best in my home. He was diligent, hard working and a true professional. I would recommend Protech Northland Heating and Cooling without question.

We've used them for over 20 years. That's the only company we use.

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They did really great!

They showed up at 8:15am on Wednesday and finished up by 12pm on Thursday. All trash and old equipment were taken away.

They were friendly and on time. They had good pricing and always upfront with what needs done. Will call them again for sure!!

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Emergency service on a Sunday so I knew it would be pricey. But went ahead and bought service contract to cover whole system spring and fall. Technician was knowledgeable and thorough.

They were reasonable. That's partly why I went with them. They were very explanatory and they've been very reliable.

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The team arrived on time and completed the work within the day. Since it was winter they returned in April to perform the air conditioner start up. All went well with that visit as well.

They come out every six months for routine maintenance.   They're very very good!

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We were told on the phone that there would be no service charge for the technician's visit. Unfortunately, we were told that we would have to pay $60 for his time, although he was unable to trigger the problem and no additional maintenance was done. We were told the charge was required because it had been two days past the 30-day warranty on a service call. We're very disappointed as this is a company we've used for 30 years. It's especially disappointing that they stand by their work so poorly. We are stuck with an intermittent problem that we have no answer for, and that began to happen after their annual check. The furnace was working fine beforehand. Needless to say, we won't be calling Northland again, and we won't be recommending them to anyone.

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I have been using them for like thirty years.



Their small family owned company which I like and their very good at what they do and their very nice people

After almost 20 years of using Northland, we will no longer be using their services. We contacted the company expressing our dissatisfaction with their services on 8-12-16 but received no response from the company. We asked that a technician take a look at our air conditioning unit to supply freon if needed. When the tech arrived, he announced that the unit could not be repaired, that the freon was low but it would be 'illegal' to supply freon to our unit since the level was so low. He stayed only 10 minutes and told us we needed a completely new A/C unit which would cost us between $5-8K. He told us someone from the company would contact us about an estimate for a new unit. We were charged $120 for no service. No one ever contacted us to give us a quote. We contacted another company a few days later. When that company arrived, they noted that there were no caps on the intake valves which could have contributed to the loss of freon. (Those caps were either removed at the time of the 8-21-16 service by Northland or at their previous service check two years earlier.) The technician from the second company spent over an hour at our house. He first inspected the equipment inside the house - something Northland did not do. The tech determined that there was no leak of freon. He did note we needed a new air filter which was contributing to the lack of cool air return in the house. He then tested the outside A/C unit and determined the freon level was low but not significantly so - in contrast to the Northland tech's determination. He also contradicted the statement by Northland that it was "illegal" to put added freon into the system. Putting added freon into the unit only took 5 minutes and was of minimal cost. At the same time, the tech was on the line with the sales rep in his company. Within an hour we had an estimate of installing an entirely new unit if we had chosen. Their price was less than half the cost of the Northland quote. So, the second company provided freon, recommended a new filter and replacing the missing caps which we did. Our A/C worked perfectly and we opted not to buy a new unit - even though our a/c is almost 40 years old. It was installed at this property by Northland, has been serviced by Northland since that time. But we will no longer use them after the incompetent technician they sent to our home on 8-12-16.. We wrote a letter of complaint to Northland and we've waited all these weeks for a response. We have not heard from them. Since the technician lied to us about it being 'illegal' to supply freon to the unit, the fact that he didn't inspect the a/c equipment inside the house, and that no one followed up with a quote, we asked for a refund of our $120. We felt we had not received any service for that money. It is incredibly disappointing to find that our 20 years of loyalty to Northland has meant nothing to the company. I hope anyone who calls them is very careful about their advice and also checks other companies for better service and better pricing.

excellent, guys came on time, installed the units, tested the system and cleaned up. this is why we've been using them for 30 years now!

They're usually really good. I had a hard time getting them to come out this time. They didn't do well on the calls ahead.

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