LOWE'S

In the past year, alone, I've spent $4,000 at the East Columbus Lowe's, averaging over $300 a month --- and I earnestly want them to stay in business --- despite their typically poor customer service and lack of items that are available at other nearby Lowe's stores. Today's experience was a great example: My purchase totaled $100 in multiple items, one of which required me to go through over a half-dozen of their employees and about 30 minutes of my time --- during which they unintentionally did everything possible to try to keep me from buying a $60 item that they had on display, yet couldn't find in inventory (despite the fact that their computer showed 3 in stock). I finally took a photo of the bar code on my iPhone and took it and the display item to the cashier --- no thanks to the half-dozen Lowe's employees who couldn't and/or didn't want to help. I can't imagine how such a flawed organizational culture can stay in business. And --- the reason that I'm posting this on Angie's List is that there's no easy way to contact Lowe's online or by phone other than to "chat" with a photo of a smiling guy in a red vest. Again, I don't want this Lowe's to close, but they chronically seem to do everything possible to make that a possibility.

Dishwasher was in stock, install planned for 2 weeks later. Installer shows up and advises incorrect drain hoses were ordered - not long enough and needed to be made by Bosch to honor warranty. Dishwasher left in my garage. Store advised 9 of the needed hoses were in stock. Second install scheduled for one week later. Installer called the morn of install to advise the part was not at the store and needed to be ordered but if it indeed was in stock, he would pick it up and come to install that day rather than schedule a 3rd visit. Service manager at store said he would check on it and call me back, No call ever received. I told installer to come and pick up the dishwasher from my garage. I proceeded then to store to get refund. Service manager said someone was supposed to call me to say the parts were there. Yes, it could have been installed that day. Never again. Similar problem a few years back with new range order. But the price on the dishwasher was so good, I went against my better judgement to try Lowe's again. NEVER again!

Things went very well. At the store, I was showed items in my price range, explained the differences of the products and was encouraged to think about it and re-measure my space before purchase. On the day of my delivery, it was "interesting" getting my old fridge out and new fridge in. The delivery/install persons were extremely nice and patient.

I go to them because, they are convenient. It was all right, they were busy. It is a big place and it is hard to find things.

They did get back with me. They also sent a manager out to look at what I was saying. When I was ordering the doors, they kept coming from their company wrong. Maybe they should use a better contact person for the service that they provide to customers. The workers were very nice.

Contractor (works exclusively for Lowes) removed old door, removed rotten subfloor, reinforced joists, reinstalled subfloor, and installed waterproofing prior to installing new door. Contractor took the time to install new J-channel on the siding (original was not cut right) and caulked between J-channel and door. Quality of work was excellent.

unknown

They made some mistakes and their services were not above average. I would definitely use Lowe's. However, I would look into the people who they sub-contract the work to. My concern was the quality and skills of the person that was doing the work.

They installed laminate and ceramic tile in the kitchen, bath, and laundry room. They were very professional, had a lot of helpful advice, and very efficient.

Extremely long cumbersome process. Stacked Washer/Dryer set - washer bad, dryer ok - couldn't replace the system so ended up having to purchase entire new set/ washer and dryer. Service came to install, were not careful to make sure equipment was level so it rocks when working; did not untangle hoses in the back so all are crossed, made me feel as though I was a problem;

have never been treated in this manner previously. Sold me a set on the floor - was in perfect condition but when they delivered they weren't in a box or covered so the new - had dents and scratched paint on the new equipment which were not seen in the store so had to be from transport. I was told I was getting the system at a greatly discounted price - each were something like 659.00

with special discounts for getting the pair. A week later or so, saw the same set - new (not floor model) at their main competitor for 500.00 each - was really disappointed and felt I had been taken advantage of - Lowes seemed very sincere when we spoke; will have an extremely hard time ever trusting them in the future.

