The mattress seemed okay in the store, at a good price. The delivery went as scheduled. However, the quality of the mattress wasn't as good as what we've had with other mattresses. It just doesn't feel good after sleeping through the night. Instead, it's uncomfortable and causing me to purchase various toppers, such as memory foam, to remedy.
Description of Work: Purchased a mattress and box springs and had it delivered.
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$1,000
PEGGY D.
02/2006
1.0
mattresses
 + -1 more
We found that the box springs would not fit through the door. They wanted to charge us an additional $30 to cut the box springs and re-assemble them inside. We decided that we would like to cancel because they kept tacking on charges after the initial conversation -like a bait and tackle. They finally decided they would compensate our troubles by giving us the original deal they were selling of $50 for the frame and delivery and no additional charge for cutting and re-assembling the box springs. We did buy the merchandise because we needed a bed and so much time had been invested, but we would not return and would not recommend others to purchase through this store.
Description of Work: Purchase of mattress set - We came in to look around and a manager approached us and asked what we were looking for, and asked if we had a coupon. We said yes, we did have one in the car. They had a sales associate come help us and discussed pricing. He did not ask about a coupon (afterwards explaining that if he did ask and the manager found out, he could be fired) and told us about the deals they were offering. He gave us a price and explained that we could get a frame and delivery for $50. Once he found out we had a coupon, the price of the mattress went down, but the delivery and frame price went up to $100.
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Service Categories
Mattresses
FAQ
MATTRESS MART is currently rated 2 overall out of 5.
Sunday: 12:00 PM - 6:00 AM
Monday: 10:00 AM - 9:00 AM
Tuesday: 10:00 AM - 9:00 AM
Wednesday: 10:00 AM - 9:00 AM
Thursday: 10:00 AM - 9:00 AM
Friday: 10:00 AM - 9:00 AM
Saturday: 10:00 AM - 8:00 AM
No, MATTRESS MART does not offer free project estimates.
No, MATTRESS MART does not offer eco-friendly accreditations.
No, MATTRESS MART does not offer a senior discount.
No, MATTRESS MART does not offer emergency services.
No, MATTRESS MART does not offer warranties.
MATTRESS MART offers the following services: MATTRESS SALES.