Ohio Residential Door LLC

Highly recommend. Very professional and did an excellent job.

He explained everything incredibly well, was very patient and just an extraordinarily nice person to have in my home. He is absolutely terrific. I couldn't be more pleased with him and the price was great as well.

Exceptional. If you don't hire Craig for your garage door/opener repairs and/or replacements... you will may very well come to regret that decision, IMO. Best. Contractor. EVER. Thanks Craig! We will be back in touch in the spring.

Very prompt and courteous.

Very professional and friendly representative of the company.  He went through all instructions with us and made sure that we understood the everyday operation of the door.   We had a slight problem a few months later and called him.  He came over that evening.  It was simply a matter of us not replaceing the battery in the outdoor access panel.  He replaced the battery (no charge) and even oiled a few squeaky hinges.  Excellent service.

unknown

I got quotes from Craig and one other provider to have two overhead doors replaced at my house and to have one motorized door opener installed.  Craig's quote was significantly lower, and he was clearly much more knowledgeable in his trade.  He completed all the work in a single day.  After inspecting the work, I requested that two very minor modifications be made.  Craig was back the next day to make the changes.  He did not request any payment whatsoever until I was satisfied with the work (this is very important to me when having work done).  I would HIGHLY recommend Ohio Residential Door LLC (Craig Hoy) to anyone looking to have their overhead doors replaced.  See photos for before and after images.

I was very impressed by Craig.  I left him a voice mail, and he called me back, first thing in the morning.
He was right on time for my afternoon appointment.
My garage door is a super heavy, solid wood door and was impossible to open, due to a broken cable.  I have had my door serviced before, but lucky for me, this time around I selected Craig.
Craig is very knowledgeable about garage doors, door openers and safety features..  He reset the pressure of my door, which was cranked really high.  A safety issue, especially if a child would try to ride it.  So now, if you hold onto the door with about 10 pounds of pressure, it will stop.  Plus, he educated me about how the stops for the door works and suggested what to look for in our next door opener.
Craig replaced the garage door track wheels, now our rollercoaster sounding garage door is silienced.  It is amazing how the door glides open and close...so quiet, so smooth.
What I really appreciated were his bi-annual maintenance tips that I can do myself, and why it would help prevent maintenance calls.  He is definitely on my list to recommend to people.

Highly recommended! Craig (the owner) arrived on time and completed the work quickly at a reasonable price. Quoted a very reasonable price for replacement when I need it. No sales pressure. A really nice and clean-cut gentleman.

I have used Craig for other handyman type work and he is always professional, responsive and completes the work with a high degree of quality. I called him for this project and he came over right away to do a design for a non-standard sized doorway of cement block to close it off with a dutch door. I am only planning to use this room for minor purposes, so wanted to keep the cost down as much as possible. Craig always keeps that in mind, without sacrificing quality. He drew up a design for a dutch door with a sidelight of glass.

The design was completed as expected and within his estimate provided. I am very happy with the result and will use him again in the future. As Craig says, if he can't do the work, he'd at least like the first opportunity to turn it down.

Installation was excellent. Quick and efficient work. A few months later we had a small issue with the key panel on the outside of the door. It was not working. I called him, and he came over IMMEDIATELY. It actually was my fault. I needed to replace the battery in the key pad, but he did it for me with no additional charge. Highly recommend this business.

unknown

We enjoyed working with this company. The gentleman who owns the company installed our new garage door. He was very professional, very punctual and his prices were on the low end of estimates we received.

Excellent. Prompt reply to service request. Performed work in very professional manner. Once qork was done explained everything done as well as preventative maintenance that can help.

I live in a condo complex and like many mass builds, they tend to use sub standard materials. I noticed one day that a screw came out of my door. I put it back in place and it happened again, so I went to Home Depot to get a washer and nut to prevent it from coming off. It then ripped the hinge from the door. This happened at the other brace as well, so the only thing holding the door panel on the track was the wheel and half the hinge.
I asked around and a friend recommended Craig with Ohio Residential Door. He was able to meet me literally the next day. He was AWESOME. He walked me through what was happening and told me the challenges with the door. He then told me how we could fix it, but also gave the option for a new door. I mean, I could literally tear the old door with my bare hands (and while I'd like to think I am super strong, I'm not THAT strong).
What I appreciated about Craig was he never pressured me into a new door. In fact, he called the next day to make sure that's the option I wanted to pursue because he didn't want his recommendation to seem like a high pressure sale.
He completed the work in one day BY HIMSELF. He also talked to my elderly neighbors - and THEY raved about him. They told me - that was the nicest guy ever. And he really is. I can't say enough about Craig - professional, competent, and put in a really nice door. It is obvious the door is better quality than my old door - much sturdier.
Craig followed up the next week just to make sure that the door was working properly and that I was satisfied.
I would recommend Craig and Ohio Residential Door 100x over.

