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Infinity from Marvin Columbus

4.7(
80
)
New Window - Single - For Business, New Windows - 3-5 - For Business, New Windows - 6+ - For Business,

About us

Backed by a company with over 100 years of experience, Infinity from Marvin has built its reputation as a leader in premium window and door manufacturing and we bring that industry experience direct to homeowners in the Columbus area. We specialize in replacement windows and patio doors, and we strive to make the process as turnkey and worry-free as possible. Our windows and patio doors are made of our proprietary Ultrex® Fiberglass and were designed by Marvin experts to replicate the look of traditional wood windows while providing modern features and low maintenance. Infinity from Marvin windows and doors are high performing, energy efficient, and long lasting—they're built for life. We provide every customer premium windows and doors and 5-star customer service. Schedule a free, no-pressure appointment to discuss your project and get a quote.

Business highlights

113 years of experience

Services we offer

Full service retailer of Infinity from Marvin fiberglass replacement windows and patio doors. From product selection and sales, every detail is taken care of, from start to finish., to installation and service--with Infinity from Marvin

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.780 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
85%
4
6%
3
3%
2
5%
1
1%
Write a review
Showing 1-25 of 80 reviews
Nicholas K.
Dec 2019
5.0
Yes, I recommend this pro
It took a while to get the materials in and the installation date set, but the work was fast and professional.
Response from Infinity from Marvin Columbus

"Thank you for your review [Member Name Removed]! We are glad we could get you speedy and quality customer service. If there is anything else we can do for you, please let us know!"

Steve H.
Dec 2019
5.0
Yes, I recommend this pro
The install was great.
Response from Infinity from Marvin Columbus

"We're happy to hear that your project went well! Thank you so much for your business, if you have any questions or if there is any other way we can be of service, please let us know. Enjoy!"

Sandra G.
Oct 2019
5.0
Yes, I recommend this pro
$26,000
We are very happy with the project!
Response from Infinity from Marvin Columbus

"Fantastic! Our team thanks you for your business and we are pleased that you're happy with the results. Enjoy!"

Brett S.
Dec 2018
5.0
Yes, I recommend this pro
$16,000
The team showed up on time and were knowledgeable on putting in the windows. Windows were a little out of my budget, but I felt I was getting a much better window. Windows were installed about 4 weeks ahead of schedule which was a nice surprise.
Thomas H.
Apr 2018
5.0
Yes, I recommend this pro
$140,000
Outstanding experience. With big jobs I don't expect everything to go perfectly but I do expect the company to provide prompt follow up service. In this case WindowPro delivered (as they were known at the time of our install) delivered. The first set of windows were not the right size. A complete new set was ordered - no questions asked. The install team was fast, efficient and professional. The job was estimated at 3 days was complete in 1 1/2 days. After final installation, no defect was too small to put on the fix list. Defects were fixed to my satisfaction.
Response from Infinity from Marvin Columbus

"Thanks [Member Name Removed] ! We are always happy to hear from our customers, and are glad that we delivered to your satisfaction. Please let us know if there is anything else that we can do for you. Infinity from Marvin Team."

Tom & Sammy M.
Apr 2018
5.0
Yes, I recommend this pro
$16,000
They did a professional job and recommended painters that we can use, I will use them again and the sales person was very good.
Response from Infinity from Marvin Columbus

"Thank you for your review! We value our customer's feedback and are happy you had a good experience with us. Please let us know if you need anything else."

Federica S.
Apr 2018
5.0
Yes, I recommend this pro
It went very well. They were a little late but they did call to let me know. The install was smoothly done without mishaps and they cleaned up what ever mess they made.
Response from Infinity from Marvin Columbus

"Thank you for your review. Customer service is our top priority and we are happy to hear about your expriance with us. Please feel free to reach out if there is anything else we can do for you. Many thanks, Infinity from Marvin Team"

Richard B.
Mar 2018
5.0
Yes, I recommend this pro
We were very pleased with the product and the work completed.
Response from Infinity from Marvin Columbus

"Thank you, [Member Name Removed], for your review. We are happy to hear you are pleased with your experience, your kind words will be passed along to our team. Many Thanks, Infinity from Marvin"

Jeffrey W.
Mar 2018
5.0
Yes, I recommend this pro
$21,000
Sales rep was very professional, knowledgeable and conscientious of our time. Estimated time of install was accurate although there was a miscommunication before the start date. The installers were professional and seemed to know what they were doing. Installation after 2 years still looks great. A follow up adjustment to the latches was performed and we have had no issues since.
Response from Infinity from Marvin Columbus

"Thank you for your feedback, [Member Name Removed]. Please feel free to reach out if there is anything else the Infinity from Marvin Team can do for you."

