Leisure Pools of Columbus

We had several companies come in for estimates and they were in the middle, pricewise.  They definitely talked a good game, and ultimately we chose them for their product, as it seemed to be superior to some of the competitors'.  Unfortunately, from there it largely went downhill.  We had issues with them starting from the permit application (we ended up getting the permit and variances on our own), and it continued to issues with damaging our driveway and the drainage system from our house when installing the pool (never told us they damaged it - I had to pay $450 to get that repaired).  We had some issues with the depth the pool was installed, and ended up needing 53 tons of material to bring up the surrounding land to meet the pool depth.  The pool is also a bit off re: being level from side to side; this is evident with any water on the cover or just measuring/looking at the water levels from one end to the other.  Other issues also arose, but don't need to be elaborated on here.  The only exception to mention is that there appeared to be some resistance to communicating and working well with the landscape company, which ended up being detrimental to both companies, as well as us.
On a good note - the electrician they contract out to is a good guy, and Id recommend him.  
Im still not sure what happened here, but the concrete subcontractor placed a contractor's lien on our home from not being paid by Leisure Pools.  We didn't find this out until we refinanced our home, and this ended up delaying that process by a month, waiting for the lien to be cleared.  I was told over the phone that they didn't receive payment, but was also emailed by both parties that it was an error on the subcontractor's end.  Im not sure what the truth is, but it was another unpleasant surprise that we may not have known about for years if we didn't refinance our mortgage.
We experienced very poor communication with their company and were lied to on several occasions by Casey; we were also told a few things that were incorrect.  In fact, communication and our interactions were horrible until after we filed a BBB complaint.  Matthew, the owner, did improve communication significantly after that, and if our interactions were like they were at the end, I think these grades would have been more positive (they did get a bump up in ratings from the improvement at the end).  He did end up meeting to go over the pool system this spring, which was necessary and part of our BBB agreement.

The price was okay and the interaction was fine. They started the project when they said they would and finished it on time and that is a good thing. Their professionalism was fine. Nothing stood out good or bad, but I was pleased with their service.

Work was performed in a timely and professional manner.