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McAtee Plumbing Heating & Air
Electrical Baseboard or Wall Heater - Repair, Excavation - Major Grading or Resloping, Central A/C - Install,
About us
Locally owned and operated, we have over 60 years of experience. We are your full service plumbing company that specializes in residential & commercial plumbing, heating, cooling, & geothermal. We have 24/7 service so our qualified technicians are always ready to respond to any emergency. If you are looking for honest, qualified technicians, we can handle all your needs. HVAC and back flow Certified we can handle anything from a leaking faucet, to a furnace replacement, even an underground water line repair. Call our experienced technicians today!
Business highlights
Emergency services offered
21 years of experience
Services we offer
ac repair, furnace repair, gas line repair, geothermal heating and cooling, hydrojetting, plumbing contractor, water heater repair, water line repair
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.338 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 76% | ||
| 3% | ||
| 8% | ||
| 3% | ||
| 11% |
Showing 1-25 of 38 reviews
Robert B.
Oct 2023
Absolutely terrible, avoid this company. The tech arrived extremely late, didn't complete the job and left without notifying me. Once I made a complaint to the management they blamed me for the issue and refused to refund my money. This place is a scam.
Jeff L.
Jul 2022
IT WAS THE WORST EXPERIENCE OF MY LIFE… THEY SENT A YOUNG KID TO REPLACE CONDENSER UNIT AND NEW A COIL…THIS KID DID THE WORST JOB I HAVE EVER SEEN ALL MY METAL WORK LOOKED LIKE SWISS CHEESE AND WHEN ASKED HE SAID YA IM GOING TO DUCT TAPE THAT .. THE NEW A COIL WAS BIGGER THEN THE ONE THAT WAS BAD SO THE METAL WORK WAS HORRIFFIC ASKED HIM IF HE THOUGHT HE DID GOOD JOB HE SAID IT WASNT HIS BEST WORK TRIED TO HAVE HIM CALL HIS SUPERVISOR HE SAID THEIR WASNT ANYONE SAID IS THERE A OWNER HE SAID AHH NOT REALLY ASKED WELL WHOSE YOUR CONTACT HE SAID ( BRETT) SAID GET ON THE PHONE YOUR DONE PACK YOUR THINGS AND LEAVE NOW MIND YOU THIS IS A CONTRACTOR THAT ( FIRST AMERICAN HOME WARRANTY) RECOMMENDED FIRST HOME WARRANTY COMPLETELY DISREGARDED MY CONCERNS AND COMPLAINTS THEREFORE CANCELED THEM ALSO IVE BEEN WITH OUT AIR CONDITIONING SINCE JUNE BEWARE OF THIS CONTRACTOR (McAtee) DISGUSTING PEOPLE SKILLS AND INSTALL SKILLS
Shirley F.
Sep 2021
The initial service went poorly. What I will say is Chris Haynes the owner expected that the people he hired would do as he expected. Not only did they let me down, but they let him down as well. Initially I was very angry with the way things went. Then I realized that it wasn't him or his decisions that left me holding the bag but his insurance company that left us holding the bag. In addition, he took it upon himself to come out of his pocket for something his insurance should have paid for as he did accept responsibility immediately. I have so much respect for his ethics in spite of one bad employee. I would recommend his company for another job not based on my service but on the ethics of the owner and him being an upstanding man. As for the employee that caused the issues for both him and me, I'm sure without a doubt he is either no longer an employee or has gone through extensive retraining. I have more respect for Mr Haynes and how he conducted himself and made changes than ever before. He was placed in an impossible situation and conducted himself appropriately. I find no fault in him.
Tara S.
Feb 2020
I don't normally wrote reviews, but after i was apprehensive after reading some of these reviews i needed to put my two cents in. The reviews scared me but i had no choice due to my home warranty company picking the providers, from the beginning i got all my questions answered good communication from the start, joe came to look at my heat pump and he worked for an hour n a half replacing part after part, to no fault of his own had to order a part and leave without it being fixed. But he explained everything and assured me it could be fixed. Overall it was a great experience and communication is key which was top notch.
Response from McAtee Plumbing Heating & Air
"Thank you for taking the time to provide this review. We appreciate your business."
