"We provided this customer with a free in home estimate and he disagreed with our evaluation that the door needed replaced. I am not sure what our onsite technician quoted, whether the same type of door or an upgraded heavy glass door. We like to encourage everyone to get more than one estimate when doing this type of work. It sounds like a second company had the same line of thinking that we did since he did replace the door. We do not remove customers materials to show them how to do it because of the liability and/or if a part or the glass breaks on us it would then be our responsibility to replace it all at our expense. We also do not do on the job training for home owners for free either. I am sorry it didn't work out with us but happy he get his desired result."

"Thank you for your feedback and I apologize for the issues. Unfortunately it looks like we didn't live up to our own standards on this install, we will discuss this with our technicians and try to use this to improve moving forward. However a price adjustment was made when the size of the unit changed, we did use a drop cloth when walking on the floor, the customer signed the invoice and did not mention anything to the installers about any mess, he called in the office a short time later to complain and we returned to clean up any mess within minutes that might have been left. Not allowing us to clean up after complaining doesn't allow us much of an opportunity to try and make it right. At this point we can only again apologize and try to learn. Precision Glass and Shower"

"This was a great project for us, however the warranty does not last forever."