My-PC-Guy
About us
My-PC-Guy provides the fastest, most affordable computer repair and service solutions for our residential and business clients. Our highly trained certified technicians can provide service direct to your home or office on the same day you call including weekends and evenings. Let us take care of all of your computer repair and service needs!
Business highlights
Emergency services offered
16 years of experience
Services we offer
Onsite computer repair and service solutions, anti-virus and internet security solutions, computer and network security, data backup and recovery, email server and mobile device support, network consulting, network monitoring and management, office relocation and setup., remote computer support, remote managed services, server / desktop support, server installation and support, service and repair
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.763 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 3% | ||
| 5% | ||
| 3% | ||
| 3% |
Showing 1-25 of 63 reviews
RIKKI E.
Apr 2015
I would not recommend them. They gave me horrible service. They kept my computer and kept telling me that I was going to need parts and never got the parts in. It was just a horrible mess. I ended up picking it up and not having it repaired. They didn't charge me. They took the computer apart but never fixed it. It could be that mine was just a fluke.
Robert L.
Dec 2014
They did a good job. I had to take it back it twice, but each time they were able to fix the problem. They called me to let me know what was wrong and what needed to be done. I would use them again.
Deborah W.
Jun 2014
He came out within 3 days. The problem was complicated but he worked with it until he was able to solve it. He was on time, professional, and tried to explain the issues and answer all of my questions. I would recommend him to others. He was a very nice man.
Doris D.
May 2014
They did a good job and I would use them in the future. The man that came out was very professional and polite and worked very efficiently.
Barbara P.
Dec 2013
Installed new wireless printer; cleaned up and reorganized hard disk space; dealt with email problems (2 visits required due to defective printer, and 1 remote follow-up). The technician was conscientious and professional; I was very pleased with the service.
Travis M.
Nov 2013
Need a screen repair and it took 2 weeks. I did not receive a call from them to explain delay. I had to call multiple times. When I picked up my laptop the screen was working but my finger mouse pad did not work which was working when I drop it off two weeks prior. They talked to me as if I damaged it and didn't want to take any responsibility. They talked to me in a less than professional manner and did not try to reslove the matter prior to my leaving.
Rebecca H.
Nov 2013
The service was punctual, professional, and well done. The service provider took good care of the computer and was very pleasant. He was also very nice to my friendly cat, who came to visit during the repair. We would definitely call My PC Guy again!
PETER V.
Oct 2013
My computer got a virus. I looked at Angie's List and chose My-PC-Guy and called. An appointment was scheduled that was timely for me. James arrived about 1/2 hour early, but I was pleased with that, and he set to work. I know less about computers than a 7 year old and he explained some of what he was doing to me. He saved the files and restored the computer to working order. It took about 2.5 hours. Everything worked except my e-mail and I knew from a previous experience I could restore that through my service provider. James left and I discovered my service provider could not restore my e-mail. I called and James walked me through what I needed to do to activate another browser so I could get e-mail. No additional charge and about 10 minutes of time. My overall bill was reduced by 15% by being an angie's list member. And all is now well with my cyber world.
DEENA S.
Aug 2013
Had used them once before to set up a wireless network. It went fine.
This time, not very good.
My wireless printer developed a problem scanning.
They worked several hours on Friday, August 23 and over an hour on Monday, August 26.
In the end, the scanner part of the printer was functioning. However, the print-quality of the printer quickly stopped.
So, I went from a printer that would print but not scan to a printer that would scan but not print.
I bought a new printer at Staples, had Staples install it, and now have a printer that PRINTS AND SCANS!
Out $200.
This time, not very good.
My wireless printer developed a problem scanning.
They worked several hours on Friday, August 23 and over an hour on Monday, August 26.
In the end, the scanner part of the printer was functioning. However, the print-quality of the printer quickly stopped.
So, I went from a printer that would print but not scan to a printer that would scan but not print.
I bought a new printer at Staples, had Staples install it, and now have a printer that PRINTS AND SCANS!
Out $200.
Thomas M.
Aug 2013
No problems and they were prompt and courteous. The service was performed at the Hilliard OH store.
Response from My-PC-Guy
"Thanks [member name removed] and it was our pleasure"
Dawna S.