Rosemary F.
Aug 2018
The presentation was very fooling. They sent out a man named Aaron to do the initial work. It took several hours and water was leaking during the repair. I was told it was residual water. Once he said the work was completed, he forgot to run water through the pipes to check for leaks. Once I ran water, I discovered a major leak. They sent another worker named Carl who reran the lines Aaron ran because there was stress fractures because the lines were too tight. He was out here for 4 hours but didn't have the tools to complete the job. I was told Aaron had to return. Upon return he accepted no culpability and said his mistake was not a covered service and left. I have been without a bathroom for 7 days trying to get them to make this right. As of yet that hasn't happened. It's a shame that such a service can't be performed without additional cost to the consumer that the contractor should incur. I am now tasked with either performing the job myself or finding another plumber willing to touch what they screwed up. I should add that they have been out 5 times for the same issue. Four times within a 7 day period to no avail.
Michael M.
Dec 2017
Once the crew arrived on scene it went exceptionally well. They were polite, courteous, efficient and professional in locating and repairing the leak. The issue I had was in getting someone out to perform the work. It took over two weeks and better than 25,000 wasted gallons of water before the leak was fixed. This firm was selected and compensated by my warranty company, otherwise I probably would have hired another company after the first week of waiting.
Stephen S.
Oct 2016
The plumber came on a Sunday (we requested this knowing it was $125 service call plus work done) and got everything completed efficiently and cleanly.
Amy H.
Nov 2015
unknown
Phares W.
Oct 2015
unknown
Todd L.
Sep 2015
Chris did provided an initial email estimate (later than he had indicated) and I sat on it for a week as I had several bids under review. I chose McAtee and then it all feel apart. Chris was out of town for a week, Chris had dispatch problems, Chris could not manage to put me on the schedule and give me a date. I could never get a detailed written cost/estimate period. During this time I texted, emailed and left voice mails. Occasionally Chris would provide a carrot that he was trying to get something done. I finally decided that he didn't want the work and was just stringing me along so here is his company's just desserts. An "F" and "F*"! Horrible service, horrible experience.
Marie E.
Apr 2015
Great. They were very professional, informative, and friendly. Great price!!!
Carol F.
Feb 2015
unknown
Adam S.
Feb 2015
unknown
Response from McAtee Plumbing Heating & Air
"Thank you for taking the time to provide feedback in regards to your experience with McAtee. We strive to provide A+ customer service to all our customers. We appreciate your business and look forward to providing you future plumbing, heating and air conditioning services."
MIKE D.
Jan 2015
Everything was excellent. They were here from 11-7:30 and they didn't quit until it was done. They were a very hard working crew.
Response from McAtee Plumbing Heating & Air
"Dedication, and persistence to ensure our customers are handled in a professional manner and that we address the problem thoroughly are the qualities we look for in all our technicians. I am proud to see that we have fulfilled that for you. Please feel free to call us with any plumbing or HVAC problems you may have in the future."
Carolyn P.
Dec 2014
our toilet was clogged and we needed it fixed right away. the technician was very thorough, explaining everything that he was doing, and eventually discovered that the jets in our current toilet had rusted almost completely through and that we needed a new toilet. He told us - in order to save money - for us to go to a home improvement store and purchase a toilet - that it would be cheaper that way than for him to get one from his company and then install it. He was honest enough to give us that option. Our tech was very professional as well.
Response from McAtee Plumbing Heating & Air
"Thank you for taking the time to provide your feedback. We strive for perfection in customer service, and providing A+ service to all our customers. Customer feedback is vital in our industry, and allows us to hear firsthand how you, our customer feels we are performing! We look forward to serving you in the future."
Katherine C.
Dec 2014
Since we moved to Columbus last year, we have used McAtee Plumbing at least 6 times.
Today's experience, however, will prevent me from ever using them again. Our MB shower drain needed cleared (as it does every year due to my long hair), and we were charged $200 for the 20 minute job. I was shocked at the price increase. 1 year ago (on 12/13/13) we were charged $95 for cleaning 2 drains (the same bathroom as today, plus the hallway shower drain). When I expressed my disbelief to the technician, he stated that there was a "price increase" in September.
