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About us
A small business cleaning and organizing for house and office. Personalized to your needs. Offices can be serviced evenings or weekends. We offer discounts to new customers. Contact me for more information.
Business highlights
26 years of experience
Services we offer
Housecleaning, business or office cleaning. Organizing. Errands. House sitting .
Amenities
Free Estimates
Yes
Reviews
4.849 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 92% | ||
| 2% | ||
| 2% | ||
| 0% | ||
| 4% |
Showing 1-25 of 49 reviews
Christie P.
Dec 2017
I have never been disappointed. They are reliable, thorough and friendly. I highly recommend them and trust them. In fifteen years we've never had a single concern. I am so grateful to feel such great confidence in the team.
Marilyn A.
Nov 2017
They did a fabulous job! I have had several house cleaning services over the years but quality and reliability always became issues after awhile. Barbara and her workers are very professional, know their jobs and are focused on getting it done. Each person who has been here has taken a great deal of pride in the work they do. She advertises that they are detail oriented and they are very serious about that. We have used this company for every other week cleaning for nearly a year. After sending several different people, all of whom were excellent, we now have one person who consistently comes and sometimes brings an additional person. Ariana does a superior job getting our home sparkling clean. We are a family of 5 and she usually spends about 3 hours cleaning our 2600 square foot home. She always leaves the house sparkling clean and I have no complaints. I provide the cleaning products, often on their recommendation of what's best to use. I am extremely happy with this service.
Patrick H.
Mar 2017
They were great. We got their deal for some friends who gave them a glowing review.
Marilyn A.
Mar 2017
Wonderfully! I had been using another service and did just not feel that they were doing more than a quick once over. For nearly the same money, Barbara and her co-workers came in and cleaned better than it had ever been done. I've had them come 3 or 4 times now and my house sparkles every time. They always do more than I expect. They charge extra for unusual requests that require them to spend additional time such as cleaning the top of my upper kitchen cabinets. But a typical cleaning is 3 hours with 2 people which covers all that needs to be done to keep my house looking good. I'm really glad I've found them.
Sherlyn O.
Jan 2017
unknown
Julie H.
Jul 2016
Barb and her staff are consistent and reliable. My home always looks great and I can count on them to do a good job.
Amy B.
Jul 2016
Barb and her colleagues have been cleaning our home for over 4 years. They do a great job! I find them very easy to work with as they have been flexible about periodic schedule changes and are highly reliable. Furthermore they are very friendly kind and sincerely supportive of our family.
Scott K.
Jul 2016
Always punctual, and always excellent work.
Barbara M.
Jul 2016
I was very pleased. I felt the price was very reasonable and the girls are efficient and trustworthy. They do an excellent job in cleaning my kitchen floor, bathrooms are sparkly clean, dusting, vacuuming, windows and much more. I have been using this company for about a year and am very satisfied. I would highly recommend this company.
Jackie H.
Jul 2016
Went really well. While recovering in the hospital from surgery, they came in and
cleaned, did laundry and changed sheets. Was so comforting to return to a
fresh and clean home. They are a professional and trust worthy group.
cleaned, did laundry and changed sheets. Was so comforting to return to a
fresh and clean home. They are a professional and trust worthy group.
Amy B.
Feb 2016
The ladies are great! I love when they come as the house always looks so much better! They are very kind and barb willing to work with us if dates need to be changed due to holidays or visitors. No regrets! We are very happy!
Dan B.
Nov 2015
This is an outstanding company. We see the same two fantastic employees every two weeks, Judy and Dani. They are absolutely outstanding. We have experienced excellent cleaning people in the past but Judy and Dani are the best we have ever had. We completely trust them to tend to every detail as well as give special care to all of the items in our home. They are professional, reliable, punctual, and friendly. A real pleasure to deal with. I give Personalized Cleaning my highest recommendation.
BECKY F.
May 2014
I have used the service for several years now. The ladies are very responsive to requests and any changes in the schedule that are needed.
Easy to work with and trustworthy.
Easy to work with and trustworthy.
JULIE J.
