Description of Work: It was actually at the Sancus location. Salesman was courteous and explained everything to our satisfaction.
Rating Category
Rating out of 5
Yes, I recommend this pro
Susan W.
07/2014
5.0
mattresses
 + -1 more
unknown
Description of Work: Bought a mattress and it was not comfortable. I went back. I had a different salesman who was more helpful with my needs. Original mattress was picked up and new mattress installed. I am very happy with the new mattress. I did have to pay another delivery charge for the second mattress. Delivery staff both times were very professional and on time.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,500
Lillian S.
06/2014
5.0
mattresses
 + -1 more
It went well and there were no problems. It was a quick turn around time and the delivery people were very professional. They were on time and they did what they told me they would do.
Description of Work: We ordered a mattress online from Mattress Firm and they delivered it.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Doug H.
09/2013
5.0
mattresses
 + -1 more
We tried various mattresses and due to my low back pain was pretty thorough in trying all the ones in the orthopedic line. We finally chose the one we wanted and asked for an afternoon delivery time which worked out great for us. The delivery guys had a big job to do as we had gotten a king sized mattress that had to go up 3 floors. They were professional and excellent in getting our old mattress out and the new one in.
Description of Work: Salesman was so nice and informative about all the choices in the store and helped us decide which mattress was best for us.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,250
Claire E.
10/2006
4.0
mattresses
 + -1 more
We are pleased with the mattress and sales technique at this location. The delivery guys were friendly, but did not speak enough English to take instructions outside of the normal. They did help me, but only after calling in for an interpreter of sorts.
Description of Work: Sold and delivered mattress set.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$850
Alan J.
10/2005
5.0
mattresses
 + -1 more
THIS PLACE HAD THE BEST DEAL ON THE MOST COMFORTABLE MATTRESSES IN THE $400 RANGE. I VISITED SEVERAL OTHER PLACES AND FOUND THE MATTRESSES IN THIS PRICE RANGE DID NOT EVEN COMPARE TO THE SEALYS I GOT. THEY THREW IN A KING BED FRAME AND FREE DELIVERY TOO. THE DELIVERY GUYS ARRIVED ON TIME AND DID A GOOD JOB.
Description of Work: BOUGHT 2 QUEEN SEALY MATTRESSES AND 1 KING BED FRAME
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Service Categories
Mattresses
FAQ
MATTRESS FIRM is currently rated 4.8 overall out of 5.
No, MATTRESS FIRM does not offer free project estimates.
No, MATTRESS FIRM does not offer eco-friendly accreditations.
No, MATTRESS FIRM does not offer a senior discount.
No, MATTRESS FIRM does not offer emergency services.
No, MATTRESS FIRM does not offer warranties.
MATTRESS FIRM offers the following services: MATTRESS SALES & DELIVERY.