I do understand that businesses must increase prices, but an 110% price increase seems a bit excessive--especially since we were not told of this massive increase when we called to make our appointment.
While the technician was here, I called the office and spoke with Abby. She simply said it was a management decision to increase prices and the best she could do was talk to a manager and call me right back. I did tell her that since I felt completely blindsided, this would prevent me from using McAtee in the future. She never called.
The fact that I am a repeat customer, the job was clear cut, and they offered nothing to help rectify the situation leaves me no choice but to find a new plumber. The "F" scores I have listed refer to the management and not the people I have been in contact with. Abby has always been pleasant and courteous on the phone. Even today, she clearly knew I was upset and said she would talk to the manager. I am very surprised she never called back. The various technicians who have been to my home over the last 12 months have always been friendly and knowledgeable.
Someone in charge clearly dropped the ball on this one.
Today's experience, however, will prevent me from ever using them again. Our MB shower drain needed cleared (as it does every year due to my long hair), and we were charged $200 for the 20 minute job. I was shocked at the price increase. 1 year ago (on 12/13/13) we were charged $95 for cleaning 2 drains (the same bathroom as today, plus the hallway shower drain). When I expressed my disbelief to the technician, he stated that there was a "price increase" in September.
I do understand that businesses must increase prices, but an 110% price increase seems a bit excessive--especially since we were not told of this massive increase when we called to make our appointment.
While the technician was here, I called the office and spoke with Abby. She simply said it was a management decision to increase prices and the best she could do was talk to a manager and call me right back. I did tell her that since I felt completely blindsided, this would prevent me from using McAtee in the future. She never called.
The fact that I am a repeat customer, the job was clear cut, and they offered nothing to help rectify the situation leaves me no choice but to find a new plumber. The "F" scores I have listed refer to the management and not the people I have been in contact with. Abby has always been pleasant and courteous on the phone. Even today, she clearly knew I was upset and said she would talk to the manager. I am very surprised she never called back. The various technicians who have been to my home over the last 12 months have always been friendly and knowledgeable.
Someone in charge clearly dropped the ball on this one.
Response from McAtee Plumbing Heating & Air
"We would like to thank you for taking the time to generate a review. We apologize for any confusion our changes may have caused. We were forced to make adjustments and changes to our pricing with the increase in numerous variables. We at McAtee have researched the topic long and hard before making changes to our pricing structure. We have made the changes necessary which put us in tune with industry standards, and allow us to continue to operate business effectively for the benefit of our customers. Our research found that industry standards locally for the same service range from $195-$330. Again, with the increase in the variables that are taken into account when setting pricing, we were forced to make changes to continue to operate productively. We do apologize for you not being contacted by a manager sooner, and have implemented specific guidelines to ensure a rapid response from a member of the management team going forward."
Kathy S.
Jul 2014
Perfect. The tech was on time and very professional. He was so friendly, and even replaced the mainline cap at no charge. I was very impressed with the technician and the company overall. I have used other companies in the past for this service and the difference is unbelieveable. I will definitely use McAtee anytime I have a plumbing or mainline problem in the future.
Response from McAtee Plumbing Heating & Air
"Thank you for taking the time to let us know about your experience. We focus our business model on customer service first, and we are pleased to see that our customers are seeing it. We look forward to being your personal Plumber, please keep us in mind for any Heating or Air Conditioning issues you may have as well!"
Lisa L.
Jul 2014
Sam McCoy came out within an hour after I called. Checked out what I needed done and told me the cost. He had a man come out first thing the next morning and completed the job in less than 30 minutes. They were very thorough and explained everything in detail. I will definitely keep their number in my phone book for any future work I may need done and will recommend them to others. Excellent job.
Response from McAtee Plumbing Heating & Air
"[member name removed], We thank you for your business, and for the review. We strive to achieve perfection with our customer service. Please keep us in mind for all your future Plumbing, Heating, & Air Conditioning needs."
Cliff T.
Jun 2014
I am not sure about prices for other plumbers, but I was originally going to be charged $325 before I asked about the 10% Angie's discount that was listed by the company. Originally, there was a mix-up in scheduling. The worker was knowledgeable, quick and accurate in his work. Thank you.
