Lasting Impressions Hardwood Floors

This company did a BEAUTIFUL job on refinishing our floors - they are stunning! The owners do the work themselves, and it is obvious that they are passionate about what they do, and they are so conscientious about listening to what their customers want. Our job involved fixing errors that were made by a different flooring company, and Lasting Impressions did an outstanding job. The attention to detail, artistry and craftsmanship that went into their work was incredible. We learned a lot about flooring from them as well, and there is such an art to mixing stain and getting it right - that is a very important skill that only comes with experience and attention to detail. They were so conscientious about mixing the stain samples to work with us to get the color that we wanted. I can't say enough nice things about this company. If you use them you will have floors that you never imagined could look so good! These are good, good people, friendly, professional and trustworthy.

Everything was great! The floors are so beautiful! These floors had never been refinished; the house was built in 1940. The original finish had worn off in high traffic areas and dirt/grime/etc had been embedded into the wood. I thought many stains would remain even after being refinished. But, no, all of the dark areas of dirt/wear/tear in the high traffic areas were gone! Several dark marks of damage were also gone after the refinishing (some did remain but that was just fine)! Ted was very responsive through email; he answered all my questions (and a few repeated questions) very well and professionally! I never even met Ted (my husband did) but communicated regularly with him through email. He cleaned up after his work, which is often challenging to find in contractors. I highly recommend this company! I am hopeful we can have our upstairs floors refinished in the near future.

Rick was able to work with the dates that I needed. He came, got everything done, kept me updated since it was a house I wasn't coming home to see every day, and gave me advice on how long to let it set before walking on it or moving new people in. The next time I went, I was amazed at how beautiful the floors were and how satiny they felt on my bare feet. I'm kind of jealous that I don't get to live on them! I may just have them come to do the ones in my primary house...

We hired Rick to refinish the hardwood floors in the upstairs of our new house. The house was built in the 1920's and had been carpeted for who knows how long! Rick restored the floors to brand-new. He was very efficient and was able to get the floors done on very short notice.

Amazing! Ted Talbott and is family are quite frankly exactly what every homeowner on Angie's List is looking for in a small business. Honesty, integrity, high standards for their work are just 3 immediate things that come to mind. Ted refinished our hardwood floors over 3 years ago and they look as amazing now as they did the day after he finished the work. He is very respectful of your home while working, and he only settles for the highly quality of work. From my experience, Lasting Impressions is that company that does NOT CUT CORNERS, and truly cares about their work. I say this as a homeowner who does a lot of DIY work on my own and pays a lot of attention to detail when people are working in my house. I recently asked Ted to come back out to my house to touch up a few areas of the floor that my young son puts dents in, and Ted was more than willing to come out for even such a small job. Once again, his work is fantastic and even more important he is just an overall great guy! I love supporting family run businesses like this especially in the day when you hear about so many other companies out there trying to take advantage of home owners. In my opinion, if you ever need anything done that pertains to hardwood flooring, I wouldn't even think about calling anyone else other than Ted at Lasting Impressions. I had 3 companies bid for my job initially and I am so thankful I chose Lasting Impressions. They have a customer for life in me!

GREAT! They were very professional! Ted gave me a date they would start and finish and stayed on schedule. If they were going to be ten minutes later than expected (which only happened once) they contacted me. He explained the entire process and was patient with all my questions, as was his assistant. The sanding process was not nearly as messy as I thought it would be and they were very tidy. He worked very hard to be sure that we were 100% satisfied. For example, Ted worked with the stain to be sure it was the exact color we wanted: he is very knowledgeable in what he does so he made that very easy. Each person associated with Lasting Impressions was always polite and pleasant. I highly, highly, recommend!

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Ted and his assistant  were very prompt, professional and courteous.   They sanded and re-stained the floors in our hallway, foyer and 1/2 bath.   They did a beautiful job restoring our floors.  I would highly recommend them.

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I needed a refinish on 6 levels of our wooden stairs that were deeply scuffed from our dog running up and down the stairs.

They were prompt every day (it was a 3 day job adding stain/gloss coats).  They cleaned up after the job each day and it was spotless.  They matched the stain beautifully.  I have tile instead of hard wood floors so the only reason I didn't rate the cost is because I have no idea what the going rate is to restore damaged areas.  I paid 950.00 and I'm thrilled with the results so I couldn't ask for more than that outcome.

I highly recommend!

