KMA Electric, Heating & Cooling
About us
KMA Electric and Heating & Cooling are your trusted local experts for residential electrical and heating & cooling service in Columbus, OH and surrounding areas! Serving the central Ohio community for over 23 years, we are a time tested and Better Business Bureau accredited company that stands behind its workmanship. You will feel secure knowing that we will be here tomorrow to back up the 100% satisfaction guarantee we give you today. We offer every client multiple solutions, with pricing upfront, which allows you to make an informed decision regarding the service you need. Clients tell us they appreciate being made aware of all of their options. All repairs and installations are provided by our experienced professional technicians who can be trusted to complete their work quickly and efficiently. Our commitment to ongoing training, ethical business practices and fully stocked service trucks are a few of the things that cause our clients to rate us an A+ with the BBB. It's also what earned us the Torch Award for Ethics from the BBB in 2015. Our extensive experience and commitment to ‘wowing our clients’ are what drive us to complete every service call on time and within budget. ‘We Make Service Happen’ is not just a slogan with us. We live it!
Business highlights
Services we offer
We offer electrical repair, cooling repair and cooling service., electrical service, heating repair, heating service
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
41% | ||
6% | ||
6% | ||
6% | ||
41% |
"Ms [Member Name Removed], We’re sorry that you feel so strongly about this situation, and that you feel that this rating is warranted. We strive to please every customer, and this job for your father was no different. If you consider our point of view, we received the call for service, we showed up as we said we would, we fixed the problem as we said we would, and we charged what we said we would. At any time the call could have been cancelled, the quote could have been contested and we could have been asked to not perform the work. The amount of time that a job requires is irrelevant; we do not charge by the hour, but rather by the job. Since we did everything we said we would, in a timely manner and within budget, the rating that you left us is completely without merit."
"Ms. [Member Name Removed], Thank you for your review. As with all of our customers, we provide pricing upfront, before any work is performed. We apologize if the cost was not to your liking, however our estimates are free and come with no obligation to have the work performed. Jobs in the home service industry often necessitate a second visit; the repair sometimes requires specialized or brand specific materials, or an unforeseen obstacle comes to light, etc. Regardless, if you would like to discuss this situation with us, we'd be more than happy to. Please call us at 740-366-0707 if we can do anything to help in any way. Thank you!"
"Thank you, Mrs. [Member Name Removed], we appreciate your kind review!"
Due to the necessity of needing to re-evaluate the installation plan in a somewhat impromptu manner, some components had to be located, ordered, and/or picked up, delaying the installation process; and the finished installation at the transfer switch was somewhat different than described during the assessment. Our installation required a substantial trench (approximately 125 feet) for the cables from the generator and house propane supply being replaced as part of the project; included in the original installation assessment. The trenching equipment utilized was somewhat in poor repair, but serviceable; issues during the trenching operation further contributed to the project's delay. To the installation crew's credit, weather conditions were miserable, 95+ degrees, very humid, the entire project was in direct sun, they worked 10 to 11 hours both days of the primary install and the lead actually returned to resolve a troubleshooting problem with the test run on that Saturday morning to complete the installation. I was somewhat perturbed by the conduit installation under the deck, but not a major issue, easily resolved. KMA provided the quoted product, although slightly off schedule, in less than optimum weather conditions, at the quoted price. They did an excellent job of coordinating their work with the propane supplier, providing ample guidance and notice to facilitate a seamless transition from the original propane supply to the new.
He also repaired a burnt out junction box in our finished basement. The current wiring was not very clean and did not properly follow code. He repaired the junction box, trimed up wiring and stabled it down properly. He also installed a breaker on the outlets facing the unfinished side to conform to code.
The work was quick and he did a great job.
Licensing
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