Response from McAtee Plumbing Heating & Air
"[member name removed], thank you for the review. I apologize for any mix there might have been in scheduling, and rest assured I will look into it. Thank you for using McAtee."
Rebecca S.
Jun 2014
The plumber who was sent to my house was great. He was professional, on time, and communicated all issues and resolutions to me. I will use McAtee for all future plumbing needs.
Response from McAtee Plumbing Heating & Air
"[member name removed], thank you for taking the time to submit this review. Our goal is to solve every issue in a timely, and affordable manner. Please do not hesitate to call us with any Plumbing, or Heating and Air Conditioning issue you may have."
Angela C.
Jun 2014
unknown
Response from McAtee Plumbing Heating & Air
"[Member Name Removed], thanks for the review. We pride ourselves in making sure we solve the problem, and the customer is happy. We thank you for your business."
Timothy K.
May 2014
Very friendly and knowledgeable. completed the work quickly and paid attention to detail.
Response from McAtee Plumbing Heating & Air
"[removed member name] thank you for taking the time to submit this review. We utilize reviews as a tool for training employees on customer satisfaction."
Pam D.
Apr 2014
unknown
Response from McAtee Plumbing Heating & Air
"Thank you for taking the time to submit this review. We pride ourselves in customer satisfaction, and the review process is a key for our training. We look forward to helping with any and all plumbing or HVAC issues you may have in the future."
JERI B.
Apr 2014
The plumber came and replaced our dripping faucet with a new one we had purchased. Wish I could have taken the new one down off the wall at Home Depot to really see how small it was. Can I complain here about Home Depot? Everything is fine with the kitchen sink.
Response from McAtee Plumbing Heating & Air
"Thank you for taking the time to provide a review of your experience. We strive to provide the best customer experience to all our customers, and look forward to solving all your future plumbing, heating and air conditioning issues."
JERI B.
Apr 2014
I only put a B in professionalism because of the first plumber. I can't remember his name, so I have to say "he." He came and looked it over and said we needed a new cartridge. He went out and got a tub faucet trim kit. He had to drill for a couple hours (!) to get the old one off because the old screw was stripped. Then he put on the new one. When finished, he called me in to look at it. The plate was not flush with the shower wall. He told me that the new one didn't fit correctly because the previous plumber who installed the tub insert had only made the hole big enough for what he put in. I told him it couldn't stay the way it was and to put the old plate back on, which he did. When he finished, he cleaned up all the mess from the drilling and he left a little hexagonal tool that we could use to tighten the handle, "if it comes loose." I should have told him I want the new one put in correctly, no matter what it took, but I didn't. A few weeks later the handle was loose and we couldn't tighten it. I called McAtee and told them the story. They apologized and told me that they would send someone out right away. I asked if it would be the same plumber and they told he was no longer with the company. They came and fixed the problem. No charge of course.
We began using McAtee after they fixed problems with our sewer line as then covered under Columbia Service Partners insurance. They had to dig up part of our front yard to replace sewer pipe and we were very satisfied with the company.
They are very nice and responsive.
We began using McAtee after they fixed problems with our sewer line as then covered under Columbia Service Partners insurance. They had to dig up part of our front yard to replace sewer pipe and we were very satisfied with the company.
They are very nice and responsive.
Response from McAtee Plumbing Heating & Air
"Thank you for the review. We utilize customer feedback to help train our employees, and strive for perfection with every task we endure. I am pleased to see we have fixed the issue to your satisfaction. Please do not hesitate to contact us with any plumbing, heating or air conditioning needs you may have."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
McAtee Plumbing Heating & Air is currently rated 4.3 overall out of 5.
McAtee Plumbing Heating & Air accepts the following forms of payment: CreditCard
Yes, McAtee Plumbing Heating & Air offers free project estimates.
No, McAtee Plumbing Heating & Air does not offer eco-friendly accreditations.
No, McAtee Plumbing Heating & Air does not offer a senior discount.
Yes, McAtee Plumbing Heating & Air offers emergency services.
No, McAtee Plumbing Heating & Air does not offer warranties.