I have spent anywhere from $4 to a $1000 at one visit with them. Generally, their service is fantastic and their people are very knowledgeable. Usually they are eager to help but on one occasion, I had to wait to be able to find a stack person in the middle of the week on a slow day but they kind of make up for it. What I love about the store is they really try to help, they have people roaming in the store and they come to you and say, and lsquo;Can I help you?' I love them for that. They have a great customer service. The people are really affectionate. I mainly use it because it is very close to my home but whoever does their buying has really good taste. It doesn't apply so much to hardware but even with that, they have really beautiful products and a large selection of them, however I think their light selection could be larger for both indoor and indoor. That is the only product I have ever had difficulty with. The other reason is if I am going to buy something large and I did, I bought a stove, they tell me to go online, chose the item, get the product number and then come to the store to arrange the delivery, installation and all of that. So I know I am looking at their whole inventory because I combine the online shopping with the in-person service and that has made me feel so much less scared about large purchases like my stove and the range hood. When I really have to be sure mechanically, like if they would fit right and all of that, I could take hours if I need at home going to through every single item in there. Even if they don't have that item in their store, they would get it quickly and get it to me. In my case, they also offered free removal of an old appliance, which was very large and heavy, with the installation of the new one. Other places could do some of this but my impression is that Lowe's is a standout when it comes to these things. Their prices are as good as it can get.

I went back a few weeks later and Teresa was very rude to me. She never told me we needed an appointment, which I did, never showed us any cabinets, told me that the cabinet I wanted would have to be special ordered and they would have to come measure the old cabinet first. What she told me in September versus the second time are two different things. I saw a commercial that if you ordered and paid for the countertops yesterday, on the 15th, you were guarunteed that the counterstop would ordered and installed by Thanksgiving, which is exactly what I wanted. When I called to order and pay for the countertop, I was told that the countertops had to be ordered, set first, get a template made and I would be looking at 5-6 weeks before I had my countertops. I told her that wasn't going to work for me and she told me that wasn't her problem.

They did a great job! I use Lowe's on a regular basis for my home needs! They also sell items for interest free for up to 24 months, which makes life much easier!

I choose some carpet that I wanted them to install and they came out did the measurement and I signed a contract. So, I"m in the middle of working with them. The last time I used them is to buy a dishwasher from and they're a good company. They do what they say they're going to do. You pick out on what you're looking at and they got some to install it. They take it and pick it up and take it to the counter scan it and that would go to their system for install. They'll tell you that they're gonna call and they always call you within two days. When they said they're gonna send someone out, they send them out what they are suppose to do. They came out and installed it properly and did a wonderful job.

I love going to Lowe's! The people that work there are like my neighbors, they are very helpful and friendly!

I would recommend them to family members and others.

The place is good. They have a variety of selection. They have experts in each department. They are good overall.

They were excellent. Actually, I had hired someone who said he was working for Lowe's. I had to go to the attorney general's office about this person because I found out he was not working for Lowe's. Lowe's came to the rescue and took over, they put the windows in and they were very very nice. All I had to do was prove that I paid for the windows. They went after the guy. They were really champions.

They did a great job. They were quick and cleaned up. They were careful while working around our brick porch. They did not scrape or chip the brick.

Professional rep. measured our windows and gave us quote. Quote was higher than company selected.

Everything went well. The gentleman knew everything about the product and they came out a week later and installed it in our home.

They are very pleasant and professional. They are always very helpful in finding what you need.

We use them all the time. It was a good experience and they had good products. They are consistent; we know what we can find when we go in there.

They sent out a crew of 4 guys who were very well dressed and professional. They did an excellent job all around. It took them about 2.5 hours and they ripped out the old steel frame windows, installed the new, did a thorough cleanup, and showed us how to use the new windows to clean them. They really knew what they were doing and we were very satisfied. We've had good experiences hiring folks through Lowes.

I like that they are close to me and we can shop for many household upgrades. They have a nice selection of appliances. The price was reasonable for the model that we got. The delivery man brought it on time and installed it. They called us after they installed the unit to make sure the installation went well and that we were happy with the unit. It was the salesman who called.