Nautilus Aquatics LLC

"We notified the client that first we would like to try a more cost effective solution to the problem but there is a chance that this solution might not work. We tried it and it didn't work. I did discuss going back and laying out the in depth steps to resolve the issue but got tied up out of state on a family matter (my mother was placed in hospice and passed away) this family matter took a cot of time to resolve. So at this point I would be more than happy to offer a discount on any further services required ton fix the problem but it will be a much larger project than it initially was through. No fault of our own but due ton the dynamics of the overall faulty design of the pond by another company. So yes a discount is available we do not offer refunds as stated on our site and due to the situation we would not offer a refund in this case as it was pointed out that there are no refunds and the cost effective solution migt not work to begin with. We will however honor a generous discount on completion of the pond but this would involve a complete redo. Feel free to contact us. Thank you"