Matthews Irrigation
About us
4 employees. No subs. Cost is determined by the job. No travel charges. No service charges. May contact through email.
Business highlights
Services we offer
Lawn irrigation installation & maintenance. Backflow Inspection. Landscape Lighting.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
96% | ||
0% | ||
0% | ||
2% | ||
2% |
"We wholeheartedly disagree with this customer’s recollection. Unfortunately- he was not at home for his appointment and did not request the old controller back until 2 weeks after the installation of the new controller. It is customary for us to discard any old used parts (heads/pipe/controller) when we complete a job- unless we receive a request prior or on day of service to leave all parts replaced behind. Since the controller we replaced was a 9 zone controller and his system had 11 zones - we discarded it since we had no request to leave it there and it did not function correctly with his system. Mr. [Member Name Removed] did request that we bring a controller back and we had not been back in his neighborhood to drop one yet when he sent threatening emails to disparage our reputation. We told him to keep the balance due (even though it was more than the cost of old controller) and decided to part ways ."
"[Member Name Removed], I am honestly very confused by your review. We have spoken a few times over the phone and I had set an appointment that you called to cancel at 6:51pm. We typically run the office 8-5pm and when I called this morning at 8:35am to reschedule you did not mention your unhappiness with our service? I noticed you also put December 2015 as your date of service and your winterization for that property was 10/12/15? The reason we use a P.O. Box is because we have a home office- which is very typical. Due to the seasonal nature of the business- we receive all calls in an influx with over 1100 clients which makes it difficult to answer each one when they come in. I am sorry that your satisfaction was not met- however we have not had the chance to even provide you the estimate yet? Please let us know if you still wish for us to come on your scheduled appointment for April 14?"
I love this company and have been using it for about 6 or 7 years. The company is dependable, reasonable and does good work. He might also do lawn aeration and things like that. I don't think he mows the yards or anything. I think he is expanding a little bit and now does the city inspection every spring that has to be done for the irrigation system. He usually does the work himself although he has one other guy .
He and his crew were punctual, very friendly and carried out the installation professionally.
Overall I have been very pleased with the results.
Licensing
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