Polished with Perfection

I had this company in today to clean my house. She came highly recommended by many people on a Facebook group that I am a part of. I spoke with her on the phone and she said that I would have two people for two hours for $100 and if it took another hour it would be an extra $30. She told me they would be here late morning. I did tell her on the phone that I would be in and out that day but since I did not give her any information about getting into my house, I knew I would need to be there. My plan was to be there when they arrived an then leave after they were in. At 12 pm they were still not here. I reached out to her via FB and via phone. She finally sent me a message on FB that her girl would get to my house in 20 minutes. She arrived at 12:30 pm. By that time I was pretty upset. I had an appoint at 1:45 that was about 1 hour away and I still had another errand to run and the inconvenience of their tardiness and not reaching out to me was unacceptable. I told her worker to start working where ever and when she went into my office that she could clean the office but please do not clean my desk. I then left. She knew I was not pleased at all with the situation. The owner and I exchanged multiple messages while I was gone. I got home shortly after 4:30 pm. Not only was my office not touched and when I asked she told me her worker said I told her not to clean my office which was false. My master bath was not clean either. I live in a 3 bedroom (with a loft), 2.5 bath home with 2000 sq. ft. They were at my house for more than 4 hours. She did not leave my house until after 5 pm and did not touch either of those rooms. Not only that, She moved some of my furniture and re-arranged some of my decorations and pictures in my living (as "staging"). When I told her that I was not happy with the service that I got, she began to yell at me telling me how filthy my house was. My house was certainly dirty, but it was not filthy by any stretch and definitely not to the extent that it should have taken them that long and then they did not do the master bath. Of all the rooms a client wants, the master bath is the room that a person wants to be cleaned. She did make beds with clean sheets that I provided but that was because thats part of her services. Her lack of professionalism towards me and the way she spoke to me was appalling. If I could give her less than 1 star I would. I would suggest that no one ever choose to use this company.

A co-worker recommended.  We had a nice initial meeting.  She is very accommodating, does a great job and always gives me a reminder of my appointment.  She is very important to me.

They come to my house monthly while I work and clean.  The house sparkles when done.  They change the sheets and make the bed.  If there are dishes in the sink, they are washed.  They are the best cleaning service I have had in a long time.

My wife believes in supporting small businesses which is why we decided to seek out the services of a small cleaning company.  I believe we hired Rachel, owner of Polished with Perfection, in January to clean our 4 bedroom moderate sized home.  My wife went over, in detail, a list of what we wanted clean and how we would like our house cleaned.  For example, we asked that when she cleaned, that we didn?t want anything moved since our house is organized how we like it.  Rachel said that she didn?t have a problem
doing what we wanted and we agreed on a price. After the first cleaning, I was hesitant to have her return because she didn?t do what we wanted.   The biggest problem was that our house was practically reorganized?even though my wife specifically said not to move anything. We kept her on because my wife spoke with Rachel and again emphasized that we didn?t want anything moved.   She
agreed not to move anything in the future. Things started to improve with subsequent cleanings, however, there were
multiple incidents in which we felt the cleaning was sloppy.  For example, she bleached our brand new carpet and left a very dirty rag in our kitchen sink disposal.  If I hadn?t noticed something sticking out of it, the disposal would have been ruined.  She also used a wood cleaner to clean the banister going upstairs and the cleaning product was left sprayed over the wall.  My wonderful wife still believed that we should keep her on and she was going to speak with Rachel about these issues.  Rachel did get defensive when confronted with these problems, which I found a bit odd, since she is in a customer service related business?but once again, my wife believed in her and kept her on.   Things then started to improve for a little while but then the simple things started to get over-looked.   Cleaning the day to day simple items, such as table tops, counters and vacuuming, which perplexed me.  At this point we began to look for someone new.  Then a funny thing happened, she fired us?.because we were too demanding.  And what she defined as demanding, is us reiterating the simple things that she constantly missed.  The day she fired us, she chose not to clean
our house and take our money.  And on top of that, leave us an extremely vulgar and insulting note.   If she no longer wanted to work for us, that is fine, all she needed to say to us, ?I no longer want to clean for you? or ?This isn?t working out for us.?  Instead she left a nasty note which was totally uncalled for.  We were nothing but kind and communicative with her.  And each time my wife spoke with her after our cleanings?she got defensive.  She perceived our communication as being nasty to her, which was not the case, we were just trying to explain how we wanted our house to be cleaned.  And that is the only reason that I am writing this review is to let the public know that if you want your house cleaned the way SHE wants it cleaned, then she will work out great?if you want your house cleaned to your specifications, then don?t hire her.

It did not go well. The tub in the hall bath was missed one visit. The granite countertops were missed on another and the mirror in the bathroom was missed every time. They were decent on the deep cleaning items like baseboards and windows. It was the obvious that they repeatedly missed. I sent an email to the owner telling her that I would no longer need her services and received an unprofessional and emotionally charged email back. It actually said that I was to picky and should clean my own house. I don't think asking for basic things like tubs and mirrors to be cleaned is picky. My son came home while they were cleaning one day and they were very unfriendly to him. They did not acknowledge him and were complaining about another client.