Jul 2013
One of my laptop computers got the FBI anti-piracy warning virus. I found My-PC-Guy on Angie's List and called them the evening of 3-7-2013. James answered, and was very knowledgeable and helpful. He quoted $139.95 over the phone. I brought the laptop to their Gahanna location the next morning, and gave it to Keith who was also knowledgeable, helpful, and a pleasure to work with. The laptop was fixed and ready for me to pick up the next day (3-9). Including the 15% Angie's List coupon, the total cost including tax was $126.99. I was so pleased with the fast turnaround and reasonable cost, that I dropped off another laptop at the same time that I picked up my first one. I figured it was worth it to have My-PC-Guy fix it and get it right, rather than me continuing to unsuccessfully fiddle around with it's particular issues. I picked up my 2nd laptop on 3-13, and paid the same amount ($126.99) as with the first laptop. Both laptops have been running fine ever since. Overall, I was quite pleased with My-PC-Guy, and am happy to have found them. Compared to a different company that I used in the past, My-PC-Guy was much more reasonable, had a much faster turnaround time, and provided much better 1-on-1 personal service. I highly recommend them!
Response from My-PC-Guy
"[removed member name] it was our pleasure and we appreciate you taking the time to write a review. We are ALWAYS here for you :-)"
WILLIAM S.
May 2013
These gentlemen were wonderful. James and Keith. They were patient and professional and I would definitely
use their computer service again.
use their computer service again.
Vernon S.
May 2013
I took computer to have conectivity issues fixed i.e. disconection from internet when ever computer slept. I explained problem and even took pictures with phone to show issues. Recieved phone call next day to inform me my hard drive was fried and would cost $200.00 but would resolve al issues, I agreed to have work done. Two days later was told it was ready to pick up and I did. Brought computer home and hooked up, had the same problem as I started with, disconection from internet. I called back, told them I still had the same problem as I started with and felt that they had just sold me sominthing that I didnt need. they told me to bring it back and they would make it thier number one priority to resolve my issues, I did. The next day they called and said problem solved and they would even deliver to my home, I agreed and so far so good. I dont think I would use them again because I still feel like I was sold what I did not need.
Response from My-PC-Guy
"I am glad that we were able to fix your computer, sometimes there are multiple issue and yours was one of those . We strive to fix all issues that arise and want 100% customer satisfaction. I can tell you with 100% confidence that you drive was bad and need replaced. We are always here for you . Thanks"
DANIEL O.
Apr 2013
These guys were great, they were professional, & supplied several phone fixes after the intial service was performed.
Response from My-PC-Guy
"Thanks (member name removed) it was a pleasure working for you and we really appreciate the GREAT feedback."
Stephen B.
Apr 2013
The job went pretty well. The PC is still not in perfect working condition but the price was was extremely reasonable. Next time I'll just make sure I'm a little more specific on what I need done.
Al D.
Apr 2013
did not use
Deborah W.
Feb 2013
I bought a new laptop computer and needed help setting up the printer and scanner, and also transferring email and files to a new laptop. I called My PC Guy, they made an appointment for me for two days after my call. The office help were professional and helpful! The technician was an hour late, but he called to let me know he would be late. This is reasonable because how long a computer repair will take is hard to predict. He did everything I asked and did it in a timely manner. The price was reasonable since they came to my home to do the work. I would definitely use My PC Guy again!
Response from My-PC-Guy
"Thanks Member, It was a pleasure working for you and we appreciate you taking the time to write a review. Have a GREAT day :)"
Marilane D.
Feb 2013
I thought their service was kind of slow. I had some more trouble a couple of months later and they weren't very good about following up.
Update for 02/11/13
They called me after the review was left and they came back out and took care of the problem very quickly for me. They took care of the problem to my satisfaction!
Update for 02/11/13
They called me after the review was left and they came back out and took care of the problem very quickly for me. They took care of the problem to my satisfaction!
Response from My-PC-Guy
"Thanks for allowing us to to make things right for you and as always it was our pleasure."
JEANNA W.
Jan 2013
I went with My PC guy for two reasons; 1) High ratings on Angies List; 2) Close to home. I called about a blue screen error message message that was recurring. I asked for estimates and they provided that standard service if dropped off was $135. I dropped off my tower on a Tuesday, described the problem and the tech said he had a pretty good idea of the cause. I went out of town and when I returned called about my unit. It was done and I picked it up. I mentioned that I found My PC guy on Angies list and the tech said there was a coupon available to print off. I asked how I would print off a coupon when my computer was there in front of him? They gave me the discount when I picked up the machine. My computer now runs well and the recurring blue screen message has not reappeared. I am completely satisfied and believe the high ratings are justly deserved.
Response from My-PC-Guy
"Thank you VERY much Member , we are happy that you are happy ."
DWIGHT S.
Dec 2012
Took in the Laptop, fiddled around elsewhere for an hour, and went back to pick up the Laptop. Discussed the hard drive issue on my PC. Went home, checked my PC's hard drive again, then took it in around 4pm the same day. Keith called the next morning after running the free diagnostics. Hard Drive was BAD. Keith quoted the price, including options available. Told him what I wanted and the PC was ready for me to pick up by 2pm.
