PROSOURCE ROOFING OF COLUMBUS LTD

MY ONLY COMPLAINT IS THAT THEIR CLEAN UP WAS PERFUNCTORY AND HURRIED. I FOUND SMALL PIECES OF ROOFING AND SOME NAILS. I WAS PLEASED WITH THE QUALITY OF THE ROOF AND THEIR RESPONSIVENESS. OVERALL GRADE WOULD BE A B+, AND PROFESSIONALISM AND CLEAN-UP IS A B-.

I WAS SO IMPRESSED WITH THEIR CLEAN UP. I HAVE A YOUNG CHILD WHO ENJOYS PLAYING OUTSIDE. I ALERTED THEM TO THE IMPORTANCE OF CLEANING UP NAILS & DEBRIS, AND THEY WENT AROUND MY PROPERTY WITH A METAL DETECTOR. NO NAILS HAVE BEEN FOUND. THE CREW CAME OUT AND FINISHED ON THE SAME DAY, AND I AM VERY PLEASED.

CONTRACTED WITH PROSOURCE TO REPLACE MY ROOF, SIDING, AND GUTTERS DUE TO HAIL DAMAGE. THIS IS A LARGE COMPANY THAT SUB-CONTRACTS JOBS. MY EXPERIENCE WAS LOUSY. IN RETROSPECT I WOULD USE A SMALLER COMPANY. THE SALESMAN (WHO WAS FIRED HALF WAY THROUGH THE JOB) ORDERED THE WRONG ROOFING MATERIALS WHICH DELAYED THE JOB BY 6 WEEKS. THE WRONG MATERIALS SAT IN MY DRIVEWAY FOR 5 WEEKS. THEN HE ORDERED THE WRONG SIDING MATERIALS EVEN FURTHER DELAYING THE JOB. EVENTUALLY MY SIDING WAS BEING INSTALLED IN THE DEAD OF WINTER BECAUSE OF THIS. COMMUNICATION WAS TERRIBLE WITH MANY CALLS BEING UNRETURNED AND FOLLOW UP REQUESTS BEING IGNORED. I HAD TO WRITE A LENGTHY LETTER TO THE SALES MANAGER TO GET ANY KIND OF ATTENTION.

THEY MATCHED OUR INSURANCE COMPANY'S ALLOWANCE. THERE WAS A VERY MINOR DETAIL NOT DONE, THEY DID NOT PAINT A PIPE STACK. OTHERWISE WE ARE VERY PLEASED.

TIM SCHUSTER, THE SALES ESTIMATOR, PROVIDED PROFESSIONAL OVERSEEING OF THE ENTIRE JOB. THE CREW CLEANED THE AREA WELL WHEN THEY FINISHED.

I WAS HIT WITH A BAD HAIL STORM. THE SALESMAN TOOK HIS TIME TO EXPLAIN WHAT TYPES OF ROOFING AND SIDING OPTIONS I HAVE. THE SALESMAN CONTACTED MY INSURANCE COMPANY WHEN THE AMOUNT THEY WERE WILLING TO GIVE WOULD NOT COVER THE COST. HE WAS OUT SEVERAL TIMES TO MAKE SURE EVERYTHING WAS GOING WELL. HE HAS TAKEN THE TIME TO GIVE HELPFUL SUGGESTION TO PICK OUT COLORS ETC. I HAD A QUESTION ABOUT ABOUT THE APPEARANCE OF THE ROOF AND THEY EXPLAINED EVERYTHING TO ME FULLY. ANY SLIGHT ISSUE HAS BEEN ADDRESSED VERY QUICKLY. THE WORK CREW HAS BEEN GREAT.