Carrie B.
Mar 2018
5.0
Yes, I recommend this pro
Very well.
Response from Infinity from Marvin Columbus

"Thank you, [Member Name Removed]! Infinity from Marvin Team"

Linda H.
Mar 2018
5.0
Yes, I recommend this pro
$15,000
Very smoothly. These are excellent windows and they were well installed. No problems.
Response from Infinity from Marvin Columbus

"Thank you, [Member Name Removed], Please feel free to reach out if you need anything, we are here to help. Many Thanks, Infinity from Marvin Team"

Donna K.
Mar 2018
5.0
Yes, I recommend this pro
They did a great job
Response from Infinity from Marvin Columbus

"Thanks, [Member Name Removed], We love hearing from our customers. Please feel free to reach out if there is anything else we can do for you, we are here to help. Many Thanks, Infinity from Marvin Team."

Ken K.
Mar 2018
2.0
$10,000
The job caption was not nice. Crude and unprofessional. Did an average job. His worker son was excellent. The product is sub par. The finisher didn't do a top quality job.
Response from Infinity from Marvin Columbus

"[Member Name Removed], We are sorry you did not enjoy your experience with us. Customer service is our number one priority and we would love to make it right. Please give us a call at 614-781-9600 so we can review the details of your project. Thank you, Infinity from Marvin Team."

Ken D.
Mar 2018
5.0
Yes, I recommend this pro
Quick, efficient and came out perfect.
Response from Infinity from Marvin Columbus

"Thanks [Member Name Removed] We love hearing from our customers. Please let us know if there is anything we can do for you to make your experience even better. Many thanks, Infinity from Marvin Team"

Amanda O.
Mar 2018
5.0
Yes, I recommend this pro
The work was great. Everything was clean. Everything was taken cared of timely. We had one little problem but they have mediated it very quickly.
Response from Infinity from Marvin Columbus

"Thank you [Member Name Removed], We are always happy to hear about our customers' experiences. Please let us know if there is anything else Infinity from Marvin can do for you. Many Thanks, Infinity from Marvin Team."

Bob M.
Mar 2018
5.0
Yes, I recommend this pro
Great.
Response from Infinity from Marvin Columbus

"Thank you [Member Name Removed] - Infinity from Marvin Team"

Jared S.
Feb 2018
4.0
$24,500
Our experience was a bit of a mixed bag. We considered 4 different window companies and ultimately went with Infinity from Marvin because of what we perceived to be the superior quality of the window construction, product, service and install excellence and their reputation. Of the four we considered, Marvin was considerably more expensive than all but RBA (including for another Fiberglass competitor). Our salesperson appeared to be forthright, honest and likable, but there were several items about the experience that rubbed us the wrong way including: 1. Marvin was the ONLY company to explicitly price a lead-based paint surcharge, but the test for lead-paint wasn't done until after the contract was signed and deposit paid. Our salesperson led us to believe that despite our home being built in the 1950s, he had installed windows for years and would be "very surprised" if we had it. To our ignorance, we believed him. Ultimately, we had lead paint (which we subsequently learned should have been a no brainer), but the creative wordplay from the salesperson cost us ~$1000, which would have made his price a lot more competitive to his fiberglass competitor. This was frustrating in part because, when considering between Marvin and another competitor price was obviously a consideration. 2. The length of time for deposit to install was absolutely a crapshoot. We paid our 50% deposit in early November and were told that it would likely be an end of 2017 or very early 2018 install. When they called to setup install, they initially scheduled something for mid-to-late February but basically said they would call again to move up the scheduling date, which they ultimately did, but not without some arm ringing. 3. The first day of the install, we had a minor amount of snow and freezing rain, and they called to cancel well after their expected arrival time. The cancellation was not unexpected, but consistently there seemed to be a lack of respect to the fact that we both work during the day and were using time off for them to arrive. I will say though, when they did arrive they were completed in 2 days rather than the 4 they originally scheduled.. 4. But to that end, on the second day they used two crews and worked into the twilight and did a sloppy job on several parts to which they had to come out for repairs - which they ultimately did on the third time they showed up after the job was completed (a reinforcement of the point noted above). 5. We were particular in the styling choices we made and at no point during the sales process did they discuss us not having large enough window sills for the replacement windows. During install, they realized this and wanted/tried to use a plastic adhesive product for the interior stops rather than wood (which we paid for) saying that it would be the only way I could use inside mount blinds. Given the depth of windows and the fact that over half were sliders (and had hardware in the middle of the window), inside mount blinds were never an option anyway and it felt like they were trying to get out of there ASAP rather than doing what was best for the client. To their credit, after I complained about it, they brought their manager over who was able to bring over shoe molding to cut for stops. 6. We made it clear that we wanted as thin of exterior capping as possible, given many cheaper products have thick caps, and while our salesperson said he could deliver on that, it was clear that during install that was never a possibility. On this one, it was a bit of an annoyance than outright deception on their part since I don't know how much of the wood frame would have been exposed until after the old window was removed. That said, if we had known that they were unable to deliver on that, we may have went with another company. Ultimately, I think a grade of "B" is a fair score. It was by no means an awful experience. We do like the look of the windows and patio door, and the people we worked with did their best to fix any issues we had, but it felt like we were paying a premium for Marvin windows, and there were several elements during the entire process (highlighted above) that would likely prevent us from having other jobs completed by them. The communication between the three parties we worked with could be greatly improved upon.
Response from Infinity from Marvin Columbus

