JT Services Lawn Care

It's going very well. I like their work. I will use him again.

quick and easy

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It went very well. I am quite satisfied.

unknown

I have used this company for the past 5 years to mow my lawn and clean the driveway and sidewalks of snow. The price is more than reasonable. They mow, edge, and sweep the sidewalks.  They also plow the driveway and sidewalks. If I have a question, I contact them and always get a timely response. My lawn is huge and they do a great job. There are no grass clippings left on the sidewalk, driveway, or street. They also edge around the sidewalks.
They also plow my driveway and sidewalks. They usually are there very quickly, without my calling them. I have an agreement that they will plow without my calling them when the snow reaches a certain height (which I think is pretty standard for plowing. I don't want them take the time to call me and tell me they're going to plow as one person complained. Just do it!) Only once did it take them a bit over a day, and that was after a snow then ice then snow. They were hand shoveling walks because the snow blower wasn't getting through the ice.

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I have used JT and his crew for over 5 years now.  I used 2 different fertilizer companies and my lawn still looked horrible.  The grass was thin with large bare spots.  I started with JT applying the necessary products and cutting the grass.  As I started see amazing results I added more services.  Today JT does all work on my yard to include grass cutting, fertilization, aeration, overseeding, spring cleanup, new .plants, mulch and irrigation system start up and fall shut down.   JT's prices are reasonable for the quality of work I receive.   I have used other landscapers, grass cutter and fertilizer companies and their prices were higher and the yard was barely acceptable. 

As with life not everything goes as planned and when I have had a question or "issue" JT or Diane has responded within a very reasonable time.  I understand the season and the weather have an impact on how busy they are and do not expect a same day response but have never waited more than a day or two at most.

I am beyond pleased with how great my lawn looks they have even gotten the grass along my paver patio to grow which is quite a feat since I had spent years and many dollars with no success. 

I would definitely recommend them to anyone who wants a yard they can be proud of.

unknown

I had pre paid for a lawn program for 2014. I noticed my neighbors who had other companies had their first treatment done. I called to see what the delay was and they said they would get to me that week. Saturday came and went and they hadn't showed up and so I called them and the message on the machine had been recorded and they said they were busy and they would get to it, in fact they would get the first and second treatment. I called again to explain my displeasure after they didn't show up and spoke to someone and was promised they would get to me. From then on it went straight to the answering machine, and still have not heard from them.My husband called today, and still received the same message.

We had used their service for aeration in the past and was happy with their work so decided to try them to take care of our lawn fertilization last year. We didn't sign up until the first of April so we were a bit late getting started. We assumed they would make up the applications through the season. We had to call several times and got no response and e-mailed several times where his wife did finally return a message that they were behind and would be out soon. They finally showed up end of May first time. We received 3 more applications that we know of as they left paperwork for those. We did not receive the Grubb applications and they did the fall aeration in August when the ground was hard as a rock so they barely scratched the surface. They also did our neighbors yard and their aeration was done in October. We think they somehow confused us with our neighbors because they listed our neighbors wife's first name on our paperwork which we e-mailed and called about several times to correct with no reply. We called and e-mailed about the aeration timing  and that we thought they had missed applications and again got no response. The only response we ever got was from his wife saying they were behind in the spring. We did however get a bill for renewal for this year. I would not recommend using these guys. Very poor or no communication. They did not perform the services we paid for.

These guys dropped me without notice because I could not afford to have my lawn mowed every week. I had it done every other week. They also put you on a list for snow removal and anytime it would snow would come remove without my
permission or knowledge. I only requested the service one time and was not informed I would be put on any list. They would not return my calls in a timely manner.

I have delayed publishing this to give them time to resolve the issues; I should have known better as it started out with me having to call them twice just to make an appointment.  When I finally heard from them it took another call to get estimate and proposal.  I was out of town when they came; by the time I got home a couple of days later and inspected the workmanship I was not happy.

1. 1. Weeds and grasses were already growing thru the mulch in many areas (I have pictures and emailed them)
2. 2. The top soil was not leveled on my lawn and they clearly missed some areas
3. 3. grass seed was everywhere including the beds.  Now every crack on my sidewalk and driveway has grass growing but not everywhere on my lawn (I cleaned up as much as I could see).  And just sprayed roundup on the grass in cracks.
4. 4. A month later I have weeds everywhere but mysteriously they have been dying, must have been sprayed...so someone is coming onto my property without my knowledge or approval and spraying.   Now 2 months later, I have had to use Roundup twice and my beds look like they did before JT started except they have mulch on them.
5. 5. the beds were barely edged (and where they were not even in straight line), the mulch only 2 inches deep max and not level in application.  I know have mulch with dead weeds and grass on it.

I paid a grand for this?  I am a better consumer than this.
At least I was smart enough to pay with credit card and after calling JT who agreed to call me to meet at my home (he never did call back); sent another email with pictures to show him my issues early on; I am disputing the charges in full.
I am reasonable and willing to pay him something for dirt and mulch, but what I really wanted was the job done right.  The mulch moved, beds cleaned and de-weeded, pre-emersion killer put down, clean new mulch added and leveled with pre-emersion on top; top soil added to areas missed, seeded; crab grass prevalent around my driveway removed and new soil/seed added...
By the way his address is Gahanna (according to his invoice) not Columbus as shown on the List...that should tell you something too.  No attention to detail.
Six weeks later...I hear nothing from them or the credit card company.  Then I get a letter from his lawyer demanding payment that his client attempted to collect what is owed multiple times.  I contacted the credit card company and they never received any contact from the contractor.  He never contacted me about payment.  I talked with his lawyer in a reasonable manner and offered to pay for materials in full, but not the poor workmanship, about 78% of the total bill.   I thought this was more than reasonable.
Today I heard from the lawyer again and they declined my offered and demand payment in full.   I am now going to post this review.