They did fine work.

Let me start by explaining our situation before hiring Lasting Impressions.  We purchased a 100 year old house with carpet throughout and knew that it would probably be a disaster when we looked underneath, but we were still hopeful.  What we found was that the original pine floors had been horribly neglected.  There was a significant amount of missing boards, termite damage, blotches, large patches that were stained a different color (the previous owners actually stained AROUND an area rug...), and hundreds to thousands of nails, screws, and staples.  After cleaning up the mess of nails and staples and loose boards the best we could, we started shopping around for flooring professionals.
We ended up getting quotes from 5 different companies.  In the end the decision to go with Lasting Impressions was an easy one.  The price was competitive, and our first experience with Ted was incredible.  After spending 45 minutes with him to show him around our house, it was clear that he valued customer service as he took extra time to explain options, expectations, and the nature of the work that would be required to restore these floors.  It was also immediately clear that he is just genuinely a good person, that he takes pride in his work and has great attention to detail, and that he was not in this business to take advantage of people but rather to make an honest living and provide a quality service for those in need.  The last thing that really sealed the deal was the amount of reviews that confirmed our first impression of Ted and his crew and also touted their ability to match the stain on old boards and new boards (which was a necessity for us).  In fact, there were other contractors who told us it couldn't be done and that we should just put down new floors throughout the house (this would have been very expensive and would not have maintained the original character of the house).  Lasting Impressions proved them wrong.
The team did not disappoint.  Throughout the 10 day process of reviving these floors (we weren't living in the house yet so we just gave them the keys and told them to work on it when their schedule allowed), they treated the house as if it were their own and left it cleaner than when we handed the keys over.  As if the initial state of the floor wasn't enough of a challenge, Ted and his team handled a handful of curve balls that were thrown along the way:
Curveball #1:  The places where the previous owners had stained AROUND area rugs rather than just picking them up (we know...dumb) caused a lot of problems.  Because of the way they had been treated the difference in color just would not come up after multiple rounds of deep sanding with rock paper.  For anyone else this would have been a game ender, but Ted and his team were able to artistically blend the two colors together as good as you could hope to the point where you would never notice the differences unless you knew they were there and stared at them for 30 seconds.
Curveball #2 & #3:  Throughout the two weeks that the Lasting Impressions team was working, we were also doing construction on the rest of the house.  This included tearing down walls, refinishing closets, and tearing out shoe molding.  A couple of times our meddling resulted in more work for the Lasting Impressions team and in one case actually resulted in them having to redo some finishing work that had already been done.  In all cases Ted was very understanding and continued to work through the additional challenges.  As for the closets, we added about 130 square feet of pine flooring ourselves halfway through the job to save some money, and Ted and his team did all the sanding and finishing for us.  I am pretty convinced that Ted would have done this without charging us (because that is the kind of guy he is) or at least not charging us the market price for this mid-job change, but I insisted that we agree on a new price to account for the extra work that we had added for his team.
In the end we couldn't be happier.  Ted worked with us to find the perfect stain color by laying down patches, sanding them up, and then laying them down again after we requested some adjustments.  This iterative process is a great selling point as I imagine most contractors just throw down a stain and you are stuck with however it comes out.  The Lasting Impressions team was also able to blend the new and old boards with artistic perfection, as well as cover up the area rug blotches as mentioned previously.  They pulled as many nails and screws out as they could without damaging the floors, filled in large and small holes throughout the house, and finished the floors with the attention to detail that you would put in if you were able to do it yourself.  They even went the extra mile to patch boards that weren't discussed in the original quote, and build a custom front-door step-down for us (again not in the original quote/discussion).
This is the best investment that we have made in this old house so far.  The craftsmanship displayed by Ted and his team have turned this old house into a completely new home, and I am sure that every dollar we have payed and more will be returned in the value of the house.  If you are going to spend money getting your hardwood floors done, get them done right, and go with Lasting Impressions.  Enjoy the before and after pictures (see if you can guess which are before and which are after!)

We were very happy with all aspects of the work--the initial contact, consultation, and estimate, the actual refinishing, which involved lots of sanding, buffing, and the application of three coats of finish, and follow-up.  The work was done professionally, on time and on budget.  We recommend Lasting Impressions very strongly, with no reservations.

