Muetzel Plumbing, Heating & Cooling

I WAS VERY SATISFIED WITH THE EXPERIENCE. PLUMBER ADVISED THE ISSUE WAS NOT A LEAK BUT A PROBLEM WITH THE FLOORING THAT WAS CAUSING THE ISSUE. ANSWERED ALL OF MY QUESTIONS CLEARLY AND WAS EXTREMELY PROFESSIONAL. DEFINITELY A GOOD EXPERIENCE.

THE WORK THEY DID WAS GREAT, BUT I WAS TOLD THEY WOULD SHOW UP BETWEEN 7:30 AND 8 AND THEY SHOWED UP AT 9. THE NEXT DAY THEY WERE 45 MINUTES LATE. THE GUYS THAT THEY HIRED TO BORE GOT THERE BEFORE THEY DID AND WE WERE WAITING FOR THEM IN ORDER TO START THE WORK. I WOULD HIRE THEM AGAIN BECAUSE THEIR WORK WAS GOOD AND THEY WERE CLEAN, BUT DON'T KEEP ME WAITING.

SAID THAT THEY COULDN'T GET THE STOPPER OUT AND THAT THEY WOULD NEED TO REPLACE IT. GAVE AN ESTIMATE FOR COST TO REPLACE BATHROOM FAUCET AND STOPPER (BOTH IF I BOUGHT THE HARDWARE AND IF THEY PROVIDED THE HARDWARE AND LABOR). SEEMED REASONABLE ESTIMATE, I WENT OUT AND BOUGHT NEW FAUCET, BUT MEANWHILE CLEANING SERVICE UN-STUCK THE STOPPER WHILE CLEANING THE HOUSE. THE TRUE COST OF THE VISIT WAS A $29 SERVICE CHARGE LESS $20 FOR AN ANGIE'S LIST COUPON.

MIKE WAS GREAT. HE WAS VERY PROFESSIONAL AND MADE SURE THE WORK WAS DONE PROPERLY. I AM VERY HAPPY WITH THE WORK THAT WAS DONE.

JOB 1: WORKMAN VERY POLITE, ON TIME AND DID AN EXCELLENT JOB. JOB 2: HAPPY WITH SERVICE & SERVICEMAN. COVERED SHOES WHEN ENTERING HOME EACH TIME. COURTEOUS & HELPFUL. HAVE USED THIS COMPANY BEFORE & HAVE BEEN SATISFIED WITH THE WORK & SERVICE.

THE FIGURE THAT I WAS QUOTED WAS $29. THE CHARGE WAS $89 EVEN THOUGH THEY DIDN'T DO ANY WORK. THE PROBLEM THEY WROTE UP WAS NOT THE ACTUAL PROBLEM. THEY SAID WE NEEDED CAULK, BUT IT WAS ACTUALLY A BAD CARTRIDGE. WE ARE IN THE PROCESS OF DOING THE WORK OURSELVES.

VERY FRIENDLY, CAME OUT ON A SUNDAY. JOB LOOKS GREAT.

HE CAME PROMPTLY (AFTER TRYING TO STEER ME THROUGH THE REPAIR OVER THE PHONE), AND FIXED THE PROBLEM. I HAVE NO COMPLAINTS.

THE TECHNICIAN I HAD, HAD WORKED WITH THEM FOR 13 YRS. HE WAS VERY FRIENDLY AND EFFICIENT AND COVERED HIS SHOES BEFORE COMING IN. JUST AN ALL AROUND GOOD GUY.