Response from My-PC-Guy
"Member we thank you for your kind words and we are VERY happy that you allowed us to work for you. It was OUR pleasure and we wish you and yours a "VERY HAPPY NEW YEAR""
Daniel L.
Dec 2012
SEE ABOVE. I LIKED THE TECHNICIAN. HE WAS COURTEOUS AND TALKED WITH ME AS HE WORKED.
MY MAJOR ERROR WAS IN NOT ASKING ABOUT THE COSTS BEFORE HE STARTED WORKING. AT THE ONE HOUR MARK I WOULD HAVE ASKED FOR THE STATUS OF THE REPAIR AND THE SPECIFIC REPAIRS THAT NEEDED TO BE DONE,
I WAS ALSO UPSET THAT THE TECHNICIAN DID NOT MAKE THE REPAIR OF MY COMPUTER A PRIORITY AND KEEP ME INFORMED ABOUT WHEN IT WOULD BE FINISHED AND RETURNED.
The biggest error I made was to confuse the names of two computer repair shops. By mistake I called the one that had far less reviews than the shop I planned to call.
MY MAJOR ERROR WAS IN NOT ASKING ABOUT THE COSTS BEFORE HE STARTED WORKING. AT THE ONE HOUR MARK I WOULD HAVE ASKED FOR THE STATUS OF THE REPAIR AND THE SPECIFIC REPAIRS THAT NEEDED TO BE DONE,
I WAS ALSO UPSET THAT THE TECHNICIAN DID NOT MAKE THE REPAIR OF MY COMPUTER A PRIORITY AND KEEP ME INFORMED ABOUT WHEN IT WOULD BE FINISHED AND RETURNED.
The biggest error I made was to confuse the names of two computer repair shops. By mistake I called the one that had far less reviews than the shop I planned to call.
Response from My-PC-Guy
"Customer, We are very sorry that you are less than satisfied and we always do everything in our power to stay in communications and let our customers know where we are in the repair process and how much we anticipate it will cost. There are many variables when a computer has a VIRUS and we do not know the extent of the damage until we COMPLETELY remove it and at that point your computer could work fine or it could need a COMPLETE Reload of the OPERATING SYSTEM as yours did. I have talked with the Technician and it is our protocol that if the system has a Sever VIRUS that it is best to bring the system back to our office to complete the process of removing the virus because it can take hours and several different programs , you where hesitant to allow him to take it because you used that system for work. So he tried to resolve the issue at your home and was unable to because your OPERATING System was CORRUPT due to the type of VIRUS you had. When we schedule ANY onsite Service call we tell you the hourly rate and and we try everything in our power to resolve the problem as fast and effectively as possible . As you can see in ALL of our reviews that we are very conscience of COST and TIME and I personally would like to have the opportunity to resolve any issue that you had with my company. Thank You Don Wilson"
Carol E.
Dec 2012
My PC Guy was very responsive. He arrived the day after I called and spent several hours working out my problems. The Sharepoint issue was complicated, but he was determined to find a way and stuck with it until it worked. I appreciated his friendly manner and the way he explained everything that was done.
Response from My-PC-Guy
"Thanks, it was our pleasure and we wish you and yours a "MERRY CHRISTMAS""
William B.
Dec 2012
It went great. The response was more than we anticipated and was in a very timely manner.
Response from My-PC-Guy
"Thanks for taking the time to let us know about your wonderful Experience at My-PC-Guy and we would like to wish and your family a MERRY Christmas :)"
ROBERT P.
Nov 2012
I dropped my laptop off the afternoon before Thanksgiving and it was ready the afternoon after the holiday. They were great to work with.
Response from My-PC-Guy
"Thanks it was a pleasure working for you :-)"
RAYLENE M.
Nov 2012
He was here for about 90 minutes. He explained what he was doing as he worked. When I offered to go away and let him work in peace, he said that he enjoyed talking to people. He might have finished sooner if I had gone, but I learned more by staying. Overall it was a good experience.
Response from My-PC-Guy
"Thanks Member:) We are so happy that you had a GREAT experience"
Licensing
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FAQ
My-PC-Guy is currently rated 4.7 overall out of 5.
My-PC-Guy accepts the following forms of payment: CreditCard
Yes, My-PC-Guy offers free project estimates.
No, My-PC-Guy does not offer eco-friendly accreditations.
No, My-PC-Guy does not offer a senior discount.
Yes, My-PC-Guy offers emergency services.
No, My-PC-Guy does not offer warranties.