Ted, Brian, and Rick had done work for me before. They installed a new wood floor in my kitchen, sanded and stained my dining room, and stained the new kitchen floor to match seamlessly with the dining room with the older wood. They did such a great job, and were so nice to work with before, that I wouldn't think of hiring anyone else to complete the work in the rest of the house. Ted is a hard worker and does amazing work. He's devoted to making sure the customer is happy. Brian is a real artist with wood, and Rick is a magician with the trim and repair work. They are an unbeatable team and did I say they are great people to spend time with? If I buy another house they'll be on my list to call. Thanks guys!

Lasting Impressions did such a beautiful job refinishing the oak floors throughout my house (see my review dated 10/20/13), that I hired them again when having the kitchen remodeled.  The kitchen floor wasn?t in great condition so instead of refinishing, it need replaced.  Rick did a beautiful job installing the narrow 1-1/2 inch oak flooring.  He also replaced a few bad boards in the doorway, installed new wood facing on four stair risers, and ?toothed-in? new boards between the kitchen and foyer to blend the transition beautifully.   He could have simply installed a board across the threshold where the two areas meet, but this method is so much better - and professional - looking.  Lasting Impressions does it the right way!  The existing oak steps were scratched up quite a bit but Ted worked to get them back into great shape.  Ted and Brian once again did a beautiful job of sanding and polyurethaning the new floor, adding just enough tint to the poly that the new floor blends with the 90-year old floor in the rest of the house.   Everyone - including the contractors working on my kitchen - has commented on how great the floors look. 
Rick took two to three days to install the floor - which is a little longer than normal because of the narrower boards as well as the entrance requiring some ?toothing?.  Ted and Brian took three days to sand and apply two coats of poly. 
Another positive about Lasting Impressions is their communication.  Ted ALWAYS returns your calls and ALWAYS keeps you apprised of the schedule.  They really care about giving you a floor you?ll love.  I would recommend them to anyone wanting good customer service and beautiful hardwood floors.

Ted is very professional, friendly and fair. They kept the area enclosed so dust emissions around the house was minimal; almost non-existent. And they cleaned up daily. Ted took time to explain the processes, and to answer my questions. He showed us samples of stain colors and explained how it would look in the long-run, so we knew how to choose the finishes. The job ended up costing a bit less than what he had originally estimated. I definitely recommend this company.

I worked with Rick and he was absolutely excellent. I have never seen a guy work so hard by himself. He did our entire downstairs in a weeks time including molding. And did an excellent job and I was so impressed.

My house was built in 1924 and although the oak floors are in pretty good shape (must have been covered with carpeting for many years), they needed to be cleaned up and revived.  After getting estimates from four companies, I selected Lasting Impressions mainly because of Ted taking the time to explain his process and offering different options.  He seemed to know his business and was genuinely interested in giving the customer a floor they'd be happy with.   Also, I'm working with several contractors right now who all seem to need a lesson in communication.  That is definitely not an issue with Lasting Impressions.  Ted was consistently prompt in returning my calls and always kept me informed of schedule updates.  
When work began on my floors, there were three spots where old registers had been located but replaced with plywood when carpeting had been installed.  Rick took out some of the flooring in those areas and laid new hardwood.  He's very skilled at what he does because the new blends in with the old beautifully.  Ted and Brian then proceeded to sand, buff, then coat the floors with two applications of polyurethane.  The results are beautiful.  I was worried the color would be too orange or to brown or too something, so Ted took the time to apply a couple of small sample areas for me to consider.  He also had suggestions for different ways to spice up or tone down the colors.  I wanted the floors to look natural so he advised going with the oil-based poly and no stain, which I did.  Ted was right.  It brings out the beautiful grain of the oak and the tones blend with the rest of the non-oak woodwork in the house.  There was one very dark stain in the middle of the living room which Ted was able to work on and remove completely.
Ted, Brian, and Rick are all very competent, skilled and courteous flooring professionals.  They take pride in their work which shows in the excellent results they achieve.  One of my next projects will be the kitchen renovation and I will be contacting Ted and his team when it comes time to do the floors.  I certainly recommend Lasting Impressions to anyone wanting beautiful hardwood floors!

Rick did a great job . His craftmanship is excelent. The floor is beautiful and wife is happy .  Life is good!

We couldn't be happier.  The reason we picked Lasting Impressions was the time Ted spent answering questions during the estimate, explaining details of the process that we hadn't thought of and that other companies didn't mention. 
Overall Ted and crew delivered as promised from start to finish.  The crew was here when they said they would be, let me know what the days work entailed, and always cleaned up after the end of each day.  The job was done in two parts - laying the new wood, then sanding and finishing.
  