Feb 2014
The owner of the company is Barbara Scott. They do a good job and we have had them for years. They are very good. Their staff has been very nice and very accommodating. When we have ran into them, they were friendly. They work around my schedule if I need to change or move things. The last time that they came, I saw them but I did not really talk to them. They arrived a little early and they sat out in the car until 9:00 and we were just leaving then. The last time that I talked to them was maybe a couple of weeks before that. I do not know exactly how many hours they clean the house but it is somewhere around six hours so I think that it works out to about $20 an hour. They have been doing it for us for about 12 years or something and Barbara has never raised my rates or anything. I would recommend them.
Michael L.
Feb 2014
Barbara and her crew always do an excellent job. They go above and beyond the requested service, often washing dishes and laundry, organizing items in need of a home, and putting away whatever they can.
Response from Personalized Cleaning
"Thank you very much for your review. It gives others who may be looking a good idea of what services we offer, and quality of our work."
Sara O.
Feb 2014
Always prompt, friendly, & quality cleaning. Eager to do extras if requested.
Response from Personalized Cleaning
"Thanks so much for a great review. It will help others who may be looking a good idea about the quality of our service."
Sara W.
Jan 2014
The two ladies who clean our home are excellent. Initially, Barabara came out and gave us an estimate. They were by far the most reasonable of the 3 services we contacted. We provide all of our own supplies that they happily use - so I know what's being used. If i need something special done, or an area needs a bit of special attention - I lust leave a note and it gets done. They staff are personable and flexible. Our regular cleaning day fell on Christmas this year and we were able to reschedule for a Saturday so everything was done before our house guests arrived.
BETSY L.
Dec 2013
They did a great job and stayed within the time frame I gave them. They also kept to the price they quoted me. The cleaning was efficient and I would use them again. Barbara even checked up after to make sure I was happy with them.
HUGH C.
Nov 2013
They are punctual and show up when they're supposed to. When I have something new for them to do, they get it done, and are very flexible if I need special cleaning issues.
Neil G.
Nov 2013
The work is excellent. They call the night before to confirm the arrival time. They are almost always right on time. My cleaning is done in the afternoon and occasionally their morning work is longer than expected. They know my schedule is very flexible and call to ask if they could come later.
They do a through cleaning. The same pair usually do the work and they know what extra to look for. Cleaning includes floors, dusting, picking up the trash, bathrooms, kitchen, office and other rooms. They probably do even more.
They are friendly and personable. They are very trustworthy. I have never found anything that raised suspicion.
They often do extra like wash my clothes and clean the refrigerator. They have also done the patio and special cleaning.
I do not thoroughly inspect the home after they leave. If they did miss something I would find it sooner or later. I rarely do. They even return all cleaning supplies.
They do a through cleaning. The same pair usually do the work and they know what extra to look for. Cleaning includes floors, dusting, picking up the trash, bathrooms, kitchen, office and other rooms. They probably do even more.
They are friendly and personable. They are very trustworthy. I have never found anything that raised suspicion.
They often do extra like wash my clothes and clean the refrigerator. They have also done the patio and special cleaning.
I do not thoroughly inspect the home after they leave. If they did miss something I would find it sooner or later. I rarely do. They even return all cleaning supplies.
Cherie L.
Jun 2013
They worked by the clock not by the job.
Response from Personalized Cleaning
"We specialize in "General" housecleaning. We do or best to accommodate special requests within reason. In addition to being hired for general cleaning, this client requested for us to scrub carpets. She mislead us into believing that the task would take just 20 minutes or so, when in truth it required much more. She also minimized the task by stating that her shampooer could be run just like a vacuum. However, this job required extensive cleaning of areas where she permitted her dogs to relieve themselves on a regular basis. My girls worked hard to remove the feces stains and urine from the carpets but were unsuccessful with the equipment she provided. They then worked on hands and knees scrubbing which I then deemed to be a biohazard and degrading. The client then took advantage of the girls by having them move heavy furniture without my knowledge, which was never part of the initial agreement. This I deem as a liability issue. The client failed to restrain her dogs as they were permitted to walk over the wet carpets and freshly mopped floors. As for the bedroom, we were instructed to clean it every other time and this was the off week. In response to "working by the clock", this statement is untrue. Job prices are predetermined and set according to the needs of the customer. This client was changing and adding duties to the workload after the agreement had been established. This caused undue overages to the day's schedule. My girls were highly uncomfortable with the environment including the "studio". When I withdrew our services the client resisted and was confrontational and would not accept the decision. My position requires that I protect my team from being demeaned, bullied, or treated unfairly and although I uphold and value my clients to the fullest extent, there are times when it is necessary to stand by my workers."