He did a great job. He is the only service provider I could get a hold of. He even called to follow up. He came out the same day that I called.

I met Craig Hoy when I had my knee replaced; his mother was my roommate. He said that he was going to start a garage door business. I did not know until he came out that he was on Angie's List. He did an excellent job. He took care of everything that needed to be taken care of. I spent about $200 on the service. I liked him as a person because of which, I went back and dug out the information when I decided to get the work done. He is very personable. I just got the sense that he would be good at what he did and that he would be honest about what he did. He was reliable and timely; he came out when he said he would. He was not late. He kept the appointment, looked it over, and did the work. We did chat a while, but he did not spend time talking on the job. He was professional. I think his price was good; I did not compare his price with other companies. I would use his services again.

Our garage door opener quit working one day (turned out it was about 17 yrs old!-- we've been in the house 3 years), so I looked up companies and found Craig, who actually lives one block away from us!

I called on a Monday, and he managed to squeeze us in for an assessment by the end of that day. He had a look at the door springs, too, noticing they could use some serious adjustment. He explained the relative merits of different door openers, showing me the model he would supply but pointing out I could get something cheaper at a store. It was fine w/ him if I wanted to go price-shopping and/or buy the opener myself. I thought the product he supplies looked great, much better than the typical opener (e.g., the track is one solid piece instead of 3, typical of models sold in stores) and with more features, for only a little more $. I don't have a lot of time for this kind of price comparison, and was happy to go w/ his product.

He already had a full schedule for the week, but promised he'd keep looking for an opportunity to fit us in. He actually called the very next evening, to try for Wed. a.m. first thing, but we were out and didn't get the msg in time. He did try again and we scheduled for late Thurs. afternoon. The door springs were a bit of a pain to adjust; he ended up being here about 2-1/2 hrs, only because he was bending over backward to get everything right.

The new opener is terrific, we love it; came w/ two car remotes *and* an outdoor keypad which he mounted on the garage door frame. It has several great security features as well.

We noticed by the next day that the door was slightly out of whack after a few uses-- one side higher than the other, probably because of the old door springs. Craig had already called to make sure everything was OK, so I called him back and he came out pretty quickly-- within a day, I think-- to work on the springs some more, at no add'l charge. He made another follow-up call a week or two later, too.

If the old garage door breaks down before we get around to replacing it :-), we'll definitely call Craig. Great guy, great work!

Great - I could not be happier with his service and his knowledge of what he was doing.

We set a time and he arrived early, got the problem solved and general service complete in a few minutes. Very knowledgeable and professional - nice guy. I was completely satisfied and would recommend him highly.

Yesterday evening one of my garage door overhead springs broke. I phoned Craig Hay and interrupted his dinner. He kindly agreed to come out to my house that same evening and help me get my cars out of the garage (so my wife and I could get to work in the morning). He inspected and determined the parts that were needed to do the required repairs and he clearly explained what needed to be done and provided a very accurate estimate of what it would cost. Mr. Hay showed up the next morning and took care of the problem. In addition to doing the required repairs he balanced the door, lubricated all of the moving parts, and optimized the settings on my garage door opener. He educated me on what I could do to keep the door functioning well in the future. Following the repairs the door is operating better than at any time since I have owned my house and better than any garage door on any home that I have ever owned in the past. If I ever have another problem with my garage door I would not hesitate to use his services and I would recommend him without hesitation to family or friends.

From start to finish the process went very well.

I accidentally left the garage door open and it was really hot outside. So I pushed the button to close the door. Then I heard something pop really loud and it sounded like a part flew up and hit the ceiling. The next thing I know a wheel was off the track on one side and the garage door was crooked (up on one side, down on the other)! I tried to put the wheel back on track to no avail. This was on a Saturday afternoon, so when I looked for places to call, most of them were already closed. Ohio Residential Door LLC happened to be the first one that was still open and it had a couple good reviews. So I gave Craig a call. Craig made it out and completed the job within 2-3 hours from my phone call. After he left it was in better shape than before he came out! Because he did some extras that he didn't have too, like adjust tension and fix a bad connection on the wall switch. It's so nice now. Much easier to open and close the garage door and the light switch works! I will definitely consider buying from them if I ever need to replace my garage door.

He installed the door as scheduled with great attention to details. He even repaired and painted some of the the broken wood trim around the door and cleaned his finger prints off the door at completion. Everything works perfectly and the door looks terrific.

Then I found Ohio Residential Door LLC on the list and called about my problem. Owner/technician Craig Hoy responded immediately, arrived within an hour, quoted me a very fair price, explained what he will do, fixed the problem quickly and also checked all garage door adjustments. He was very professional, friendly and efficient as he provided excellent service. Now I'm contemplating buy a new garage door from him. I recommend him highly.