"Thank you for your review [Member Name Removed]. We apologize for the issues on your job as they are not up to Infinity from Marvin's standards, and we sincerely appreciate the feedback because it allows us to improve our processes. If there is anything we can do to alleviate these issues, please call our office at 614-781-9600."

Deborah S.
Nov 2017
5.0
Yes, I recommend this pro
$900
Please see above.
Response from Infinity from Marvin Columbus

"Thank you for your review! Your kind words have been passed along to our staff. If there is anything we can do to make your experience with Infinity from Marvin even better please feel free to reach out. Thanks again, Infinity from Marvin Team."

Mike B.
Oct 2017
5.0
Yes, I recommend this pro
Infinity Windows are an outstanding product backed by an excellent sales and service staff.
Response from Infinity from Marvin Columbus

"Thank you for your review! We are thrilled to hear that you are enjoying our product and about your experience with our staff. If there is anything we can do to make your experience even better please feel free to reach out. Thanks again, Infinity from Marvin Team"

Steven G.
Mar 2017
1.0
See above
Response from Infinity from Marvin Columbus

"Dear Mr. [Member Name Removed], On behalf of our company I would like to offer my sincere apologies. We have recently been going through a large transition at our company which has resulted in some break downs in communication among our team members. I cannot offer you an acceptable excuse. We failed to deliver the customer service you deserve and again I apologize for that. If you wish to discuss this matter further, please do not hesitate to call my personal cell phone at 216-374-5776. Best Regards, Jonathan Kloepfer General Manager Infinity from Marvin of Ohio"

T H.
Nov 2016
5.0
Yes, I recommend this pro
$35,000
Everything was fine: cost, fixing issues. The work was great, the interaction was positive. They were professional.
Response from Infinity from Marvin Columbus

"Thank you for your review. Please feel free to reach out to WindowPRO if there is anything you need. WindowPRO"

ASHLEY F.
Sep 2016
5.0
Yes, I recommend this pro
$30,000
We had considered replacing our original 1962 aluminum windows for several years but were reluctant to do so because we'd seen so many bad replacements and heard horror stories about replacement windows leaking when it rained, or in some cases, being less energy efficient than the originals. Plus, even though the original windows were ugly, we did not want to change the overall aesthetic of our house, which had a lot of horizontal lines consistent with the era of the house. Most of the windows we saw seemed to have very wide frames and have an obvious "replacement window" look. After a lot of research, we decided Marvin windows were our best option in terms of look, quality, durability, and warranty. We then had to find an installer, which is key when it comes to windows, because the best window is worthless if installed incorrectly. After visiting showrooms and looking at reviews, we went with WindoPro, and worked with Jeff Lowe. It's obviously a huge purchase so we had a lot of questions. Over the course of the project, we met with Jeff several times and sent numerous emails. He made us feel like our job was as important to him as it was to us. He was always extremely responsive, getting back with us usually within a couple of hours, no matter what time the message was sent. He was very patient, no matter what stupid question we asked, and made sure we understood the options and the pros/cons of each selection. If you aren't into pushy, high-pressure, arrogant sales people, Jeff is the guy for you. He's the reason we selected WindowPro for our installation. The father/son team of Billy and Joe did the installation. We are extremely picky and detail-oriented and couldn't find one flaw in their work. Not only are they very nice people, they are true craftsmen. Their work is impeccable. We were completely comfortable leaving them with the code to our garage and taking off for work. Each day we examined the work that had been done that day and raved about how good things looked. Plus, they didn't just clean up at the end of the project, they cleaned up every day before they left. We expected to have repair work and a lot of cleaning to do and was pleasantly surprised that neither were required. If we didn't have beautiful new windows, we'd never known they were here. Overall, we couldn't be happier and highly recommend WindowPro without hesitation.
Response from Infinity from Marvin Columbus

"Thank you for taking the time to write such a glowing review. We are glad to hear that you had such a positive experience with us. Please reach out if there is anything else we can do for you."