DEBBIE A.
Apr 2013
Barbara came out and talked with me before we hired her on. She appeared sincere, professional, and honest. Someone I quickly felt we could trust in our home. She and her team have proven all that to be true. We have been very pleased with her services and would recommend her to anyone who asked.
Christie P.
Apr 2013
Barbara and her team are extremely reliable, never once missing a week. The quality of their work is consistently high. They listen carefully to my preferences on how I want my home cleaned and with which products. All of the members her team are friendly and professional. They have been very responsive when I have a special need or ask for a date or time change. It is such a pleasure to come home and enjoy the clean, neat environment they have created. I highly recommend Personalized Cleaning for your home cleaning.
Gretchen C.
Apr 2013
Provider came three times with two different helpers. The second helper was new to the business. A bracket on the vacuum got broken..
She has her own cleaning products and her own method of cleaning. She prefers to use her own lightweight vacuum, rather than a vac. with a HEPA filter. If that works for someone, then she should be fine.
She was uncomfortable following my guidelines and using the products I use. (For ex.: I don't use Murphy's Oil Soap on wood floors. I use hot soapy water and vinegar with a good dose of elbow grease for most cleaning. Some of the area rugs I have can't be vacuumed with the agitator on. One bathroom requires special cleaners and polishes to prevent mineral buildup. ). She requested that I write down the guidelines in detail. She herself didn't appear to read or follow the notes. Her helper read them and followed them.
During the first cleaning, I pointed out some areas that needed further attention (marks on stainless steel appliances) and she was defensive and skeptical. Then I showed her how I clean it - hot soapy water and elbow grease and polished with a microfiber cloth.
When I contacted her to confirm the fourth cleaning, she told me that the second helper and a stranger would be coming. She then told me that she would be out of town for the next few winter months.
I feel that it was unprofessional not to let me know that she would be absent. I prefer to use service providers who are upfront and ask permission before scheduling a stranger to be in my home. I needed someone who could follow the notes/instructions outlined.
She has her own cleaning products and her own method of cleaning. She prefers to use her own lightweight vacuum, rather than a vac. with a HEPA filter. If that works for someone, then she should be fine.
She was uncomfortable following my guidelines and using the products I use. (For ex.: I don't use Murphy's Oil Soap on wood floors. I use hot soapy water and vinegar with a good dose of elbow grease for most cleaning. Some of the area rugs I have can't be vacuumed with the agitator on. One bathroom requires special cleaners and polishes to prevent mineral buildup. ). She requested that I write down the guidelines in detail. She herself didn't appear to read or follow the notes. Her helper read them and followed them.
During the first cleaning, I pointed out some areas that needed further attention (marks on stainless steel appliances) and she was defensive and skeptical. Then I showed her how I clean it - hot soapy water and elbow grease and polished with a microfiber cloth.
When I contacted her to confirm the fourth cleaning, she told me that the second helper and a stranger would be coming. She then told me that she would be out of town for the next few winter months.
I feel that it was unprofessional not to let me know that she would be absent. I prefer to use service providers who are upfront and ask permission before scheduling a stranger to be in my home. I needed someone who could follow the notes/instructions outlined.
Shashi M.
Feb 2013
Barbara and her team are fantastic! I don't know what I would do without them!
Licensing
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FAQ
Personalized Cleaning is currently rated 4.8 overall out of 5.
Yes, Personalized Cleaning offers free project estimates.
No, Personalized Cleaning does not offer eco-friendly accreditations.
No, Personalized Cleaning does not offer a senior discount.
No, Personalized Cleaning does not offer emergency services.
No, Personalized Cleaning does not offer warranties.