CAME TO MY HOME AND CHECKED OUT SPACE FOR SHOWER INSTALLATION. HE NOTED A LIST OF THINGS THAT "WE WON'T DO". THEY WOULD NOT DO ANY CARPENTRY, ONLY PLUMBING. I CALLED SEVERAL TIMES AND THEY CAME OUT TO MY HOMES 3 TIMES TO SAY THEY WOULD DO THE JOB IF WE DID ALL THE PRELIMINARY WORK FIRST. THEY NEVER CALLED BACK WITH AN ESTIMATE AND WE CHOSE ANOTHER PLUMBER. IT TURNED OUT AFTER ALL THAT THERE WAS VERY LITTLE CARPENTRY INVOLVED. I WAS VERY UNHAPPY THAT THEY SEEMED TO NOT WANT THIS JOB.

EXCELLENT, ARRIVED ON TIME, VERY PROFESSIONAL, KNOWLEDGEABLE, PRICE VERY REASONABLE.

THEY WERE PROMPT AND PROFESSIONAL. THEY DID AN ESTIMATE AND CHECKED WITH ME BEFORE STARTING THE JOB. I DID FEEL THEY WERE A BIT PRICEY. I THINK THEY SHOULD HAVE AN HOURLY RATE, AS OPPOSED TO INDIVIDUAL PRICE PER JOB.

THE SERVICE WAS GREAT. THE TECH WAS KNOWLEDGEABLE, PROMPT, COURTEOUS, AND PROFESSIONAL. I'M NOT SURE HOW MUETZEL COMPARES PRICE-WISE TO OTHER COMPANIES, BUT IT SEEMED A LITTLE EXPENSIVE, BUT HONESTLY, I DIDN'T DO MUCH COMPARING. THEY ALSO PROVIDE A $20 ANGIE'S LIST DISCOUNT.

THE DOWNSIDE TO THIS EXPERIENCE WAS THE LACK OF PROMPTNESS IN RETURNING MY PHONE CALLS, AND REQUEST FOR THE ESTIMATE.

WHEN THEY CAME OUT THE SECOND TIME TO FIX THE SAME LEAK, THEY WERE GOING TO CHARGE ME AGAIN. I SAID, ''NO. I'M NOT PAYING FOR SOMETHING AGAIN THAT YOU DIDN'T FIX RIGHT THE FIRST TIME.'' THEY AGREED AND DIDN'T CHARGE ME.

PERSONALLY, I WAS A BIT SURPRISED WHEN I WAS GIVEN A $500 ESTIMATE TO HAVE A PEDESTAL SINK INSTALLED. THE MAIN REASONS I WAS SURPRISED WAS A) I HAD ALL THE HARDWARE THEY WOULD NEED FOR THE JOB (PIPES, VALVES, ETC), AND B) ALL THE PIPING WAS COMPLETELY IN PLACE FOR THE PEDESTAL SINK TO BE INSTALLED. WHEN I CALLED MUETZEL TO HAVE A PLUMBER COME OUT TO GIVE ME AN ESTIMATE FOR THE JOB, I SPECIFICALLY ASKED IF INSTALLING A PEDESTAL SINK WAS TOO SMALL OF A JOB FOR THEIR COMPANY -- IN WHICH THEY TOLD ME ''NO JOB IS TOO SMALL''. BUT, CHARGING SOMEONE $500 TO DO WHAT ENDED UP TAKING ME 2 HOURS TO DO MYSELF WAS PRETTY MUCH LIKE TELLING ME THERE ARE JOBS TOO SMALL.

REPAIRMAN WAS PROMPT; EXPLAINED WHAT HE WAS DOING AND ITEMIZED COSTS; ALWAYS AMAZED AT THIS PROFESSION.... CHARGING $200+ TO REPAIR SOMETHING WHEN IT TAKES 10 MINUTES TO DO AND NO REPLACEMENT PARTS. UNFORTUNATELY THIS SEEMS TO BE INDUSTRY STANDARD.

PLUMBER WAS ON TIME AND WAS VERY POLITE. THE WORK WAS DONE QUICKLY AND I'VE HAD NO FURTHER PROBLEMS WITH WATER LEAKING.

COMPANY DID NOT RETURN PHONE CALLS.