Thomas P.
Jul 2016
3.0
A rep came out (believe his name was Jeff) to give us a quote on 7/13 for total window replacement. When he found out our home was for sale he acted as if he didn't even want to waste his time with us and said he is paid commission and that our situation didn't sound very promising as a sale??? I reassured him that the new owners plan to replace all windows in the home and have asked us to get quotes for them. I still felt he had a poor attitude after that although he agreed to proceed. He didn't even go upstairs and just asked me a couple other questions before he left. I never received a quote and will recommend the new owners not to go with this company for the work.
Response from Infinity from Marvin Columbus

"We am sorry to hear about the experience you had with WindowPRO. We strive to provide the best customer service possible, regardless if individuals purchase from us our not. Your comments will be reviewed with the salesperson to make sure this does not happen again. If you need anything else, please do not hesitate to let us know. We appreciate your feedback."

Jim D.
Jul 2016
2.0
$15,000
We contracted with Window Pro to replace two sliding doors and 10 full-replacement Marvin windows on March 11, 2016 and were told it would take between 6 and 8 weeks for the windows to arrive. The first day of the install was May 16, 2016 which was 9 weeks after the order was placed. We were told that the installers would arrive between 8:30 and 9:00 but they were late and did not arrive until 9:45 and we were told by one of them that that had to leave by one o’clock as well. On the second day of the install they were once again late to arrive and continued to install the windows throughout our house. The third day they installed one of the sliding glass doors and removed the second one. When they got the second sliding door and started to install they realized that it did not open on the correct side. We specifically ordered one that opened on the left and one that opened on the right. They installed the second one anyway because the original door was destroyed being removed. We were initially told it would take a couple of weeks to get the correct door but later were told by the scheduling person it would take as much as 8 weeks. That was not acceptable to us and we continued to pressure them to get it here sooner because there was no trim on the doors and the room was a “mess” in our opinion. We contacted our sales person and that proved to be a waste of time. It took several calls before he even returned ours and offered no solution or assistance. When the new door finally came a month later a new crew of installers came too. They took out the wrong door and put in the correct one. They also corrected the many mistakes that the first crew made. The slider that opened correctly was not squared in the whole properly by the first crew and was fixed by the second crew. They caulked all of the remaining windows that the first installers neglected to do. The first installation crew made numerous mistakes and did not tell us and in fact tried to cover them up. They cut the wall paper in the kitchen and the painted dry wall by one of the sliders and never told us. They cut the wood flooring in our family room too short under the return air register and simply tried to cover their mistake with the register. When the second door arrived it was supposed to be keyed to match the first one but it was not therefore they had to come back two weeks later to replace the cylinders so one key opened both doors. It was not keyed the same again so an additional trip had to be made out to replace the cylinders. At that time they also returned with the correct screens for the five kitchen windows. We paid extra for high transparency screens in the kitchen but received the regular screens instead. We are extremely happy with the Marvin windows and doors but the customer service, installation and workmanship from Window Pro is sorely lacking and we would be hard pressed to recommend them for installing Marvin windows.
John W.
May 2016
2.0
The sales rep came to our house. We gave him our approximate budget. He said they're normally a couple to a few thousand dollars more than Rosati. After leaving and then returning a few days later with windows to demo, he gave us a qoute that nearly doubled Rosati's quote. So his quote was about $12,000 more--$29,000! Thanks for wasting two days and about 3 hours of my time. Oh, he arrived about 45 minutes late to our house.
Showing 1-25 of 80

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FAQ

Infinity from Marvin Columbus is currently rated 4.7 overall out of 5.
Infinity from Marvin Columbus accepts the following forms of payment: CreditCard
Yes, Infinity from Marvin Columbus offers free project estimates.
No, Infinity from Marvin Columbus does not offer eco-friendly accreditations.
No, Infinity from Marvin Columbus does not offer a senior discount.
No, Infinity from Marvin Columbus does not offer emergency services.
No, Infinity from Marvin Columbus does not offer warranties.

Contact Information

1771 Westbelt Drive, Columbus, OH 43228

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