6/28/2013 Update -- I sent them an email 3 weeks ago (with pictures of the poor work) and received no reply.  Also no reply from my email of 5/8.  Yesterday I was informed by my credit card company, by email, that they never received any communications from the merchant and therefore are honoring my dispute with a credit in full.  However, I am not a deadbeat and I sent another email today to JT that I am paying him $700 as payment in full (deducting for poor workmanship per his itemization and my extra expense to have to fix his poor workmanship--excludes my labor).  This is more than reasonable and fair.  I then sent an electronic check per the email.  I consider the matter closed and will not be intimidated by his threats of legal action.

Overall, the company does a great job. The lawn mowing service is done very well.  The yard has never been damaged from the mowers and they take there time to do a good job.  Pricing has always been fair and they have performed other landscaping services on our property.

10/15/2012 - To solve dead grass problem, JT Services recommended double-aeration with grass seed overseeding.  This was the last week JT Services was performing this services in 2012 to allow seed to germinate.  I have used JT services for regular aeration in the past without issues.
Apr 2013 - Called 3 times to ask them to redo overseed.  Grass did not come up at all.  Told that Oct 2012 timing was bad and grass seed partially germinated then froze.  Offered to come back out on 4/27.  I paid to flag invisible dog fence (and my sprinkler heads).  No show, no communication.  Called back and told equipment failure and one tech was out that day.  Rescheduled for 5/02.  Work was completed, but only the worst section of the back yard, leaving bare spots on sides of yard and by street (live on corner).  Tech aerated directly across the flags marking the invisible dog fence, even bending over some of the flags.
Called back on 5/03/13 to inform owner that tech damaged dog fence.  Said would come out to fix.  Took about 6 days.  Noticed visible line 1/8" down in yard.  Should be 2-5" deep, and  Dog fence still broken.  Don't have weeks to get this company to fix a fence needed to keep the dog in, and don't want sued for someone or someone's dog getting bitten by my dog. Contracted with Dog Fence company to repair it correctly, fixed next day, and seeking re-imbursement from JT Services ($95) as of 5/22.  I paid twice to have dog fence marked (Oct and Apr) to prevent this issue.

Overall experience over two seasons was excellent.

**update - for the last 2 years, I did the prepay service, and due to weather (droughts, etc) not all treatments were put down.  That in itself is not a problem as it is best for the lawn.  The problem is that I had to bring it to their attention both years - and that is simply not the way it should be.  I expect them to be on top of these things and notify me to make it right.  Our business relationship is over. 

I started using JT back in 2010 after some problems with another service company.  After the initial meeting and assessment, they have consistently shown up as I expected.  With their annual prepayment program, it's made this another household chore I just don't have to think or worry about.  I also like that they've communicated changes to their programs/chemicals used when results weren't as expected.

And, what was JT's response to all this?  The first time the lawn wasn't done right, JT sent someone right out to fix it.  But then, things went "south."  When the problem repeated itself, JT simply failed to respond to emails and telephone calls.  I'm not sure what happened to this once excellent and reliable lawn care service.  Nice people doing a less-than-acceptable job!  We won't use JT again and won't recommend him to our neighbors.

They are mowing, fertalizing, and handling upkeep around our yard while it is on the market.

We spent probably $300 on that service.  Everything with their service was good.  My husband interacted with them.

I rate high for the professionalism and mostly for high for quality for work (some reason, I just cannot get enough mulch for couple of trees in the back yard). The prices charged for service is disproportionately high in spite of other positives, and I also noticed lot of nickel and dime charges this year - in pruning the small pine tree cones, which I thought was included in the estimate but denied at time of service (I did it myself), minor changes in new bed size (not done) and planting 1 extra small plants (paid extra). While I agree changes are changes, when you are paying a premium price you expect minor changes to be accommodated, if not why pay the premium? I had also hired him last year for lawn annual pre-paid lawn fertilization program, while they did a decent job it seemed like they were short handed which required e-mail queries and reminders to get fertilization job done few times.

They were good overall and I've been using them for a couple of years. They are priced very well and do exactly what they say they are going to do.

This is my second complete year using their service. This year was wetter than normal and despite my efforts to keep them from mowing specific areas, the service person would mow them anyway leaving many areas bald. My lawn looks worse than ever, and tho they were saving me time, I had to cancel service to I can repair the damage.

They were good. We would rate them highly.

We had a small hitch in that our job didn't get put on the schedule as originally discussed. When I called the office to inquire they were very apologetic, and even offered to have the guys come out on a Sunday (of a holiday weekend) to do the work. We weren't in a big rush, so we asked them to come out the next week We They were great. The guys worked very hard, and were extremely careful and courteous. They did fantastic work! We love how the yard looks!