A few points on Ted and his cousins:

    - Everyone knew what they were doing, and each had the attention to detail that Ted showed during the estimate.  Brian was able to get some wooden vents out of our existing floor that the previous maintenance coat had sealed in.  They also took the time to clean between each of the slats so that when reinstalled, they looked new.  They also numbered each vent and added a directional arrow so that when pulled in the future for cleaning, we'll know where they go AND which direction they face (important as they're sanded in place and will be level with the surrounding floor).
    - They enjoyed working with each other.  This isn't something I thought about at the beginning, but looking back seemed worth mentioning.  Related to this, they actually care about the finished product
    - Ted took the time to answer my questions, each time I asked.  Ted also asked repeatedly if we liked what we saw, and if everything was looking like we expected. 
    -  They worked as if it was their own house, and wanted the job to look perfect.
 
A few points about the job: 
    - The wood around all the door jams, and the connections to other rooms look great.  We connected to two rooms of carpet and two rooms of tile, and each look great.  
    - We had existing shoe mold in our kitchen which was laid upside down (long side horizontal instead of vertical).  We we pulled up the existing shoe, it was obvious why - the wood laid in the kitchen left gaps and if the shoe was laid correctly, you would see the gaps.  I learned about this when I saw Brian fitting a small filler piece of wood into a gap during the install process.  There was no "hey, you've got this problem," just a fix.  Ultimately, there were two or three other places where gaps needed filled, and Ted filled them.
    - We had a hard time with picking a stain and finish, and Ted was patient and very helpful by putting down four initial color samples (and a fifth the next day as were were discussing options).   The samples and his explanation of how different types of wood absorb color differently helped us figure out what we liked and didn't, and ultimately what our finish would be.
    - The job was started and finished in the timing that was promised, and Ted was flexible enough to work with our family schedule.
 
Again, we're thrilled with the result.  When we're ready for the next project (stairs/bedroom), we'll call Ted. 

Ted was very responsive and honest about when he would be able to complete the job.  He called several days in advance to tell us when the work would begin and showed up on time.  The whole job took several days and he showed up when he said he would each day. He was very good at matching the color of the floor with existing hardwood flooring in the house.  The floor looks fantastic.

Amazing outcome and professional in all aspects of the work they performed.  We asked Ted to refinish approximately 1400 sq.ft. of hardwood floor and install about 200 sq.ft. in a small den.  I secured quotes from 7 flooring companies and selected Ted because of his attention to detail and clear passion for his work.  He was also not trying to "sell" us anything.  He took time to fully explain what our options were and presented clear alternatives about stain color, etc. based upon the wood type we had and the work he was going to do.  They also took the time to fill 5 pencil sized holes on one of the steps, stain it to match and even color in the surrounding grain of the wood to blend it.  If you weren't looking for the holes, you would never find them.  I think you can call multiple companies to compare like we did, or just call Ted and save yourself the headache without compromising on quality.  This was an unbelievable experience with a quality, professional and honest small business man.

What impressed me the most about their work was how careful they were.  They had to work around many spindles as well as carpet on our stairs.  They got everything sanded, stained and refinished without a mishap.  Very impressive  They covered my stainless steel appliances in the kitchen so there would be no scuff marks as they worked  They helped us organize things so that we could stay in the basement rather than move to a motel.   We did not think the odor was terribly offensive.  There was certainly a lot less sanding dust than I had expected.

My experience with Lasting Impressions was excellent from start to finish.  They are professional, knowledgeable and take great pride in their work.  Ted and Rick worked hard to make sure my floors looked just the way I wanted them.  If you need to have your floor refinished, this is definitely the company to call.  My floors look amazing, Ted spent hours with me trying to make sure I was happy with the color choice and his recommendation was right on.  Lasting Impressions is a family business and they truly care about each refinishing project they are working on.  I found this company on Angies List and read their wonderful reviews and I can understand completely why this company is so highly rated.

They were sub contracted by another company that did my kitchen remodeling.  I did not call them directly.  I don’t know how much the cost for their part was.  I didn’t pay them directly.  They did a fabulous job of matching the stains to the next room.  They were professional.  They listened to what I had to say.  They did an incredibly good job on what was really a battered floor.  The quality of the work was excellent.