HE WAS ON TIME, POLITE, AND SEEMED KNOWLEDGEABLE. DIDN'T TRY TO CLAIM THAT HE COULD DO SOMETHING THAT HE COULDN'T DO.

JOB 1: THE TECHNICIAN WAS VERY NICE AND POLITE. HE DID THE WORK FAST WITH NO MESS. HE EXPLAINED EVERYTHING BEFORE HE DID THE WORK. JOB 2: SHAWN WAS THE PLUMBER AND HE WAS VERY COURTEOUS, ON-TIME AND WORKED FAST. HE NEEDED TO RUN TO LOWES TO GET A PART AND EXPLAINED TO ME THAT THEY WOULD HAVE TO CHARGE US FOR THIS TRAVEL TIME. HE GAVE US OPTIONS ON HOW TO FIX IT. SO WE KNEW THE COST PRIOR TO HIM STARTING THE WORK. THEY ALSO HONORED THEIR ANGIE'S LIST COUPON WITHOUT QUESTION.

THEY CAME OUT WHEN THEY SAID THEY WOULD AND DID EXACTLY THAT THEY SAID THEY WOULD DO. I WOULD NOT HESITATE TO USE THEM AGAIN.

BOB MARCUM ARRIVED ON TIME AND WAS VERY NICE. HE INSTALLED THE SUMP PUMP THAT WE PURCHASED. I AM GLAD WE LISTENED TO THE GUY AT THE HARDWARE STORE WHO SAID TO BUY A CHECK VALVE, BECAUSE WE NEEDED IT INSTALLED TOO. BOB POINTED OUT THAT OUR DISCHARGE PIPE DID NOT HAVE THE AIRHOLE THAT CONTROLS PRESSURE, AND DID THAT TOO. BOB TESTED THE PUMP WITH A BUCKET OF WATER AND TOOK AWAY ALL THE DEBRIS. THIS ALL SEEMED VERY REASONABLE FOR $100 (WE USED $20 ANGIE'S COUPON). BOB ALSO LOOKED AT OUR GARBAGE DISPOSAL WHICH STILL FUNCTIONS BUT HAS GOTTEN VERY LOUD. HE COULD FIND NOTHING WRONG, AND QUOTED A PRICE OF $264 TO INSTALL THE DISPOSAL THAT WE PURCHASE. THIS SEEMED A BIT STEEP, SO WE DECLINED FOR THE TIME BEING.

I WAS VERY IMPRESSED WITH THEIR RESPONSIVENESS, GENUINE CONCERN AND QUALITY SERVICE. THEY WERE VERY FAIR IN THEIR PRICING AND DID NOT RECOMMEND ANY UNNECESSARY WORK. I WAS VERY PLEASED WITH THEIR SERVICE AND WOULD HIGHLY RECOMMEND THEM TO OTHERS.

THEY WERE VERY PUNCTUAL AND PROFESSIONAL. THEY SCHEDULED AN ACTUAL TIME THAT THEY WOULD BE HERE AND THEY CAME WHEN THEY SAID THEY WOULD WHICH I APPRECIATED. AFTER WORKING ON THE JOB HE DECIDED THAT THE FAUCET NEEDED TO BE REPLACED INSTEAD OF REPAIRED, AND THE INSTALLATION OF THE FAUCET COST MORE THAN THE FAUCET ITSELF. MY ONLY FRUSTRATION WAS THAT I HAD TO MAKE 2 TRIPS TO THE HARDWARE STORE AS HE DID NOT CALL ME ON MY CELL PHONE AS I HAD REQUESTED HE DO IF HE FOUND THAT HE NEEDED SOMETHING ELSE FROM THE STORE. HE HAD TO SIT IDLE WHILE I MADE A SECOND TRIP TO THE STORE. I WOULD FEEL COMFORTABLE USING THEM AGAIN, BUT I WOULD SHOP AROUND FOR MORE PRICING INFORMATION.